Chadwick's & Hack's Fireplace & BBQ Reviews 1.826

TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The customer service was excellent all the way through the process of purchasing my new Napoleon BBQ! It started with chats with Chad and then the additional conversations with Laura. The delive... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Correct part was available quickly at a reasonable price. Pickup up of part was hassle free. Would definitely use Chadwick and Hack for my BBQ parts needs.

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Service was excellent, product not so much....Arrived early, kept me updated on the delivery. I wanted a stainless steel carafe because the glass ones kept breaking this was the best deal I could fin... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Openhaard- en kachelwinkel
  2. Grillwinkel
  3. Reparatiebedrijf
  4. Houtkachelwinkel

Geschreven door het bedrijf

Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

I ordered online

I ordered online. The delivery was great and the communication about the delivery was amazing.
The gentleman that made the delivery did a great job.

26 mei 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thanks so much, Sherry! We’re really glad to hear that your order experience went smoothly and that you were happy with the communication along the way. We'll be sure to pass along your message about the delivery to Jay; he'll appreciate your kind words. Enjoy your new smoker!

Beoordeeld met 5 van de 5 sterren

Courteous

Courteous, knowledgeable and professional service.

30 mei 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thanks so much for the kind words, Dale! We're glad to hear you had a great experience with Dylan and the team. Enjoy your new Broil King BBQ, and happy grilling! 🔥

Beoordeeld met 5 van de 5 sterren

The only complaint i have is ...

The only complaint i have is them using the Signature on delivery.
I'm never home in the week days and would appreciate just a drop off.
I missed my delivery and then have to make an hour round trip to purolator to retrieve it.

29 mei 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thanks for the great review, Tom! We’re glad you got the parts you needed for your Napoleon BBQ. To help prevent lost or stolen packages, we ship with a signature required by default, but we're always happy to ship without one if requested -- we’re here to make things as easy as possible. Happy grilling! 🔥🔥🔥

Beoordeeld met 5 van de 5 sterren

Best place to buy bbq items

Always seem to have the parts and supplies needed for the perfect bbq. Fast shipping and very good prices.

30 mei 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thanks, Kevin! We’re so glad to hear you’re happy with the selection, prices, and fast shipping. It’s great to know we had what you needed for your Napoleon BBQ. Happy grilling! 🔥🔥🔥

Beoordeeld met 5 van de 5 sterren

Only place I could find brushes B&D Mower

Only place I could find brushes for an older B&D mulching mower. Amazon was twice the price!
Happy to not have to buy a new mower.
Brushes were an exact fit.

27 mei 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thank you for taking the time to share a review, Tom! We're so pleased that we had the Black & Decker parts you needed to get your lawnmower back in working order (and at a great price too.) it's always a win when you can keep good equipment running!

Beoordeeld met 5 van de 5 sterren

Pot top handle

Product was a perfect fit. Shipping was reasonable and product was received 2 days sooner than promised.

20 mei 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thanks for the great review, John! We're glad to hear the replacement handle was a perfect fit and that it arrived ahead of schedule.

Beoordeeld met 5 van de 5 sterren

Helpful advice, on-time delivery.

Very good sales advice and product knowledge, and delivery at the time arranged. All good!

12 mei 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thanks so much, Frank! We're glad to hear you were happy with the advice and product knowledge from Dylan, and that your Crown Verity BBQ was delivered right on time. Enjoy the grill, and don’t hesitate to reach out if you need anything else!

Beoordeeld met 5 van de 5 sterren

As always

As always, great products, and great service! Competitive prices also.

16 mei 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thank you, Maryanne! We're so glad to hear you're happy with your new Napoleon BBQ and that both our products and service continue to hit the mark. We appreciate your kind words and look forward to helping you again soon!

Beoordeeld met 5 van de 5 sterren

What an awesome experience

What an awesome experience. From ordering to delivery. Very fast response rate. We had our new barbecue assembled - it was delivered in excellent condition in a short time. We wanted to use a local company and so glad we found Chadwick’s and Hack’s.

13 mei 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thank you for the awesome review, Donna! We're so pleased that our team provided an excellent shopping experience with your new BBQ, from the initial purchase through delivery. We appreciate your support of our local business, and we're very glad that you found us too! Happy grilling 🔥🔥🔥

Beoordeeld met 5 van de 5 sterren

Very knowledgeable and good customer…

Very knowledgeable and good customer service!

