DMC Reviews 28

This is Cheryl Easley I had a surgery at DMC they left an object in my stomach that is still there my pancease is dis located, my leg still fill like it’s something wrong with it. I’m going to the doctor to see if there malpractice case DMC doctors is so unprofessional you will not no what wrong with you until you have a X-ray 2484990178

Tant qu'il n'y a pas de problème tout va bien ! Cependant, lorsque vous choisissez un coloris sur le site, vous vous attendez à avoir à minima les mêmes couleurs. Et lorsqu'on contacte le service client, ça devient compliqué pour leur faire entendre que le coloris reçu diffère de celui commandé. Ils ne remettent pas en question la photo sur leur site alors que l'on retrouve la même référence avec un autre ton sur amazone par exemple ????

I was bought a DNC cross stitch kit as a gift. On opening it I find that the design chart does not relate to the kit. I have emailed Dmc twice without any response.
I and numerous of my friends have always used DMC threads, kits etc but the lack of response is dreadful.
I will not be using their sewing items again. I belong to a large group of ladies who all use DMC threads but in future I will not be recommending them and will look at alternative providers for kits and threads, as will my friends.
What a dreadful company, they do not deserve the business.

Zero stars would be appropriate for their customer service.
I questioned a promotion that they didn’t honor. I had the promotion in my cart, when I came back the next day it was gone. The customer service person called me a lair twice and said it was NEVER in my cart. The promotion clearly stated it went through Feb 15th. Customer service told me it ended many days before I even attempted to order on the 15th. I can buy 6 strand thread many places, I am not accepting this HORRIBLE treatment from them.
I deleted my DMC account, unfollowed on social media…. I’m done with this company.

Dear Sir / Madam,

This letter is sent as a FINAL NOTICE regarding my unresolved £270 order placed with your company on 24 December 2025. Your continued failure to respond leaves no doubt that immediate escalation is now required.

Summary of Breaches

Order placed 24 December 2025 (£270).
After repeated chasers, the order was dispatched on 15 January 2026, split into three parcels.
One parcel was delivered on 16 January 2026 by DPD in a badly damaged condition and was reported immediately.
Two parcels were never delivered. Courier tracking confirms they were returned to your premises due to “insufficient packaging”, meaning delivery to my address never occurred.
Despite multiple emails, you have provided no response, no refund, no replacement, and no engagement whatsoever.

Serious Trading and Consumer Law Failures

Your actions and continued silence constitute clear breaches of statutory trading obligations, including but not limited to:

Consumer Rights Act 2015 – failure to deliver goods and supply goods of satisfactory quality
Retailer responsibility for safe delivery and adequate packaging
Failure to engage in post-sale dispute resolution, contrary to fair trading practices

Responsibility for delivery, packaging, and condition of goods lies entirely with the retailer. Courier issues do not remove or reduce your legal liability.

Immediate Demand

I now require the following without delay:

Immediate confirmation and processing of a full refund of £270

Imminent Escalation

Unless I receive written confirmation within 7 days of the date of this letter, I will proceed immediately and without further notice to:

Submit a formal Trading Standards referral supported by documentary evidence
Continue with my legal claim for full recovery of funds, costs, and interest
Rely on this correspondence, and your failure to respond, as evidence of non-compliance and disregard for consumer law

This matter has already progressed beyond informal resolution. Your company is now exposed to regulatory scrutiny and legal enforcement as a direct result of your inaction.

This is your final opportunity to resolve the matter promptly.

Yours faithfully,

If I could give zero stars I would! The WORST customer service, I am trying to cancel an order it has been a week and had NO REPLY and what is my surprise to see they sent the order and still no reply and no refund!!!
Not to mention the many times I received parcels creased and in bad conditions, honestly I regret a lot still trying to buy from them. I don't reccomend to anyone.

Rien à redire, j’ai passé moult commandes et j’ai toujours été pleinement satisfaite de la qualité des kits de broderie, des fils etc. Le seul reproche que j’aurais à faire: les emballages. Recevoir 2 kits dans des gros cartons c’est du gaspillage et c’est bien dommage. Revoir le format et la taille des envois serait un gros plus !

