Clutch Reviews 1.282

From the beginning to the end was a stress and hassle free experience. All the staff is professional and knowledgeable. I recommend to anyone who’s looking to sell their vehicle. I was impressed!!!
Keep up with the great job!

Used Clutch a few times now within our family and the experience is so professional and efficient. Everyone we have been in touch with has provided excellent service!

It was fast and easy. No haggling about the price. No dealing with a salesperson. price was better than what the dealership was offering on a trade. Would definitely recommend.

From start to finish they were excellent, price was better than trading in on new car(including HST).
Sale was easy and efficient.

Friendly & professional customer experience

Process was exactly as described. Got a quote in minutes and that valuation was exactly what I got. Seeing someone load your vehicle to take away is nerve-racking, but all Clutch personnel were professional and courteous throughout. Bill of sale was emailed immediately, and the money was in my account before they left the driveway.

Very fair offer that was honoured as stated when we sold our vehicle. The whole process was very easy and stress free. Highly recommend.

It was the easiest way I have ever sold a car.they gave me a fair price and were great to work with.

My experience with Clutch from start to finish of the process was simply lovely.

It was easy to use their website and get in touch with their agent.

Reaching their office and giving my car to them was hassle free.

Id recommend clutch to everyone and anyone who asks me where did I sell my car and how did I manage it.

Everything went smoothly, thank you clutch

First, their online financing didn't work at all. Server issues and it had to be done manually via email. Which is fine.

BUT, when I received the car, I felt a bit distrustful of Clutch's MVI and I am so glad I was. My distrust was completely correct, as after having Speedy auto do a brief inspection, it immediately failed. Of particular note was the blatantly leaking fuel tank.

This had been marked as inspected a week before I received it. I had it for under a week. I drove it four times, to the grocery store mostly. The tank still shows as full. So the MVI, as far as I am concerned, was not actually performed adequately by Clutch and they sent me a dangerous, illegal to sell or drive, fire hazard.

Worse, their customer support doesn't even seem to understand that this is a major problem. Their solution is that I:
- book my own towing
- book my own inspection
- book my own repairs,
- Book my own MVI which they aren't offering to pay for. Who knows what ELSE is wrong??
- Book my own rental car

And I'm "pre-approved" to be reimbursed at some indefinite time. They have specifically refused to do any direct billing whatsoever. I am to foot all the costs of their negligence for them.

Listen: sending me a dangerous automobile with an MVI that absolutely has to be re-done doesn't make me the bank. As I said: if they ignored this, they likely ignored other problems and now I'll have to get the entire thing re-inspected: or just send it back.

I wouldn't even get to drive it for weeks, and be out of pocket the whole time. Clutch's employees have been, and I'm using this phrasing to be clear, not competent at their work, and do not seem to even comprehend the issues. They have rendered no assistance. None. They did nothing at all.

I've reported this to MVI Nova Scotia, as well as their regional managers.

After repeated calls, they "claimed" to not be receiving the email where I rescinded the contract, despite having sent it to four sources and CCing MVI Nova Scotia. I reminded them that I had done so and suddenly they had it and knew it's contents and spoke to me about it.

A layman might hear that and suppose that the Clutch representative was being untruthful.

I managed to get Clutch.ca to take it away, but they intentionally disregarded that this was NOT a standard return, I rescinded the contract due to being sold illegal, dangerous, improperly inspected goods.

The staff was super most helpful and efficient made the whole process during our difficult time of morning less painful and stressful. A huge thank you to your team . And the price they offered was reasonable

Hassle and haggle free selling experience. Got better value from other dealers. Transaction was very smooth. Highly recommend.

Great company to deal with. Excellent customer service.

I had a great experience with Hamza. Everything went smoothly, and we received the money within 20 minutes. The final amount matched the estimate provided on the website.

Easy enough to deal with, no surprises.

Super easy to get a quote, setup a sale, and get the car inspected and taken care of! Can’t say enough good things about all members of the staff I interacted with

What an easy experience! Everything from the website, email correspondence, phone calls, scheduling, price, and people was great.