Just Ask Estate Services Reviews 79

I can’t believe this company still exists with all the complaints on here ..nothing changes disgusting cleaners ….in out 5 minutes three floor flat area to clean. Dustbin shed is a mess never gets cleaned ….they don’t care no pride in there work.

Horrible unprofessional scam artist at their best. I wanted to find out about some items for an estate. Said that this was a trusted site and provided a pop-up for a small fee, but not an advisement of membership. Small fee or fee for membership is not told until you see it on your card.. The Operator was almost smirking from the sound of his voice when I said it would be reported that I was scammed.

I would strongly recommend NOT using this company for garden services they use old-fashioned petrol-powered leaf blowers which are extraordinarily LOUD & antisocial. I understand from speaking to one of the operatives that they receive a lot of complaints about the noise they generate

I would give Just Ask zero if it were an option. The company is contracted to clean the communal areas of the building in which I live and for which we, the leaseholders, pay approximately £2,500 pounds a year. The “cleaners” have been found to falsify the time sheet on at least 3 recent occasions and although they have a written specification to follow, the cleaning done is minimal. About 95% of the specification is totally ignored. The same goes for the gardening - total shambles and for that we are paying over £4,000 a year because guess what, the gardeners need specialist training. I can see why - one of the so called gardeners seemed to have difficulty recently understanding how to use a lawn mower

This company hire thieves who stole a motorcycle fom outside my home.
They are all untrustworthy people that work for them and have been seen with mobile phones recording things they can potentially steal.
I moved out of my hime because the crime in the area was too much.
Town and country housing in Tunbridge Wells hire these criminals so be careful.

This company wormed their way into a 3 year contract at the housing scheme where I live, which is a social housing scheme mostly for retirees in Frome.

They were first engaged last year and quickly proved themselves to be highly unreliable and only cut half the lawn areas on their very first visit and mostly seem content to carry on doing a very poor job often turning up with all their extremely noisy machinery when the grounds are very wet seemingly just to whip up the mud, which is obviously extremely unprofessional.

Nonetheless, their initial costs, which us residents have to cover, were significantly higher than the previous crew and, despite stern criticism from us, they are still being retained and the estimated cost for this going forwards is nearly double their already excessive starting figure, which again is being raised with the housing association who are hardly much better.

This is the first ever review I have added to this site and I have only given these pariahs 1 star simply because I cannot award them none, which would still be better than they deserve.

This company cannot improve at all, a call to the police was made about one of there cleaners who just comes once a week to mop one floor who was very rude and verbally abusive towards two vulnerable woman in there own home, it was reported to them and they lied and said the tenant was abusive corrupt company.

I don’t know who you are but you’ve just walked into my garden WHICH I OWN. You have broken the law and I will be taking legal action. Our property has nothing to do with your services.

Awful service and seemingly the same as everyone else. Asked a question, paid €5 and was happy with the answer but just seen a €60 charge on my card!

i paid for my question on the day which was around £5. I did not agreed to mthly subscription at all . i have raised a complaint with ofcom and spoke with my bank. Don't use them, they take unauthorised payments.

i cancelled my subscription over the phone after asking one question and paying 5 pounds, i had been told that the subscription is cancelled.

I received letter from bank and noticed that 28pounds pm being taken from my credit card since April till to date.

Spoke to the customer care and rather than solving the issue, she hanged up and close the call by saying that it is non refundable as i should have received confirmation email from them.

Rude and unprofessional staff Manager Claire Lansdown // !!!!! Absolutely Behavior very nervous be careful with her she fires people from work for nothing lies fabricates a letter that you are a bad worker talks to the workers in a negative way and egressive

Rude and unprofessional people. Threw their lunch remains out of their van onto the floor

They turn up mop the stairs down
Don’t sweep first
Don’t do glass or touch points
Railing full of cobwebs
Spray air freshener ( which they are not allowed ) when you ask them to clean it and not spray freshener, they deny using it and blame it on the mop water
Utter useless company
Shame you can’t put pictures on

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Shockingly bad, this company are contracted by BPHA and I have no idea why. They barely lift a finger! overgrown bushes, hedges, weeds etc. Yet we are still being passed on the charges by BPHA. I will be doing my own weeding then passing the charges back. It's a disgrace.

Just about the worse cleaning company throughNHG we have ever had, and we have had a lot! Absolute joke of a company

Zero Quality Company. Utter lies to win contracts. Maybe NHG are in bed with Just Ask. Why would anyone award these people with a substantial contract is beyond me!!

Despite opposition and having read and highlighted all of these disastrous reviews, Notting Hill Genesis forced Just Ask on our building, Pioneer House, London WC1X and they've certainly lived up to their appalling reputation.

Met Steve ('the manager') (lol) what a joke. He talks utter rubbish but has somehow convinced himself his company do a good job. I gave him the benefit of the doubt but what the residents have now experienced and witnessed just goes to show he's full of BS.

Unfortunately I can't upload the photos on here to show what Just Ask consider a 'deep clean' by 'specialists' but I'll try on Google etc instead.

No doubt this will form part of yet another case heading to Tribunal that NHG will lose again. So much easier going to tribunal (3-6 months) than housing ombudsman (1.5 years).

This company doesn't even deserve a zero. Echoing the sentiment of many reviews here: this company is a fraud, their staff are lazy and cowboys. Today they sent "tree surgeons", not sure why since they were pruned last year and barely had recovered from the treatment. We now have some sad looking stumps where once stood beautiful shade. Despite being aware that it was nesting season, the crew proceeded with cutting down branches while birds were clearly nesting. Not only did this show a lack of care for the wildlife, but it also put the safety of the birds at risk. The rest of the "gardening team" just spend time in their vans sleeping or watching porn on their mobiles. They know their time is checked by the GPS in their vans and JA simply says they were there for the allocated time so they must have done their tasks. If their task was sleeping or watching porn, then they are right. SHOULD BE AVOIDED LIKE THE PEST but sadly our Housing Association must be in cahoots as otherwise I can't explain how they keep on winning contracts

Norah and Sally do an amazing job keeping our block clean. They always work so hard and put in so much effort to make sure everything is tidy and well-maintained. They are always friendly and professional, and their hard work really makes a difference. The place is always spotless thanks to them, and we really appreciate everything they do. Thank you, Norah and Sally!