After your reply here, I contacted live chat again exactly as you advised. They told me to wait 2 more days and said the issue would be resolved, but again nothing happened. I am still receiving the s... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Their pricing for English football is what drew me in, and it consistently beats the competition. Betting from my phone while lounging at home works flawlessly without any lag. If you just want a stra... Toon meer
Bedrijf heeft geantwoord
My focus is entirely on the live casino, and there's always an open spot at the blackjack tables, regardless of the time or day. The streaming quality is crystal clear with zero buffering. Getting my... Toon meer
Bedrijf heeft geantwoord
Prima puntata: Dal 26 gennaio 2026, giorno di una mia vincita importante, inizia il calvario. Dalla felicità della vincita alla tortura di dover chiedere quasi quotidianamente informazioni ( assis... Toon meer
Bedrijf heeft geantwoord
3,0
Gemiddeld
240 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Non chiudono l'account
Non fate l'errore di registrarvi, non si può avere il limite di deposito, e se si chiede la chiusura dell'account non viene chiuso e nel frattempo si perde molto, e per chi ha dipendenza del gioco è pericoloso. Perciò non registratevi al gioco fumzi evitatelo.
20 april 2025
Review zonder uitnodiging
Antwoord van Frumzi
Gentile Matilde,
La ringraziamo per aver dedicato del tempo a condividere la sua esperienza. Apprezziamo sinceramente che, tramite la sua recensione, abbia portato alla nostra attenzione le sue preoccupazioni.
Nel caso in cui ritenga di aver bisogno di ulteriore assistenza in merito alla sua segnalazione, la invitiamo gentilmente a contattare il nostro Servizio di Supporto tramite la Live Chat (attiva 24 ore su 24, 7 giorni su 7) e a fornire tutti i dettagli che ritiene possano essere utili per comprendere meglio il problema riscontrato, al fine di poterla assistere nel miglior modo possibile.
La ringraziamo per la sua pazienza e comprensione, e cogliamo l’occasione per porgerle i nostri più cordiali saluti.
Frumzi.com Team
Withdrawal Not Processed – Frumzi Casino
My name is Athanasios Bardopoulos and I have an account with Frumzi.com, accessed via frumzi10.com.
On May 1st, 2025, I submitted three withdrawal requests of €500 each, totaling €1500. As of May 12th, 2025, none of these withdrawals have been processed or received in my bank account.
I have contacted Frumzi support multiple times via live chat, where I was only given vague responses like "we have forwarded your request to the relevant department," and received no replies at all to my warning emails. I find this unacceptable and highly unprofessional.
I believe that this behavior violates basic player rights and creates strong concerns about the platform’s integrity and transparency.
I am requesting urgent assistance in resolving this matter and recovering the funds owed to me.
12 mei 2025
Review zonder uitnodiging
Antwoord van Frumzi
Dear Athanasios,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
The Frumzi.com Team
Termini pagamento prelievi scaduti
Termini di pagamento prelievi scaduti
Ottimi giochi
Troppe attese per i prelievi
10 mei 2025
Review zonder uitnodiging
Antwoord van Frumzi
Gentile Cliente,
Grazie mille per la Sua recensione e per il tempo dedicatoci. Apprezziamo veramente il Suo feedback e La ringraziamo sinceramente!
La informiamo che stiamo tentando di funzionalizzare al meglio le nostre procedure per rendere piu' veloci l'erogazione dei fondi richiesti tramite prelievo dai nostri clienti, al fine di rendere l'esperienza di gioco degli stessi il piu' piacevole e fluida possibile.
Il nostro obiettivo e' fornire la migliore esperienza possibile ai nostri Clienti e tutti i nostri dipartimenti sono coordinati per soddisfare al meglio ogni richiesta.
Grazie ancora per il tempo e per la stima dimostrata!
Il Team di Frumzi.com
10 stars if I could
10 stars if I could! This casino has very friendly customer service, they refunded my bonus spin winnings after I accidentally cancelled them. I've played at many online casinos and I can't recall another one who would do that! I'm definitely recommending them!
6 mei 2025
Review zonder uitnodiging
Antwoord van Frumzi
Dear Customer,
Thank you very much for the review you have provided . Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thanks again for taking the time and for the esteem you have shown us!
Frumzi.com Team
Attention site d'arnaque 🚨
29 april 2025
Review zonder uitnodiging
Antwoord van Frumzi
Cher Mohamed,
Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous apprécions sincèrement que vous nous ayez fait part de vos préoccupations dans votre avis.
Si vous estimez avoir besoin d'une assistance supplémentaire concernant votre rapport, nous vous invitons à contacter notre service d'assistance via le chat en direct (disponible 24h/24 et 7j/7) et à fournir tous les détails que vous jugez utiles concernant le problème rencontré afin que nous puissions vous aider de la meilleure façon possible.