Not impressed. I placed an order for Cotton Perle thread and some waste canvas on the 18th September, mainly as Cotton Perle isn’t so easy to source. Well, 5 weeks later and I’m still waiting. Despite numerous emails, and apparently they’ve sent it twice but it doesn’t seem to get any further than Roissy Airport. What are they doing? Incompetence seems off the scale. I’ve now asked for a refund, so we’ll see what happens….

So disappointed in such an established company not fulfilling orders while taking your money. Non existent customer services. Ordered from an ad on FB. Received message on 24 May order on the way but tracking said details don’t exist. Wrote 3 emails with no answer. They also own many other brands like Rowan Yarns. This will affect my purchase of all products in the group.
ORDER NUMBER DMC6888502 22/05/25

May.

Be aware if you still have an original stitch-a-photo order form (where you paid upfront for a form and an envelope to send a photo in return for a pattern) these will not be honoured. The company will direct you to order online where you will have to pay again. All further emails pointing this out and asking for a discount code since you've already paid will be ignored. There is no other means of contact. Shocking customer service. I used one of the free online pattern services instead.

Never got the cookies. No response from customer service. Save your money and shop elsewhere.

J'ai commandé tout le nécessaire au point de croix + le service Brodez votre photo le mardi 1er avril et ait pu récupérer ma commande en point relai le vendredi 4 avril ! Aucun problème sur cette commande, le carton a cependant du être rescotché par la poste.

Phone cases doesn’t match up to the online experience designing it and the quality overall is poor… total waste of money….

J'ai eu un souci avec une pelote de macramé, et après un mail au service client, on m'en a renvoyé une immédiatement. Je suis très satisfaite de ma commande !

I will never order from DMC again. The price of the storage drawers went down by $20 the day after I placed an order. They are not an itty-bitty company. If within a few days, they should be willing to price match out of courtesy and for customer satisfaction. It was the first and last time I will place an order with them.

Different management and zero service today. If not outright arrogant and obnoxious treatment from new management. After over 20 years of being customers we had to slam the door. Stay away by all means! More reliable companies exist with no harm done.

There is a review under my name for DMC which I did not write, in fact I was very disappointed with my order and I am still waiting for a response and a resolution. I will probably not order from DMC online again. This is the first time I have ever written a negative comment about anything.

J'ai commandé un vendredi sur le site DMC, j'ai reçu un mail le mercredi suivant de DMC me disant que mon colis était envoyé avec un numéro de suivi, le vendredi soit 2 jours après j'étais livré. Merci DMC

+Good quality
+Both boxes arrived together
-customer service
-short notice when delivered

I ordered a vintage box with 120 skeins. Ordering was easy and the order shipped the next day from ordering. However the “track order” link in my email didn't work. After waiting for a week I emailed DMC about the tracking code and what website to use.
They replied the same day and gave me different tracking code and didn't mention anything about the delivery company.
The previous email said just “delivery: Ziegler” and I could find a few different websites but didn't know which to use.
When asking again how to track it they said “My software informs me that your order will be delivered by private parcel.” Thanks…

After reading other comments here I was worried for another week. That's why I want to give a full story now.

My order arrived today! I got a vintage box in its own box, well packed and skeins in their own box. The delivery driver called me 15 minutes before. Luckily I was at home today. But maybe this part is for the delivery company.

I was charged with the product, but did not receive an order confirmation upon purchase, I sent this to multiple email accounts and went to their socials to message about it, it took 3 days to get a response and they sorted it from there. After that, it took a good week+ to send it out. Got to me a week+ later which I'm happy with, but regardless this business is abysmal for responses and having a proper website to purchase products from. I'd advice to not purchase here if possible, unlucky for me I could only purchase the product I wanted to surprise my fiance with on her birthday through here. Again, if you can avoid purchasing here, please do so to save yourself the heartache of possibly losing upto 1k AUD like I felt like I did