Gradwell Reviews 460

The move from ISDN to SIP trunks into our IP PBX with Gradwell was seamless thanks to Amy and the team & it's all set up so that if our Broadband drops out it all fails over to our analogue phone line so we don't miss any calls.
Excellent!

I love the remote access that Gradwell is able to implement, meaning most of my issues are resolved within a very short amount of time. Knowledgeable, helpful and friendly team members.

Needed a separate line incorporating into an existing PBX, then complex patching so that only certain phones were active with the new line. Maria and Ric delivered a faultless solution from order to completion, within a tight timeframe.

I wanted two outgoing sip trunks. Got hold of Amy and was setup in less than 24hrs. Such a friendly service and so quick. Enquired with others and had no call backs. These guys not only want the business but are prepared to look after you and make sure that its right

Helen was a superstar in helping us navigate through a change in our internet line. No question was too much and Helen's responses were extremely fast which enabled me to make a quick decision. Thanks to Helen!

Helen was thorough in her approach, taking the time to understand my specific needs and preferences. She provided useful feedback, ensuring that I was able to make an informed decision.

Nathan is always exceptionally helpful! I know each and every time I message I'll get a prompt response and what I need will get sorted quickly. Fantastic service, and digs me out of hole when I've left something to the last minute - as usual!!

Kelly was so helpful. We managed to get ourselves in a pickle trying to fix something but she talked me through it all - very patient and knowledgeable. All sorted. The company is great - every time I phone Customer Service, they talk you through it, patiently. And they answer their phones quickly too - no waiting for 10/15 minutes as you can do for some companies. Thanks Kelly.

The Gradwell team were nothing but professional and helpful. They got us out of a very bad situation with their quick thinking and hard work by their team and would absolutely recommend them!

Daisy was awesome. Was quick and easy to organise the purchase of a new number block.

We have been with them a while and have never had a negative experience, the level of support provided is really quite impressive.

We've been a Gradwell client for many years, and have recently switched VOIP products with them, from 3CX to their new Wave Platform. We've gone for a Wave+Teams integration, routing all of our calls to our Microsoft Teams accounts, and the support we've received from Gradwell throughout the sales and (re)onboarding process has been second to none. Gradwell offer great products at a great price point. We have no hesitation in recommending them.

Its a very good experience for onboarding process. Gradwell team is unexpectedly good.

Fantastic customer service! Very knowledgeable and friendly. Planned maintenance is always communicated well in advance and is always out of hours.

Edit: Special mention for Helen (Key Account Manager) and Rob (Onboarding and Provisioning) as they were both very helpful during a recent switch from FTTC to FTTP.

The customer Service for Telecom issues is second to none in the UK. My Credit Cared issue was handled by Kelly professionally. She alerted the correct member of the Gradwell Support team and the issue was resolved quickly and expertly. Can't be clearer than the above. John Skelton

I spoke to Kelly Patterson about the sound quality on my phone. I thought I might need a new one but she logged into my control panel and updated some areas which she suspected were causing the issues. She arranged to call the phone 15 mins later and, when she did, I could not believe how crystal clear the call was! It had never been that good before! Top marks to Kelly for her knowledge, expertise, patience and excellent customer service.

Very helpful and quick response. The support assistance called me back and checked after some time whether the issue has been resolved.

I called with an enquiry and Daisy has made the whole process easy. She has helped me multiple times, consistently going above and beyond.

Daisy is consistently helpful, explaining all the details and making them comprehendible.

If all members of staff are as helpful, I cannot recommend this company more highly.

Grace Gray - Customer Service Agent

Grace has helped me numerous times, as well as other agents who have all been equally helpful.

Grace is easy to talk to and very understanding. No matter the enquiry she always gives an in-depth response and, checks in after the enquiry to make sure everything has been resolved and understood.

I can't fault Gradwell or their services, I would easily recommend them to anyone!

As always, customer services dealt with my query professionally and quickly.

Excellent Service as usual....
Very knowledgeable and efficient sales team gave advice on exactly which was the best product for my requirements along with detailed pricing information.
Highly recommended, been with Gradwell for many years and very pleased.