We used Buzz eSIM for a trip to China last year and were really happy about it so decided to use it again for our trip in Japan this year. It didn't disappoint - we got the same good experience and... Toon meer
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Lees wat reviewers zeggen
Got an eSIM for a US Trip back in October 2025. It was perfect, had no issues. Ordered another for this month (May 2026). A couple of hiccups getting it installed this time, I (foolishly) still h... Toon meer
7 day esim worked perfectly to the USA New York. On landing, attach to the airport WiFi. If you miss the automatic message to connect that pops up, don't worry, just go to phone settings sim managemen... Toon meer
Used Buzz eSIM last time in America. So for our 2 week holiday we had to use Buzz again. This time we both had eSIMs. They worked perfectly and it’s really easy to get them up and running. Ours were a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Buzz eSIM is a digital network supplier, supplying everyone worldwide with a seamless and unlimited connection experience without the need for a physical SIM card. Our services provide low prices, ensuring affordability while traveling worldwide. We make sure that your connection with Buzz eSIM isn't just convenient; it's a quick, secure, and reliable experience.
Contactgegevens
63 St Mary Axe, EC3A 8AA, London, Verenigd Koninkrijk
- +1 (201) 305-9323
- Hello@buzzesim.com
- buzzesim.com
4,5
Uitstekend
386 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Mad a mess of the start date for my…
Mad a mess of the start date for my eSim. A quick email and the Buzz team sorted it within the hour. Excellent service!
8 april 2025
Overall a very good deal for me.
Overall a very good deal for me.
Visiting USA from Portugal it gave me peace of mind that I could use my mobile without worry of incurring charges in my home country
27 maart 2025
US 15 day eSIM. Worked a treat!!
Bought a 15 day esim for the US with unlimited calls and data from Buzz eSIM. Was a bit nervous at first as wasn't sure if this was going to work when I arrived. To my amazement when I got to the US the eSIM was there and just needed to install and all worked perfectly for the 15 days with great coverage of data with T-mobile around Las Vegas, Grand Canyon, Monument Valley, Bluff, Lake Powell and Bryce Canyon
29 maart 2025
Review zonder uitnodiging
Fantastic
Fantastic. Having filled in my details at home it was ready to go when I followed the instructions when I landed in America. Get coverage and service. Great value! Fully recommend!
13 april 2025
Review zonder uitnodiging
Great customer service when you need…
Great customer service when you need tech support. Have used Buzz a few times while visiting the US and will continue to do so. 5⭐️
12 april 2025
Review zonder uitnodiging
Thank you for amazing service
Thank you for amazing service. I enjoyed unlimited texts, conversation and internet data. The price at first seemed above average, however once I arrived in USA - it appeared the price is just the same as for locals for the same tariff.
I believe buzz eSim is awesome for temporary travel purposes to avoid roaming payments.
Also the installation of eSim was really easy.
3 april 2025
Review zonder uitnodiging
Awesome, just amazing
The ease of the app was great, I'm still to use the esim so not a full review yet, but everything was set out to easily understand and made my purchase easy.
2 april 2025
Really good
28 maart 2025
The product never worked
The product never worked. Whilst the help desk responded to my requests, Their solutions were unhelpful and unproductive. I wanted a QR install in the end as this worked for me historically with another esim provider... BUT they do not do ESIMS!!
Not having an ESIM for my USA work trip cost me a fortune :-(
22 maart 2025
Review zonder uitnodiging
Antwoord van Buzz eSIM
Dear Mark,
I hope this message finds you well. I would like to sincerely apologize for the frustration and inconvenience you have experienced with our eSIM service, especially during your important USA work trip.
We understand how critical it was for you to have a functioning eSIM, and I’m truly sorry that the solution we provided didn’t meet your expectations. We did make efforts to help by resending the eSIM prompt several times and even attempting to create a new line for you. However, it appears there was an issue preventing your device from receiving the eSIM profile, and unfortunately, we weren’t able to determine the exact cause.
Additionally, I’d like to clarify that our USA package is different from the standard data-only package, and it does not support the use of QR codes for installation, unlike other eSIM providers. Currently, T-Mobile does not offer QR code options for eSIMs, which is why we couldn’t provide the solution you were hoping for.
We completely understand how frustrating this situation must have been, especially considering the unexpected costs it caused during your trip, we have processed a full refund for the service, as we genuinely want to make things right. Please accept our apologies for the trouble this has caused, and we appreciate your patience and understanding.
If you have any further questions or need additional assistance, kindly contact the T-mobile customer service hotline 1-800-937-8997 directly.
Thank you for your understanding, and we hope to serve you better in the future.
