BEWARE SCAM BUSINESS. Placed an order for a custom made blind and was told it would arrive in 2-3 weeks. The expected delivery date came and went and I sent several emails enquiring where my order was... Toon meer
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My husband and I moved into our new house in Sep 2025 and needed a quote on some new blinds. Our lovely friend Ellie from Tuiss Blinds went above and beyond in helping us. The process was so easy, spe... Toon meer
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DO NOT PURCHASE FROM HERE! We received damaged and incomplete fixtures as well as fabrics for blinds and curtains that are listed on the website as the same, however arrived two different colo... Toon meer
Bedrijf heeft geantwoord
Bought the white Charlestone shutters and they look great, no complaints. They took about a month to arrive, which is what was advertised. They also offer some shutters with shorter delivery times, bu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Supplier of Custom Made Roller Blinds, Vertical Blinds, Sunscreen Blinds, Venetian Blinds, Roman Blinds and Curtains. Manufacturer of blinds and curtains to suit all window sizes.
Contactgegevens
Vesper Drive 54-60, 3805, Narre Warren, Australië
- blindsonline.com.au
3,2
Gemiddeld
66 reviews
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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I am trying to reach customer support…
I am trying to reach customer support to help me with my order and I have been on hold for over an hour now- sae goes for their chat online. There is no one there.
16 februari 2026
Review zonder uitnodiging
Antwoord van Blinds Online
Hi,
I’m really sorry you’ve had trouble getting through and for the long wait time — I understand how frustrating that would be.
If you’d like, you’re welcome to contact me directly at sandra@blindsonline.com.au. Please include your order number (if you have one) and a brief summary of what you need help with, and I’ll be more than happy to assist.
Kind regards,
Sandra
Poor customer service & faulty product
I ordered 6 blinds from Blinds Online Australia and 2 arrived faulty.
My emails went completely unanswered. I had to wait on hold for over an hour, only to get disconnected, and only got through on the third attempt. The customer service agent was unfriendly and didn’t seem to feel an apology was necessary because replacements were being arranged.
I was told a new motor for the electric blind would be couriered out.. a week later it hadn’t arrived. When I called again (after another long hold), I was told the new motor hadn’t actually been ordered. I’m also still waiting on the second faulty blind to be resent.
Very disappointing experience, with no genuine apology or acknowledgment of the inconvenience caused.
9 februari 2026
Review zonder uitnodiging
Antwoord van Blinds Online
Hi,
Thank you for your feedback, and I’m very sorry to hear about your experience.
Receiving faulty products is frustrating enough, and I sincerely apologise for the added inconvenience caused by the delays and difficulty reaching our team. That’s certainly not the level of service we aim to provide, and I understand how disappointing this must have been.
I would really like the opportunity to look into this properly and ensure everything is being handled as it should. Could you please provide your order number so I can review your case and follow this up as a priority?
Thank you for bringing this to our attention, and I look forward to assisting you further.
Kind regards,
Sandra
Wrong size delivered and unacceptable customer service
Ordering through Blindsonline.com.au was initially easy. I ordered three blinds sized 1800 x 600 mm and one blind sized 600 x 600 mm, and felt confident proceeding due to their advertised size guarantee.
Unfortunately, after delivery and installation, I discovered that the 600 x 600 mm blind was incorrect. Instead, they supplied a 900 x 600 mm blind, which is clearly the wrong width and unusable.
What followed was an extremely frustrating and unreasonable process. Rather than resolving an obvious sizing error, customer service repeatedly requested multiple photos, focusing on trying to verify the length of the blind instead of addressing the actual issue — the incorrect width. This felt like a deliberate delay tactic rather than a genuine attempt to resolve the problem.
Despite clear explanations, the issue has dragged on unnecessarily, costing me time and effort for an error that was not mine. The customer service response has been poor, dismissive, and inflexible.
Very disappointing experience. I would not rely on their size guarantee and would strongly caution others before ordering. Based on my experience, I recommend staying away from this business.
8 januari 2026
Review zonder uitnodiging
Antwoord van Blinds Online
Hi,
Thank you for taking the time to share your experience, and I’m very sorry to hear how frustrating this has been for you.