Nous vous remercions de votre patience et de votre compréhension, et nous vous prions d'agréer nos meilleures salutations.
Frumzi.com Team
Assistenza con Davide
Piattaforma completa e super competenza soprattutto in chat l'assistente Davide è stato gentilissimo e mi ha aiutato a soddisfare le mie richieste... consigliato..top
19 april 2025
Review zonder uitnodiging
Antwoord van Frumzi
Gentile Cliente,
Grazie mille per la Sua recensione e per il tempo dedicatoci.
Apprezziamo veramente il Suo feedback e La ringraziamo sinceramente!
Il nostro obiettivo e' fornire la migliore esperienza possibile ai nostri Clienti e tutti i nostri dipartimenti sono coordinati per soddisfare al meglio ogni richiesta.
Grazie ancora per il tempo e per la stima dimostrata!
Il Team di Frumzi.com
Absolute scum
Update number 2* months of being talked around in a circle, sent terms and conditions to show that they are in the right despite these terms and conditions not having anything to do with the situation, being ignored, told it was my fault, told to "verify my account, but not in email" after they deleted my account then being told "oh you can just send it here"....I'd given up until I just saw they responded here and what do they say? Same copy pasted response to email them. Why so I can go through months of the same. Again, just avoid them. For the sake of your own sanity and wellbeing just avoid all these sites they are all run overseas to avoid laws and accountability and all of them run algorithms to make sure you never truely end up winning anything. Anything you win would have already been lost plus more
Update* they have now deactivated my account with no warning and no contact after live chat telling me they had escalated the issue multiple times and they won't answer my emails asking why. Avoid at all costs, complete joke of a company I have reported them to the gambling authorities and to the cyber fraud department.
Absolute scum. They had a data breach resulting in me having thousands drained out of my Frumzi account. Been almost two weeks, multiple contacts to support chat, support email, complaints emails. Absolutely no communication, no help whatsoever. Don't trust these scammers! I've been on other sites where I've had issues or concerns that have been addressed in hours. Pretty sure their entire customer service is AI
1 april 2025
Review zonder uitnodiging
Antwoord van Frumzi
Dear Joel,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
The Frumzi.com Team
Best customer service
Best customer service. These guys now their job
15 april 2025
Review zonder uitnodiging
Antwoord van Frumzi
Αγαπητέ πελάτη,
Σας ευχαριστούμε πολύ για την αξιολόγηση και για τον χρόνο που διαθέσατε. Το Καζίνο μας εκτιμά πραγματικά τα σχόλιά σας και δεσμεύεται να παρέχει την καλύτερη δυνατή εμπειρία για τους πελάτες του καθημερινά!
Σας ευχαριστούμε, και καλή διασκέδαση στην ιστοσελίδα μας!
Η ομάδα του Frumzi
Selena from the help Centre was lazy…
Selena from the help Centre was lazy and didn’t follow through with processing a cash back bonus when the management had made a clear mistake.
14 april 2025
Review zonder uitnodiging
Antwoord van Frumzi
Dear Robert,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
The Frumzi.com Team
Bonjour impossible de se connecter…
Bonjour impossible de se connecter depuis 2 semaines !
13 april 2025
Review zonder uitnodiging
Antwoord van Frumzi
Cher Theo,
Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous apprécions sincèrement que vous nous ayez fait part de vos préoccupations dans votre avis.
Si vous estimez avoir besoin d'une assistance supplémentaire concernant votre rapport, nous vous invitons à contacter notre service d'assistance via le chat en direct (disponible 24h/24 et 7j/7) et à fournir tous les détails que vous jugez utiles concernant le problème rencontré afin que nous puissions vous aider de la meilleure façon possible.
Nous vous remercions de votre patience et de votre compréhension, et nous vous prions d'agréer nos meilleures salutations.
Frumzi.com Team
SCAM!
SCAM ! STAY AWAY! no winnings ever , despite depositing thousands. No responsible gambling measures in place , useless customer service. If you're considering joining this casino do yourself a favor and go elsewhere.
10 april 2025
Review zonder uitnodiging
Antwoord van Frumzi
Dear Karolina,
Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.
In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.
We appreciate your patience and understanding, and we take this opportunity to extend our best regards.
The Frumzi.com Team
Soldi spariti...
Ho sempre giocato e trovato bene direi a parte i tempi lunghi di prelievo... ma non mi è mai capitato che mentre giocavi con il tuo saldo reale da 183 euro ti trovavi a 9 euro... ho chiesto spiegazioni ma dicono che sono stati giocati correttamente... puramente falso... ho mandato mail nessuna risposta... sito da bagnare...