Best regards,
Buzz eSIM Team
Did not work as expected
The initial information on how to set up was not clear and I had to contact them repeatedly to clarify. They did respond promptly, but each time did not fully answer my questions, so I had to email again. The esim did not work as expected. I kept getting messages that I had no data. This was an issue as my tickets for the park were on my phone. I ended up using wifi for my entire Disney/Universal vacation. They said I should have contacted them, but I was in the middle of a busy trip and going from early morning until late. I had no time to be be fiddling with this. Disappointed as there were so many positive reviews. My daughter's esim from another company worked perfectly.
16 maart 2025
Review zonder uitnodiging
Antwoord van Buzz eSIM
Dear Lee,
Thank you for sharing your feedback. I truly apologize for the frustration you experienced during your trip. I understand how critical it was for your eSIM to work properly, especially since your park tickets were on your phone.
As I reviewed your emails, I was unable to find any inquiry or communication from you regarding this issue during your trip. I sincerely wish that you had reached out to us earlier while you were experiencing these problems, as we would have gladly worked to resolve the issue promptly and ensure your eSIM worked as expected.
I completely understand that, given the busy nature of your trip, you didn’t have time to troubleshoot. We certainly want to make sure our customers have a seamless experience, and I regret that this wasn’t happened to you.
We hope you’ll consider reaching out to us earlier in the future, should you encounter any issues, so we can assist you right away and help avoid any further inconvenience.
Once again, I apologize for the disruption this caused during your vacation, and we appreciate your valuable feedback.
Sincerely,
Buzz eSIM Team
Good phone and data service, Fast and good support
I needed support to understand the how to install the eSIM, but I received almost immediate responses to my emails. Once I understood the process, the eSIM was easy to install.
Phone reception was very good. I had 5G UC service in Scottsdale AZ, even with only two bars on the phone. Best of all, the data quality was excellent wherever I went. I was able to use Waze and make WhatsApp calls all over the area.
9 maart 2025
Review zonder uitnodiging
It’s working well but I am receiving…
It’s working well but I am receiving calls and txt from random people I think I was issued a number that is already in use
28 februari 2025
Antwoord van Buzz eSIM
Dear Joseph,
We are truly sorry to hear that you've been receiving random texts and calls from unknown numbers. We understand how frustrating and disruptive this must be, and we want to extend our sincerest apologies for the inconvenience caused.
We hope that you were able to reach us early so we could assist you in activating the spam-blocking features on your device. These features are designed to help prevent unwanted communications and improve your experience with our service.
If you have any questions or concerns, or if you would like further assistance, please don't hesitate to reach out to us directly.
Thank you for your understanding and patience, and again, we apologize for any frustration this may have caused.
Sincerely,
Buzz eSIM Team
Easy installation and fabulous prices
Incredibly easy installation for an eSIM to the US. I didnt receive a message but when I went to my SIM manager in settings on the day it was there ready to be activated with one button. I had access to the Internet across Georgia and Florida, could contact my American friends via call/text and my English ones by WhatsApp making it perfect for my needs. Super affordable too! Thank you.
10 maart 2025
Review zonder uitnodiging
Fast and efficient customer service
Fast and efficient customer service. I used a wrong email and they corrected it before I had even boarded my flight.
Very smooth
Thankyou
6 maart 2025
Review zonder uitnodiging
I got great price for unlimited data…
I got great price for unlimited data calls and texts for seven days. The internet had wirked evey single minute. They are highly responsive in makl
4 maart 2025
Review zonder uitnodiging
Good service but has its holdbacks
I purchased a pre paid 10 day eSIM for the United States. Because this was the US I did not get a QR code and without the code it was very confusing to get it set up. Also, as it turned out, I COULD NOT call or text a number outside of the states, this was not noted anywhere when purchasing. Generally, this was ok. After setting it up, it worked well and I was able to call and text (US numbers) and had 5G mobile data throughout almost all of Los Angles. When I struggled to set up the card I got in touch via WhatsApp and the crew responded quickly and helpfully. It cost me only about $25CAD for all 10 days. I would come back and purchase again, but I would be more cautious, and I hope the company will take some of this feedback and make changes to the info when purchasing and create more detailed setup guides.
26 februari 2025
Antwoord van Buzz eSIM
Dear Stepan,
Thank you so much for your kind words and for appreciating the quality of service we strive to provide. We're genuinely grateful for your positive feedback.
We deeply apologize for the trouble you've experienced with the eSIM installation. We understand how frustrating this can be, and we sincerely regret any inconvenience this has caused you. Rest assured, we are actively working to improve our process.
To prevent this from happening in the future, we will be updating our website to include more detailed and clearer instructions. We are committed to making your experience smoother and ensuring that our customers can easily set up their eSIMs without any issues.
Thank you again for bringing this to our attention, and we appreciate your patience and understanding. If you need any further assistance, please don't hesitate to reach out to us.
We're here to help!
Best regards,
Buzz eSIM Team
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