Artico Interiors Reviews 1.181

The product itself (Scorpion Mango Wood Natural Brown Sideboard) is lovely and very high quality, but I wouldn’t order from Artico Interiors again due to the terrible customer service that comes with it.

We ordered the product on 27 July, where the website indicated the item was “in stock”. The website states that, if your item is in stock, you will hear from them within 10 days to schedule delivery. As we did not hear from them I emailed to understand what was happening with this £700 product that we’d already paid for. We got a response stating that “The expected arrival time is now in September, more accurately the end of September. This adjustment from the initial end of August estimate to September is due to a small backlog of shipments from our manufacturing factory”. For the avoidance of doubt, at no time when placing the order did Artico’s website state that the item was not actually in stock, consistent with their description above re “end of August”.

We then heard nothing following this email in mid-August, until I received an email from a delivery company in October stating that they would be coming on a fixed date and that they would text a window on the night before. There is no means for changing this date within the emails/texts, it’s just dictated to you and there is no flexibility on the 2-hour window they text you the night before.

All in all, just terrible customer service that really ruins the brand and takes from the product quality.

Simple ordering process, very quick delivery and brilliant communication, kept updated from order to receipt. Unfortunately a piece was damaged upon receipt but dealt with easily and quickly via email and replacement received within 48hrs.. Many thanks for your help, highly recommended.

Although there was a long delay with our bench seat, it arrived in perfect condition. It’s very good quality and had adjustable feet for an uneven floor, which was new to us. Highly recommend. Thankyou.

Amazing table, great quality

It’s a beautiful cupboard

Ordered some bar stools that weren’t quite the colour we’d expected. However, the customer service has been great and the returns process straight forward with no issues. Thank you very much.

Absolutely thrilled with my table , it’s looks stylish , classy and just finishes off my dining room

Brilliant service, stunning tv unit really unusual, good quality would highly recommend

You are the best of the best!!!

Item arrived unscathed, had been packed well. Good quality and great design. Having said that, the item was a TV unit but came without any of the expected holes min the back for cables. That meant we had to take a drill to the back of the cabinet, while that wasn't too great a job, I'm sure that factory drilled holes would have been neater. The legs were easy to fix, however the support leg was slightly tricky trying to fix a straight bracket to a round leg. These are just minor gripes, all in all very pleased with unit,

Our cabinet is gorgeous. It did take a good while to come but that's because it's hand made. Few minor issues but I have to say the customer service has been exceptional. This is the 2nd product we've purchased and have a 3rd on its way.

Amazing furniture and quality very impressed.
Thank you!

Really pleased with my purchases, they go perfectly in my rooms and are just as expected.

I just love my gold coffee table which has brightened up my living space by adding some pizzazz to the whole vibe!

My 2nd purchase and once again, very happy with the product (bar cabinet). Great quality and a really nice look to it. Information was on hand when asked for with regards to delivery.

Excellent service, I had to deal with customer services due to me being on holiday when the table was due to be delivered. The staff were very helpful a sorted a new date immediately. The table is excellent quality, this is my second purchase from Artico and would highly recommend them.

I ordered my furniture – the Scorpion Solid Mango Wood Highboard Cabinet and the Scorpion Mango Wood Natural Brown Sideboard 177 – on 1st May 2025. As of 15th September, I still have not received my order, which is extremely disappointing given the significant delay. While the company has been prompt in responding to emails and issued a goodwill refund of £40 (for an order totaling £1,414.48), this does little to compensate for the long wait and lack of delivery. Overall, my experience with this company has been frustrating, and I cannot recommend them based on this order. However, I hope that the furniture is worth the wait!

EDIT:
After I left the review above, the company cancelled my order and issued a full refund — even though I had not requested a cancellation!!!
I was genuinely looking forward to the furniture, so this outcome is very disappointing.
Based on this experience, I cannot recommend the company. What a shame!

Wonderful company to deal with. Everything went to plan which was wonderful. There was a scratch on top of leg but when top went on you could not see it

The table had a slight warp causing it to rock, an easy solution was given to there customer services who ignored it resulting in me having to repack the heavy table for its return. This could have been easily resolved if the customer services had picked up the phone as requested a number of times rather than sending numerous unhelpful emails

Nothing was too much for this company.
I waited longer than expected but when it arrive it was well worth the wait.. I had a slight damage to a table leg which I shared with the seller and within the week I had replacement.
Can’t recommend highly enough and I’m fussy.