Gradwell Reviews 460

Sheena was really great and resolved the issue quickly

I called Gradwell yesterday with a problem on my Gradwell and within 10 minutes the situation was resolved by a helpful and cheery person on the end. I have always found Gradwell to be super efficient and would recommend them to anyone.

Innocent change! We made what looked like an innocent change to the voicemail message and a different message appeared. After some working through both ends of the system Ben (the Gradwell tech support person) noticed and obscure setting on our phones and changed it. All worked! He just kept going and testing. Cannot fault the work and the positive attitude and the constant feedback (in a positive sense!).

There were quite a few hiccups in the set up process and some of the team appeared to be lacking in experience however the last person that helped was brilliant, knew what she was doing and clearly undesrtood what god customer service was about

Had a telephone appointment for 10 am this morning to go through some trouble shooting with Andy.
Promptly at 10 Andy called, remotely connected to my PC and within minutes had diagnosed the issue.

Always a pleasure dealing with anyone from Gradwell, prompt, very helpful, courteous and knowledgeable - what else do you need from a company?

Today Sheena was very patient and got us going as soon as our network was back up and running.
One of the main reason why I've been moving my Clients and friends to Gradwell's VOIP service for well over 10 years now. Thanks.

Helen Akers was attentive, caring and focussed on resolving my query. Dealing with Helen was a pleasure, it took the stress out the whole situation. Thank you Helen.

We've been using Gradwell for our business VOIP phones for 10 years. We wouldn't consider going anywhere else. Whenever we've needed any assistance the team have been prompt, friendly and helpful. Thank you Gradwell.

Slow response, needs chasing on tickets which can take days.
A lot of back and forth, had to request for call back to establish better communication. Phone has been down since Monday! Hope this review acts as a wake up call...

I’ve been with Gradwell for about 12 years at least. The reason I have no plan to change supplier is quite simply that they sort out swiftly any issue which may crop up. Much patience shown by their technical support. Importantly, you often deal with the same person on any issue.

Warning for broadband users - most broadband providers will ask for 12 month minimum contract and 30 days notice thereafter. Not Gradwell - if you dont give notice 31 days before the end date (they dont remind you of this either) you are automatically tied in for a further 12 months not only for the broadband but the line rental as well. So my FTTC 80/20 broadband which has another 9 months has a cancellation bill of £394.69 plus vat

We have been with Gradwell for over 11 years. Helen was efficient and speedy with our new requirements and the company does seem to keep innovating which keeps us a customer. Thanks for your friendly help and for supporting our business from the beginning until now with the technology we need to move forwards.

Since the beggining, Michael Potts was amazing. Showing the application, replying to my emails and helping with any questions.
The service and the software are both amazing.

I Have been with Gradwell for almost 12 years and would never trust anyone else with my VOIP. Absolutely amazing tech support, we have made significant changes recently and KNEW i could count on Gradwell to deliver.

The Gradwell Team handled the tricky situation created by a DNS issue which my Sister discovered on the morning of Tuesday 17th April 2023 when internet connectivity in her Haxby based DSL router would no longer connect to the internet. Gradwell Engineers contacted me to see if I could get remote access to the DSL router in Haxby. I am based in Slovakia and soon discovered that I too could not remotely connect to the DSL router in Haxby York. This indicated to me and Gradwell engineers that there was a broadband issue, which was quickly taken up with the correct section in Gradwell. The issue was then satisfactorily resolved rapidly and once again connectivity was restored remotely and my Sister had her telephone and internet back on line. I would just like to add that I am an almost 76 year old computer illiterate (there were no pocket calculators when I was at Grammar School never mind a computer) So Gradwell engineers were extremely considerate while listening to my bumbling explanations of what I thought was the problem. Thanks again from John Skelton

A line fault developed on my 99 year old mother's system in an extra care apartment. Gradwell refused to admit the equipment at fault was NOT in my mother's flat but in an engineer's locked cupboard not accessible to residents. We have since been informed that that was where the fault lay but Gradwell had absolutely zero interest in sorting it. A patronising and totally unhelpful team who left a vulnerable 99 year old with no telephone for two weeks. Needless to say we no longer use them.

The Gradwell project team - managed the order and installation of a new fibre connection in record time, their communication and management throughout was excellent. We are extremely pleased with the results.

Gradwell have an excellent support service and you are able to talk to staff who are able to deal with issues and get a result - especially when compared with the larger public companies.

Our change request was so much easier than I expected. Helen was really helpful.

We had a very challenging system to migrate which included a lot of different third party software. The people at Gladwell/TTG helped us loads at each step of the way and gave us a clear road map as to what was going to happen. We were able to contact them with any queries we had and they would look into this for us which was a big help on parts of the system we were unclear of and gave us a brilliant support structure with a vast amount of knowledge. Our project was headed by Jenny who was a delight to work with, very professional and knew all the right people to get us in contact with. She also helped with talking to our third party software developers to help the migration go smoothly. Our switchover days were planned to when we needed them to be and again Jenny was on hand to help us through those days. Big thanks to all the team.