I completely understand how disappointing it would be to receive a blind in the incorrect size, especially after ordering with confidence under our size guarantee. That’s certainly not the experience we want any customer to have.
The request for photos is part of our standard assessment process so we can confirm manufacturing details with our production team, however I’m sorry if this came across as dismissive or unnecessarily drawn out. That’s never our intention.
I would really like the opportunity to look into this properly for you and help reach a resolution. Could you please provide your order number so I can review the details as a priority?
I appreciate your patience and look forward to assisting you further.
Kind regards,
Sandra
Good Result after receiving customer service
Few hiccups however finally sorted.
27 januari 2026
Review zonder uitnodiging
Antwoord van Blinds Online
Good afternoon Dennis,
I’m sincerely sorry to hear about your experience so far. This is certainly not the experience we want for any of our customers, and we always pride ourselves on delivering exceptional customer service.
We have recently experienced a high volume of calls and email enquiries and are working through them as quickly as possible. Unfortunately, this has resulted in some delays, and we sincerely apologise for the inconvenience caused.
Please email me directly at mitchellf@blindsonline.com.au with your order number. I will personally follow this up and be in contact with you right away.
Warm regards,
Mitchell
Blinds online was such a perfect fit…
Blinds online was such a perfect fit for our new home, the styles, colours and the convenience was perfect! Their service is top tier and won’t be going elsewhere where for our blinds and sheers again 🤌🏼
24 november 2025
Review zonder uitnodiging
Antwoord van Blinds Online
Good morning Shantel,
Thank you so much for your kind words! Your order and feedback means the absolute world to us.
Enjoy your new blinds and have a wonderful day.
Warm regards,
Mitchell
What happened to customer service :(
I ordered 4 sets of custom blinds. Only 1 showed up, even though all blinds say they were dispatched and have the same tracking number.
The 1 blind i did receive is the incorrect size. I've submitted 2 support tickets, called numerous times and cannot reach anyone! Currently sitting on hold and i'm at over an hour wait time.
My first support ticket I lodged over 10 days ago, and have received DAILY marketing wanting me to buy more blinds... then today get asked to submit a review about their handling of my support ticket... which they haven't yet responded to,
27 januari 2026
Review zonder uitnodiging
Antwoord van Blinds Online
Good afternoon Matt,
Thank you for your feedback regarding your most recent order with Tuiss.
I’m sincerely sorry to hear about your experience so far. This is certainly not the experience we want for any of our customers, and we always pride ourselves on delivering exceptional customer service.
We have recently experienced a high volume of calls and email enquiries and are working through them as quickly as possible. Unfortunately, this has resulted in some delays, and we sincerely apologise for the inconvenience caused.
Please email me directly at mitchellf@blindsonline.com.au with your order number. I will personally follow this up and be in contact with you right away.
Warm regards,
Mitchell
Incorrect Blinds and no follow up service
Blinds online have sent the incorrect blind and I've not been able to get anyone from the company to respond to my emails and you can sit on the phone waiting for hours. They look very professional upfront, but their follow up service is non-existent. Very disappointed
6 januari 2026
Review zonder uitnodiging
Antwoord van Blinds Online
Good afternoon Jason,
Thank you for your feedback regarding your most recent order with Tuiss.
I’m sincerely sorry to hear about your experience so far. This is certainly not the experience we want for any of our customers, and we always pride ourselves on delivering exceptional customer service.
We have recently experienced a high volume of calls and email enquiries and are working through them as quickly as possible. Unfortunately, this has resulted in some delays, and we sincerely apologise for the inconvenience caused.
Please email me directly at mitchellf@blindsonline.com.au with your order number. I will personally follow this up and be in contact with you right away.
Warm regards,
Mitchell
Installation EASY!!
We’ve fitted our entire home with electric blinds and sheers and they have completely transformed the space. They look absolutely stunning and we constantly receive compliments on them. The quality is incredible and we still can’t believe we managed to install them ourselves!