25 april 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thank you, Nicole, for your kind words! We work hard to provide excellent, knowledgeable service and we're so pleased that shone through in your experience. Happy grilling!

Beoordeeld met 5 van de 5 sterren

Great local business

Chris was great, very accommodating. Price was good and we were very happy to support local.

5 mei 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thank you so much for the kind words! We’re glad to hear Chris took great care of you and that you’re happy with your new table for the Weber Searwood smoker. We really appreciate your support for our local business — it means a lot to us. Happy grilling!

Beoordeeld met 5 van de 5 sterren

Great experience (as always) and…

Great experience (as always) and wonderful customer service. Always a pleasure to deal with this Company as we especially appreciate the personalized service. Thank you again and yes, we will be back. Such a pleasure.

9 mei 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thank you so much, Jayne! We’re thrilled to hear that you had another great experience with us. Sarah will be so happy to know you appreciated her personalized service with your new Weber BBQ. We truly value your continued support and can’t wait to welcome you back again. Happy grilling! 🔥🔥🔥

Beoordeeld met 5 van de 5 sterren

They went out their way to help and…

They went out their way to help and deliver a spare part to Ireland. Superb customer service that I am very grateful for 🙏

2 mei 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thank you, Shane! We're so glad we could help get those Broil King parts to you in Ireland. Our team is always happy to go the extra mile to support fellow BBQ lovers, no matter the distance! We really appreciate your kind words and hope your grill is back to perfect working order. 🔥

Beoordeeld met 5 van de 5 sterren

Very satisfied

Fast, responsive and products as advertised. Very satisfied.

28 april 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thanks, Jason! We're really glad to hear you’re happy with your Weber BBQ and the service you received. We appreciate you choosing to order with us!

Beoordeeld met 5 van de 5 sterren

Dylan was most helpful and…

Dylan was most helpful and accommodating for our order. Very impressed! All staff very friendly and helpful in there. I will most definitely be recommending!

1 mei 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thank you, Kristel! We're so glad to hear Dylan and the rest of the team made your experience a great one. We truly appreciate your kind words and recommendation. Enjoy your new fireplace! 🔥

Beoordeeld met 5 van de 5 sterren

Outstanding service

Outstanding service. We missed part of our order. After a quick phone call, they held the items until we could pick them up. No barriers. No excuses. Just a friendly and helpful team.

30 april 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thanks so much, Marcel! We really appreciate your kind words. We're glad we could resolve things quickly and make it easy for you to get the rest of your order. Our team is always here to help — no hassle, just good service!

Beoordeeld met 5 van de 5 sterren

fast and easy to order

fast and easy to order. communicated with me right away and got everything sent

23 april 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thanks so much, Simon! We're happy to hear the ordering process was fast and easy, and that our team was able to keep you updated every step of the way. It was a pleasure getting your Traeger Flatrock shipped out to BC quickly — enjoy putting it to good use!

Beoordeeld met 5 van de 5 sterren

Weber Spirit e-315 Propane gas Grillgrate

I live in another province. I bought it online. They emailed me on the same day to double-check, and three days later, I received my grill grate at home!
Excellent customer service!
And yes, the Weber Spirit e-315 Propane gas Grillgrate is amazing! Now I can relax doing my BBQ without any flare!

29 april 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thank you for the wonderful review! We’re so glad our team could provide prompt and helpful service to make your online purchase smooth, even from another province. Happy to hear that your GrillGrate arrived quickly and that you're loving it on your Weber Spirit E-315. Enjoy those flare-free BBQ sessions — it’s great to know we could help make grilling even better!

Beoordeeld met 5 van de 5 sterren

Custom wedding gift

Had a custom grill made for a wedding gift. It turned out amazing. The couple were very happy. We had a bit of a time concern as we were leaving the country with the gift but it arrived with time to spare. Would highly recommend this company

29 april 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thanks so much, Sue-Ellen! We’re thrilled to hear the custom grill was a hit with the recipients. It was a pleasure helping you create such a meaningful gift. Thank you for the kind words and recommendation!

Beoordeeld met 5 van de 5 sterren

On time delivery

On time delivery. Great communication right from the start. Very accommodating.

29 april 2025
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Antwoord van Chadwick's & Hack's Fireplace & BBQ

Thanks for the great review, Jai! We’re so glad you were happy with the customer service and delivery. Enjoy your new Weber griddle, and we hope it brings you lots of delicious meals!

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