9 april 2025
Review zonder uitnodiging
Antwoord van Frumzi
Gentile Matteo,
La ringraziamo per aver dedicato del tempo a condividere la sua esperienza. Apprezziamo sinceramente che, tramite la sua recensione, abbia portato alla nostra attenzione le sue preoccupazioni.
Nel caso in cui ritenga di aver bisogno di ulteriore assistenza in merito alla sua segnalazione, la invitiamo gentilmente a contattare il nostro Servizio di Supporto tramite la Live Chat (attiva 24 ore su 24, 7 giorni su 7) e a fornire tutti i dettagli che ritiene possano essere utili per comprendere meglio il problema riscontrato, al fine di poterla assistere nel miglior modo possibile.
La ringraziamo per la sua pazienza e comprensione, e cogliamo l’occasione per porgerle i nostri più cordiali saluti.
Frumzi.com Team
Davide mi ha aiutato
Davide mi ha aiutato, spero che l'aiuto mi sia utile, ma sicuramente sarà così
9 april 2025
Review zonder uitnodiging
Antwoord van Frumzi
Gentile Cliente,
Grazie mille per la Sua recensione e per il tempo dedicatoci. Apprezziamo veramente il Suo feedback e La ringraziamo sinceramente!
Il nostro obiettivo e' fornire la migliore esperienza possibile ai nostri Clienti e tutti i nostri dipartimenti sono coordinati per soddisfare al meglio ogni richiesta.
Grazie ancora per il tempo e per la stima dimostrata!
Il Team di Fumzi.com
Antwoord van Frumzi
Gentile cliente,
Grazie mille per la recensione che ci hai inviato. Il nostro casinò apprezza molto il tuo feedback e si impegna a fornire la migliore esperienza possibile ai propri clienti!
Grazie ancora per il tempo che ci hai dedicato e per la stima che ci hai dimostrato!
Cordiali Saluti,
Frumzi.com Team
the rate is only for the person
the rate is only for the person, -GARRY- , not your company.
4 april 2025
Review zonder uitnodiging
Antwoord van Frumzi
Dear Customer,
Thank you very much for the review you have provided and for taking your time. Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thanks again for taking the time and for the esteem you have shown us!
The Frumzi.com Team
they have no withdrawal , fake withdrawals
alert scam they never pay for 100 euro 1 month and they are not pay yet.
5 maart 2025
Review zonder uitnodiging
Antwoord van Frumzi
Αγαπητέ πελάτη,
Σας ευχαριστούμε για τον χρόνο που αφιερώσατε και εκτιμούμε το γεγονός ότι μέσω της κριτικής σας εκφράσατε την απογοήτευσή σας.
Ζητούμε συγγνώμη για την αναμονή, αλλά θα θέλαμε να επισημάνουμε ότι ο χρόνος που απαιτείται για την επεξεργασία των αιτημάτων ανάληψης είναι ενδεικτικός και μερικές φορές μπορεί να υπάρχουν καθυστερήσεις που έχουν να κάνουν με τον αριθμό των ενεργών αιτημάτων και με περαιτέρω διαφορετικές συνθήκες.
Tα αιτήματα ανάληψης ενδέχεται να υπόκεινται σε ελέγχους επαλήθευσης και ασφάλειας που μπορεί να προκαλέσουν περαιτέρω καθυστερήσεις σε σχέση με τους προβλεπόμενους χρόνους.
Ειδικότερα, σύμφωνα με τους Όρους και Προϋποθέσεις που είναι διαθέσιμοι στο κάτω μέρος της ιστοσελίδα μας, η Εταιρεία μπορεί να καθυστερήσει την επεξεργασία των αιτημάτων ανάληψης για τη διενέργεια ελέγχων σχετικά με την ταυτότητα του Πελάτη, το υπόλοιπο του λογαριασμού, την πηγή των κεφαλαίων και τη συμμόρφωση με τους Όρους.
Σε τέτοιες περιπτώσεις, η Εταιρεία μπορεί να διερευνήσει τα παραπάνω και ο Πελάτης συμφωνεί να παρέχει υποστήριξη και βοήθεια σε κάθε έρευνα αυτού του είδους. Η Εταιρεία διατηρεί το δικαίωμα να αναβάλει την εκτέλεση οποιασδήποτε πληρωμής ή να παράσχει το ποσό των κερδών έως ότου δεν ολοκληρωθούν με επιτυχία όλες οι διαδικασίες επαλήθευσης και οι έλεγχοι που αναφέρονται στους Όρους και Προϋποθέσεις.