17 december 2025
Review zonder uitnodiging
Disappointing purchase
Ordered panel blinds. First no printed instructions, had to enter order no on website before I could get instructions. Then one of the hanger things came out and a plastic clip broke when it hit the floor. We have a large blind and the screws used to clip the 2 pieces together are very cheap and I burred one trying to tighten it. I'm happy with the actual blinds but the clips and fastenings are very cheap. For what I paid i expected better quality and printed instructions. Would not purchase again.
29 december 2025
Review zonder uitnodiging
Everything was made easy by Tuiss DIY…
Everything was made easy by Tuiss DIY Blinds - from the measuring, the online ordering and the installing. Couldn’t be happier with how our shutters look. Wish we’d done it sooner!
4 november 2025
Review zonder uitnodiging
Antwoord van Blinds Online
Good Afternoon Jackie,
Thank you for your outstanding review! We are so pleased you had a great experience shopping with us.
It’s fantastic to know you love how your shutters turned out and that they have transformed your space.
We look forward to assisting you with a future order.
All my best,
Mitchell
Completed 5 spaces … ready for more!
I have ordered blinds/curtains for 5 spaces from Tuis Blinds Online and each and everytime they have exceeded my expectations. The time is faster than expected, the fabric options are endless, the quality of the products is unbelievable and hard to believe how affordable considering the quality, and the ease of installation is insane! I want to keep working through every space in our house until we are 100% blinds online! Can’t recommend enough!
FYI I have 5 electric Roman blinds (3 spaces), 2 outdoor electric blinds (1 space), and 1 set of sheers and blockouts (1 space). They are all amazing!
16 november 2025
Review zonder uitnodiging
Antwoord van Blinds Online
Good Afternoon Emma,
Wow! Thank you so much for taking the time to share your experience. We’re absolutely thrilled to hear that our products have consistently exceeded your expectations across multiple spaces in your home.
We’re so excited to continue helping you transform every space in your home! Have a safe and wonderful day.
Warm regards,
Mitchell
I’m so thrilled with our outdoor blinds and s folds!
I have had many orders from blinds online arrive and I’m sooo thrilled with all of our orders! I especially love my S fold curtains! They are such amazing quality and we recently installed outdoor electric blinds and loveeee them! The quality is amazing and everything works beautifully! Will be ordering again!
12 juni 2025
Review zonder uitnodiging
Antwoord van Blinds Online
Good Afternoon Jessi,
Thank you so much for your amazing review! We’re absolutely thrilled to hear that you’re happy with all your orders and especially love your S-fold curtains.
Your continued support means the world to us, and we can’t wait to help with your next order.
All the best,
Mitchell
Tuiss Blinds Online are amazing
Tuiss Blinds Online are amazing! I ordered electric bamboo blinds with them and I am beyond happy with my order. They fit each window perfectly and are so luxurious. The fabric is beautiful too. Thank you Tuiss!
12 december 2025
Review zonder uitnodiging
Antwoord van Blinds Online
Good Afternoon Sarah,
Thank you so much for your fantastic review!
We’re thrilled to hear that your electric bamboo blinds fit perfectly and that you love the luxurious fabric. Your kind words mean a lot to us.
We hope you continue to enjoy your new blinds for years to come!
All the best,
Mitchell
All my sheers & shutters are from…
All my sheers & shutters are from Blinds online, I absolutely love them! They are such incredible quality, easy to install yourself, great price & the customer service you receive is amazing! Could not fault anything.
13 december 2025
Review zonder uitnodiging
Antwoord van Blinds Online
Good Afternoon Tayler,
Thank you so much for your wonderful review!
We are truly honoured that you chose Tuiss for your window furnishing needs. Enjoy your new blinds and shutters.
Wishing you a safe and wonderful day.
Kind regards,
Mitchell
Highly recommend to everyone!
I’ve been using this brand for at least 5 years now. 1st time in our old house and then again when we bought our new house. I can’t fault them at all, their communication has always been amazing and the products are high quality! We had one instance where our electric blind arrived broken (the wire) we reached out to them to let them know and they sent a replacement straight away! I always recommend this brand to family and friends !
