From my very first enquiry right through to production and delivery, the whole experience has been exceptional. Every step was clear, friendly, and efficient, and the turnaround time was far quicker... Toon meer
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Lees wat reviewers zeggen
We needed a specialist mattress for our customer built VW crafter with curves and cut outs . Custom sized beds fitted the bill perfectly with a top quality product and choice. Excellent customer servi... Toon meer
Perfect Bed for my Campervan. The process was easy, I sent over a rough sketch in my initial email. I later received a phone call, where they explained the different price options and thickness'.... Toon meer
Cool Blue double nearly 4yrs old now, still an outstanding kip. Just washed the zip cover after over 11K hours sleep (says the calculator). It seriously needed laundering, bloke sweat stains due hic... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Manufacturer of bespoke mattresses cut to any shape or size
Contactgegevens
1st Floor Offices, 76 Hollywood Lane, Wainscott, ME38AR, KENT, Verenigd Koninkrijk
- 01634 926123
- sales@customsizebeds.co.uk
- customsizebeds.co.uk
Fantastic customer service
Fantastic customer service, pre and post sale of the mattress. Very open and transparent about their lead times, was advised upwards of two weeks for a custom size mattress but it came in less a week! I had a couple of questions after delivery and they could not do enough to assist, nor did they pressure me on the lead up to the purchase, which was the main issue I came across in chain mattress/bed retailers.
1 september 2022
Review zonder uitnodiging
Great company to deal with we buy all…
Great company to deal with we buy all our memory foam mattresses from them for all our van conversions never had a complaint over the last 4 years
26 september 2022
Review zonder uitnodiging
Avoid this company
Purchased a memory foam mattress from this company and within less than 6 months it has started to sag and cause a serious amount of discomfort and a poor night's sleep.
Contacted them several times and had a very poor response from their after sales.
Excuse after excuse how anyone can claim its acceptable for a mattress to dip 20 to 30cm in the middle is somewhat alarming.
Nearly £400 and they do not care.
Do yourself a favour and avoid this company...
Glad I paid via my credit card as I will be claiming my money back.
Nothing but a con.
12 september 2022
Review zonder uitnodiging
Antwoord van Custom Size Beds
Given how much time we’ve spent discussing this with you, we’re disappointed you’re left feeling this way.
When you first reported the alleged issue, we requested some further information so we can open a warranty claim.
Instead of sending us the required information, you replied saying you don’t care about the terms of the warranty and made various demands we send you a new mattress.
As explained several times, if you’re unwilling to provide your cooperation, we're unable to open a warranty claim. Should you change your mind, we remain available and at your assistance.
To respond to your allegations claiming we believe it’s acceptable for a mattress to dip 20 - 30cm, this is entirely untrue and there’s no evidence to support your claim. To be 100% clear, we DO NOT believe such a defect is acceptable and any defect of this nature would be covered by our warranty which is written in line with industry recognised standards.
Fantastic customer service and an…
Fantastic customer service and an amazing mattress, Fits perfectly into my caravan and is extremely comfortable 😊
11 juni 2022
Review zonder uitnodiging
Want to send a huge thank you …
Want to send a huge thank you to Debra and all staff at customsizebeds … amazing woman who’s helped me tremendously these past few days …
Absolutely fantastic will be using in future and recommending to everyone who needs a bed ☺️☺️
21 december 2021
Review zonder uitnodiging
Thumbs up from me
I ordered a custom size mattress and I was very happy with the service, price and quality of the mattress. I would definitely recommend customsizebeds.co.uk
7 augustus 2021
Review zonder uitnodiging
Buyer beware when it comes to memory foam mattresses
Bought 2 mattreses from Custom Sized Beds - one extra long Kingsize - the other standard Kingsize
I have learned the hard way that memory foam only mattreses are nothing like sprung mattresses - they are hard, have little give, and not very good at contouring to your body.
After 6 moinths of trying to "live" with the matresses we are replacing them - broken sleep, aching joints and sore bones dont make for a great feeling in the morning
Only remedy suggested by Custom Size Beds was to spend more money on a mattress topper that "might" help
4 augustus 2021
Review zonder uitnodiging
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