Υπό αυτή την έννοια, διατηρούμε το δικαίωμα να χρησιμοποιήσουμε οποιαδήποτε διαδικασία και πρόσθετα μέσα που θεωρούμε κατάλληλα για την επαλήθευση της ταυτότητας, της ηλικίας, της κατοικίας και άλλων περιστάσεων (KYC), τόσο πριν όσο και μετά την πραγματοποίηση καταθέσεων στο λογαριασμό ή/και μετά την πραγματοποίηση ανάληψης.
Σε περίπτωση που πιστεύετε ότι χρειάζεστε περαιτέρω βοήθεια σχετικά με την αναφορά σας, σας καλούμε να επικοινωνήσετε με την Υπηρεσία Υποστήριξης μέσω Live Chat ή μέσω ηλεκτρονικού ταχυδρομείου για να δώσετε οποιαδήποτε λεπτομέρεια πιστεύετε ότι μπορεί να είναι χρήσιμη, ώστε να μπορέσουμε να σας βοηθήσουμε με τον καλύτερο δυνατό τρόπο.
Σας ευχαριστούμε και πάλι για τον χρόνο που αφιερώσατε.
Με εκτίμηση,
Η ομάδα Frumzi
Cool Ernesto-
1 april 2025
Review zonder uitnodiging
Antwoord van Frumzi
Dear Customer,
Thank you very much for the review you have provided . Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thanks again for taking the time and for the esteem you have shown us!
Frumzi.com Team
Não consegue sacar
Estou aguardando o meu saque des do dia 16/03/2025. O suporte não ajuda em nada e só fala pra esperar mais e mais. Já perdi a paciência com esse site. Não coloquem o dinheiro de vocês que vão roubar igual fizeram comigo!
31 maart 2025
Review zonder uitnodiging
Antwoord van Frumzi
Prezado Gustavo,
Agradecemos por dedicar seu tempo para compartilhar sua experiência. Valorizamos sinceramente o fato de você ter trazido suas preocupações à nossa atenção por meio de sua avaliação.
Caso considere que precisa de assistência adicional em relação ao seu relato, convidamos gentilmente a entrar em contato com o nosso Serviço de Suporte via Chat ao Vivo (disponível 24 horas por dia, 7 dias por semana) e fornecer quaisquer detalhes que possam ser úteis sobre o problema encontrado, para que possamos ajudá-lo da melhor forma possível.
Agradecemos sua paciência e compreensão e aproveitamos a oportunidade para enviar nossas cordiais saudações.
A equipe da Frumzi.com Team
Casinò da bannare
Casinò da bannare, sono solo truffatori. Ho 3 prelievi in sospeso da 3 settimane e quando una volta su 1000 rispondono dicono che ci sono dei ritardi.. truffa allo stato puro
31 maart 2025
Review zonder uitnodiging
Antwoord van Frumzi
Gentile Mauro,
La ringraziamo per aver dedicato del tempo a condividere la sua esperienza. Apprezziamo sinceramente che, tramite la sua recensione, abbia portato alla nostra attenzione le sue preoccupazioni.
Nel caso in cui ritenga di aver bisogno di ulteriore assistenza in merito alla sua segnalazione, la invitiamo gentilmente a contattare il nostro Servizio di Supporto tramite la Live Chat (attiva 24 ore su 24, 7 giorni su 7) e a fornire tutti i dettagli che ritiene possano essere utili per comprendere meglio il problema riscontrato, al fine di poterla assistere nel miglior modo possibile.
La ringraziamo per la sua pazienza e comprensione, e cogliamo l’occasione per porgerle i nostri più cordiali saluti.
Frumzi.com Team
NON TI FA PRELEVARE
NON TI FA PRELEVARE , ho sbancato e immaginavo ci fosse una truffa
Meno male che ho perso solo 60 euro
31 maart 2025
Review zonder uitnodiging
Antwoord van Frumzi
Gentile Consumer,
La ringraziamo per aver dedicato del tempo a condividere la sua esperienza. Apprezziamo sinceramente che, tramite la sua recensione, abbia portato alla nostra attenzione le sue preoccupazioni.
Nel caso in cui ritenga di aver bisogno di ulteriore assistenza in merito alla sua segnalazione, la invitiamo gentilmente a contattare il nostro Servizio di Supporto tramite la Live Chat (attiva 24 ore su 24, 7 giorni su 7) e a fornire tutti i dettagli che ritiene possano essere utili per comprendere meglio il problema riscontrato, al fine di poterla assistere nel miglior modo possibile.
La ringraziamo per la sua pazienza e comprensione, e cogliamo l’occasione per porgerle i nostri più cordiali saluti.
Frumzi.com Team
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