EzyBook Reviews 5.761

This company has shown the highest level of unprofessionalism I have ever experienced. I did not use their service, and despite repeatedly attempting to contact them by both phone and email to cancel my booking, I received no response whatsoever. This complete lack of communication and accountability is unacceptable. I strongly urge this company to process my refund immediately. Based on my experience, they do not deserve even a single star.

Used the meet and greet service. I informed them 30 mins before I arrived and they kept in contact with me till I collected the car. Upon arrival back to the UK I called them and they returned the car within 30 mins. No excess millage and no damage to my car. Great service

I had an excellent experience with this parking company. The service was very prompt, everything went smoothly and without any issues. The staff is friendly, attentive, and provided all the necessary information, which gave me confidence and peace of mind. The parking area is well-organized, clean, and secure, and the car drop-off and pick-up process was perfectly on time.

Reservation number EXY-378004, under the name B. Titus.
I highly recommend them for their professionalism and high-quality service!

I booked a meet and greet at T5 Heathrow. The customer service was excellent with prompt response to my email questions. They also made amendments for me quickly. The meet and greet itself was also easy and prompt arrival of the driver both ways.

Very easy to deal with all went to plan company kept me up to date and replied promptly to my email changes that I made regarding pick up time.
Ideal for T5 Heathrow

Punctual and courteous on both drop-off and pick-up. No issues. Would use again.

Brilliant company! Easily contactable, courteous and top quality service.
Was a bit worried as it was our first time not using the Airport parking but this company were so much cheaper.
I forgot to ring them 20 mins before we arrived but it was no problem. Within five mins a chap was with us. We paid the £7 standard charge to park in the short stay car park and we handed the keys over. When we arrived back we rang them to let them know and again, our car was back with us before we’d even collected our luggage. I had to ring their office as our plane was delayed in Portugal but the chap was very reassuring and told me not to worry.
I could understand everything he said to me and the man that brought our car back was friendly and polite. He even offered discount for our next time using them.
We will use them every time we need to go to Bristol Airport.
Thank you for making the whole experience less stressful.

We used this service for the first time and we wouldn't use it again. The car appeared to be looked after but what a nightmare it was trying to understand the people who you phone and for them to understand us when simply asking for directions. The instructions of where to go aren't clear and then we had to wait 45 minutes for them to drop the car back off to us on collection. We paid £70 and I wish I'd paid more and used a different meet and greet company.

This review is for Lion Parking who are the company that looked after my vehicle. They were the most competitive for the 3.5 weeks I was in America. They were there when I arrived at Heathrow, they were polite and courteous, they noted any marks on my car before taking it. We called them from baggage claim when we returned and my car was there by the time we got through. It was in the same condition as I had left it

Ezzy Parking REALLY. Anything but....arrived at Stanstead off site parking Expert Parking at 19.10 to find no one on the car park, no shuttle bus everything locked up.
After several phone calls 2 men arrived, no shuttle!!!! Wait, wait wait and then they take us to airport in a vw golf, 4 adults plus luggage, nightmare!!! Arrived to get on plane 15 minutes before take off. Family very stressed.
Whilst on holiday I messaged informing them I did not want the same when I returned on the 6th September.
Message on landing, at baggage and when I had received baggage.
Received a phone call asking for a favour!!!!! Really taking the Pi**
'Can we bring your car to you', Having a laugh and when I said i would take this further they said they would not rush to pick me up!!! What a joke of a business!!!
They eventually picked me up in the same vw golf, family with baggage on their laps. Then they tried to push me into signing the paperwork .... I really dont think so, and I told them so in no uncertain term. Please please avoid, they will ruin your holiday!!!!!
I will also be taking this further as a family member also recorded the vehicle speeding with engine light on the dash!!!!!

On returning my car to me, (20 minutes late), it was filthy. Mud all over the doors, on the windscreen and in the footwell, drivers side. I was so disappointed. The driver didn't hand over to me, my daughter got in the back seat and the driver said " ticket for the car park is on the dash". That was it. I won't use this company again.

We were a bit apprehensive after reading some of the reviews online but honestly can't fault our experience. Drivers were on time for drop off and pick up, no damage to the car, and only put 5 miles on the clock. Great service. Thanks

I have been using meet and greet services for years.
I found EzyBook a slice above the rest.
I usually have to wait for drivers, but with them the driver was there, both times, when arriving and when picking up.
My car was in the exact shape I left it, almost no petrol used, and no foul smell of smoke ect.
A truly pleasant experience!
C H T

I am very satisfied with the services provided, I received all the necessary information both upon arrival and departure from the airport. I highly recommend this company!

Absolutely the worst experience I’ve ever had. I would never use or recommend this company. They are dishonest, extremely rude, and completely unreliable.
We were left stranded in their car lot for so long that we missed our flight. Afterward, I called from the airport asking them to pick us up so we could at least collect our car and find a nearby hotel. They told me to “hold on” and promised to call back—but they never did. As a result, we ended up spending the night at the airport.
On our return trip, things got no better. Despite charging us £12 each for airport drop-off, they only sent one overcrowded bus to pick up multiple groups, cramming us in like sardines along with our luggage. To make matters worse, the driver was shockingly rude.
Finally, when we arrived at their lot, we were forced to wait another 20 minutes before they even brought out our car.
This company is a disgrace. Save yourself the stress—do not use them.

NEVER USE THIS COMPANY!! We used them in August this year. When I picked up my car there was a huge scratch down the side. They completely fobbed me off by quoting the T&C, s. The place they leave the cars is not secure. We will never use them again.

A very convenient and professional service with no waiting around or delays. Highly recommended.

I was very disappointed with the service provided by Ezybook Meet and Greet Airport Parking.
• The booking information was unclear, as I was not told that short-stay airport parking charges would be an extra cost.
• When returning from my trip, I was left waiting outside for more than 40 minutes with my 6-month-old baby before the car was delivered back.
• The car was not in a clean condition when returned.
• The driver’s behaviour was unacceptable — he was rude and even threw the parking ticket at me.

Meet and greet parking should provide convenience and reassurance, but instead I experienced stress, poor communication, and unprofessional treatment. I hope the company takes this feedback seriously and improves both their customer service and clarity of information.

DO NOT DO IT. SAVE YOURSELF THE HASSLE AND HEADACHE. THEY ARE SCAMMERS WORKING IN BROAD DAYLIGHT!!!
I incurred an additional £50 fee getting my own car out of the hotel they dumped it in. They didn’t ‘meet’ or ‘greet’ us. In fact. They hung up on me every time they answered my call. Told me they assumed I no longer needed their services!!!??? What!!!??! What was I meant to do with my car!? Leave it in the departure lounge? DO NOT BOOK EZYBOOK. THEY ARE SCAMMERS. THEY DONT ANSWER THE PHONE. THEY DONT SPEAK ENGLISH. THEY ARE TRULY HORRIFYING. I’m in the process of taking them to the small claims.

Amazing experience start to finish. No problems at all. Thank you.