Gorgeous Little Things For Home Reviews 35

Wonderful company. Easy to deal with, quick delivery. Products as described and fab prices
I’ve recommended to everyone I know!

Overall, the item we have does not meet our expectations. We had intermitent comnunication and delays. They ill give a refund if necessary and try to offer some resolution but fall short with repeated issues and by saying they will rectify and 'deliver to your satisfaction' and don't.

They claim:
"We carefully inspect each item on arrival - we take time to repair any faults and then spray the pieces in the approved paints so that they look as stunning as they should".

I don't feel the quality of these products is what they claim. We were told minor cosmetic damage but the doors have had to be re hung and are not quite right as they are catching, (to be fair they did offer to let us cancel at this point) but it also seems almost the entire wardrobe has been repainted, some parts twice and it still has scratches so is not looking "as stunning as it should". I would more acurately describe this as 'unusable furniture tried to make sellable, still over priced' in my opinion.

We were sold an item listed as ready in 2 weeks. We ordered 1st April, finally had all the pieces 20th May.

They didn't let us know about the original delay of their own accord, after 3 weeks, we had to message for an update. Some messages were responded to. Some weren't. We had to prompt for an update or to get what they promised sometimes multiple times.

"Carefully inspect"
They found an issue late, it happens but in hindsight probably the first clue that maybe careful inspection is not the case. After a delay, they offered to put this right but delivered a wardrobe and took back 2 doors and a drawer with significant marks and a piece that wasn't even part of our wardrobe.

"Repair any faults" Came again and one door still had the same scratches (they haven't replied to that email), missing screws and took back a door handle that still wasn't correct.

Such a shame as I believe in the concept but we just had too many issues and there were too many opportunities to put right but we were still left frustrated. Ultimately they are offering something as good as new and that is not what we have.

I would not buy from here again.

Edit: They claimed I did not send pictures (which they did not ask for) but in fact I did. You can see a screenshot on my google review. They just ignored it. I did also ask for adjustments to the hinges but was told it was not possible.
Yes we got a partial refund and they delivered and assembled a below par product with remaining scratches and doors that are misaligned and catch.
Avoid.

My bookcase is lovely, more than pleased! Delivery was good, all in all a great experience.

The only place to go for amazing luxury furniture at lower prices, fantastic service as always, thanks again

Great company to buy from wonderful piece of furniture. Only downside is the delivery costs from the outside company they are very high though the delivery was great it was a bit gutting bc added up esp when I’d saved money on such a beautiful item xx Saying that would buy from this lovely company again.

I moved from Italy to UK and thanks to Kirsty and her team we have been able to set our new home with fantastic furniture at very convenient prices!!

The product I waited for approx 6 weeks looks like a defected piece of furniture I have sent pictures and want my money back, zero quality checking from your side why would you dispatch such pieces of furniture like this

Over the moon with the service I received , really helpful , friendly staff good quality products bought at a reasonable price . Have made 2 purchases from there so far and will definitely keep an eye out for more bits and pieces . Have recommended to family and friends

Great communication and fantastic product

You look online. See what you look like to get any problems. Just give my telephone. They always come back to you and usually deliver within the time they say I've now had several things from this company and won't hesitate to go back for more.

Company is quick to give refund if necessary

I saw a lovely Cotswold bookcase on their website at a reduced price. I rang to enquire and was told it was a damage repair item and was given details about the necessary repairs, I was told a video showing the repairs before despatch would be sent and a delivery time of 2 weeks was promised.
I rang them after 3 weeks, was informed it would be ready tomorrow, the man on the phone didn’t seem to know they sent videos but promised me one anyway.
Another week later, still no video, I received an email telling me the bookcase was now ready and to arrange courier collection.
I arranged their recommended courier and booked him to deliver the following week. On the day of delivery, as time was getting on and I had heard nothing. No time slot as promised, I rang the courier, he said he would get back to me and after an hour he informed me by text that the bookcase was not ready.
I rang GL Things few times but to no avail so I left a voicemail asking for an explanation. I received no reply and after having left 3 messages they answered and I was told they had to get the woodwork specialist to refit the door as it was misaligned. I was initially told the bookcase had a small defect on the top that would be hidden when the shelving unit was added and the other damage was on the foot, nothing whatsoever to do with doors.
I rang to cancel the order the next day as I had lost all confidence that I would be getting the promised item, was fed up with being fobbed off and really annoyed that the customer service was practically non existent. Again I had to leave a voicemail as they never answer the phone.
Later that day they sent me a text (and a video!) to say the bookcase was ready but I had already cancelled the order, they just don’t listen to their messages.
We were very disappointed with the whole experience and genuinely wanted to support a local business.
After cancelling, I decided to order and pay full price for the same bookcase from the actual Cotswold company. Unbelievably I received the bookcase from them in 3 days.

Really helpful when ordered great personal service. Item was great, so pleased with the saving that I was able to make by buying from this company.

Fabulous experience. I have previously bought a dinning table, a large desk -and a clock from Gorgeous little things. This time I bought a rug. Reliable, friendly and fantastic stock .

Super items and such friendly staff. Def worth a shop. Thank you

I am so, so happy with my purchase. Its perfect! We live a long way away but it was easy to arrange delivery with Kirsty's recommended driver. I will definitely buy more in the future.

Very helpful service. Kept up to date with what was happening. Excellent value

Beautiful furniture at an affordable price plus Kirsty provides excellent after sales service. The courier service they recommend is brilliant, the guy is friendly, polite and punctual.
Altogether an excellent company who I can’t praise highly enough, would certainly use again.

Items as described and good savings from original price too. A few small marks on the mattress but otherwise no issues. Delivery was good, Richard did a great job. Very positive experience

Another purchase of a beautiful piece of furniture. It's in perfect condition but at a massive discount.