12 december 2025
Review zonder uitnodiging
Antwoord van Blinds Online
Good afternoon Hope,
Thank you so much for your wonderful review! We’re thrilled to hear you’ve been happy with our products and service over the years. It means a lot to know that our team could quickly resolve the issue with your electric blind, we always aim to make things right for our customers!
Your recommendation to family and friends is the highest compliment. We truly appreciate your support and look forward to helping you with any future orders.
Have a wonderful day!
Warm regards,
Mitchell
5 Stars – Couldn’t be happier!
I ordered a range of fabric samples first and was honestly so impressed — they arrived super fast and the quality was clear straight away. That made choosing my blinds and curtains so much easier, and when my full order arrived I was beyond excited. Everything was beautifully made, the quality is amazing, and it all looks even better installed than I imagined.
Every interaction I had with the team was friendly, professional and just really easy. It’s rare to find a brand that feels this reliable from start to finish. I’d 100% order from Blinds Online again and highly recommend them to anyone looking for great quality blinds or curtains.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Blinds Online
Good afternoon Teegan,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that the fabric sample service helped make choosing your blinds and curtains easier. This is exactly why we have this service available.
It’s wonderful to know that our team could make the process simple and enjoyable for you. We truly appreciate the honest, kind feedback!
Have a wonderful weekend!
Kind regards,
Mitchell
Finally a company worth raving about
Finally a company worth raving about. Absolutely fabulous in every aspect.
We used Blinds online throughout our entire home and the service was above excellent.
They offered so much help choosing fabrics and the samples are stunning! With the easiest installations, we cannot recommend them enough. Deb & Cam
11 december 2025
Review zonder uitnodiging
Antwoord van Blinds Online
Good Afternoon Deb & Cam,
Thank you so much for your wonderful review!
We’re thrilled to hear that your experience with us across your entire home was positive. My customer service team always strives to provide the best possible service for all of our customers.
It’s also fantastic to know that our fabric samples, guidance, and easy installations made the process enjoyable for you.
Thanks again for your kind words, we really appreciate it!
Best regards,
Mitchell
Always a pleasure to order
We have ordered blinds for most of our rooms from them. The ordering process has always been seamless. I can order Free samples and once I am happy with my choice, i send the measurements for my custom blinds. The customer service has always been prompt and helpful. The installation is easy and the designs, beautiful! Can't recommend them enough
11 december 2025
Review zonder uitnodiging
Antwoord van Blinds Online
Good Afternoon Sifrah,
Thank you for such an outstanding review! Your honest feedback is greatly appreciated.
It’s wonderful to know that the service and knowledge of our team helped you make the right choice of window furnishing products for your home.
Enjoy your new blinds, and have a wonderful day!
Kind regards,
Mitchell
beautiful plantation shutters and sheer
I had ordered my plantation shutters and sheer from blind online and really love how they turn out!!! It really levels up my space and I will order them again for my other rooms 😍
8 januari 2025
Review zonder uitnodiging
Antwoord van Blinds Online
Good Afternoon J Chow,
I’m so pleased to hear that you’re happy with your curtains and plantation shutters! It’s fantastic to hear that they have brightened up your space.
We’re thrilled that you enjoyed your experience with Tuiss, and we look forward to assisting you with a future order!
Kind regards,
Mitchell
My experience with Tuiss has been…
My experience with Tuiss has been nothing but positive. I had curtains and blinds done for two bedrooms, and I’m extremely happy with the result. The step-by-step measuring instructions were so clear and easy to follow, ensuring everything fit perfectly. The quality exceeded my expectations. beautifully made with outstanding attention to detail. Their customer service has also been fantastic: responsive, helpful and genuinely caring. Highly recommend to anyone looking for highquality curtains.
15 november 2025
Review zonder uitnodiging
Antwoord van Blinds Online
Good afternoon Victoria,
Thank you so much for your wonderful review! We’re thrilled to hear that your curtains and blinds turned out perfectly and that the measuring instructions made the process easy.
It’s fantastic to know that the quality exceeded your expectations and that our team’s service made a positive impact. Your kind words and recommendation mean the world to us!
Best regards,
Mitchell
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