Key Equity Release Reviews 17.859

TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We recently rang Key for advice on Equity Release, they put us in touch with Neil Bell. Neil was so friendly, very professional, extremely knowledgeable. Most importantly he listened. He made the pro... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Lesley Frame was my financial advisor. From the outset she telephone me at the exact time she said she would on my appointment day. She explained the ins and outs of the equity release process in... Toon meer

Beoordeeld met 5 van de 5 sterren

Tom Walmsley worked with us to update our wills. He was friendly, helpful and knowledgeable. He explained things clearly, outlining our various options and most importantly he listened to what we were... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was looking to release some equity from my home whilst preserving some inheritance for my children . Lesley Frame was very patient and helpful in guiding me through the options, explaining the ri... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Pensioenfonds
  2. Financieel adviseur
  3. Hypotheekmakelaar

Geschreven door het bedrijf

Key Equity Release helps people make confident, informed decisions about later life finances. We’ve supported over one million customers and are rated Excellent on Trustpilot, with more than 16,000 5-star reviews. We take time to listen, explain your options clearly, and recommend what’s genuinely right for you. And if equity release isn’t right for you, we'll tell you. Because your home — and your peace of mind — mean more.

Key Equity Release

Geschreven door het bedrijf

Equity Release
Trusted, award-winning equity release specialist
Highly experienced
We have over 25 years' experience. We've helped more than a million customers with tailored equity release advice. Once we've taken the time to understand your needs, we’ll have a sound idea of what the right plan is for you.
We're regulated experts
Key is regulated and a proud member of the Equity Release Council

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

18K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Michael Faulkner our equity release…

Michael Faulkner our equity release advisor went to great lengths to explain the process and what it meant
There was no hint of trying to sell the loan and we had plenty of time to think about what we were planning

1 april 2026
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Antwoord van Key Equity Release

We're happy to hear that our adviser thoroughly explained the equity release process without pressure. We appreciate you taking the time to share your experience and your feedback.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Fabulous service

Neil Clark was excellent from the start.
He gave great advice and was a brilliant listener.
He is very professional and was very very helpful and nothing was too much trouble.

14 april 2026
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Antwoord van Key Equity Release

We're happy to hear that you had such a positive experience. We appreciate your highlighting their professionalism and helpfulness, and we thank you for your feedback.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

A big thank you to Tom Walmsley.

A big thank you to Tom Walmsley We had two long telephone consultations with Tom, who explained to us in great detail, what we needed to do, to bring our documents up to date. Many options were discussed and then we were given time to reflect, before finalising our decisions.

8 april 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the consultations were helpful in updating your documents. It's great that the detailed explanations and options provided allowed you time for reflection and informed decisions. Thank you for your positive feedback.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

A Good Advisor

Michael Faulkner was my Advisor. He was very thorough when answering my questions. He never hurried me to make any decisions and was more than happy to discuss all potential options in order to find the 'best fit' for me.

10 april 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that you had a positive experience. It's great to know that you felt supported in making the right decision for your needs. Thank you for your feedback.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Excellent service

Michael Faulkner was very proffessional and explained everything really well. He made the whole procedure run very smoothly

20 februari 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the procedure went smoothly and that everything was explained well. We appreciate you taking the time to leave your feedback.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Excellent advice from KEY Equity Release

My husband and I received excellent advice from Michael Faulkner of KEY Equity Release.
We felt that he explained all the options to us in a professional but kind way.
We really appreciated his straightforward advice and we felt that the outcome was very good for us.

20 januari 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that you received excellent advice and that the options were explained professionally and kindly. We appreciate your feedback and are glad the outcome was very good for you both.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Michael was a joy to deal with nothing…

Michael was a joy to deal with nothing to much trouble. Key it was so staight forward sat back let them do there thing 5 starsķ

8 april 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that your experience was so positive! It's great to know everything went smoothly and that you felt well-supported. Thank you for your feedback.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Will writing & Power of Attorney.

Tom Walmsley, took me through all aspects of writing a will & sorting powers of attorney, in plain & simple terms, made it easy to understand & answered any questions i may have had. When a telephone consultation was arranged was always punctual in ringing & all paperwork was sent out rapidly.
Overall a great service.

7 april 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the will and power of attorney process was made easy to understand. We appreciate your feedback regarding the clear explanations, prompt communication, and efficient paperwork. Thank you for sharing your positive experience.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Review

Martin Hoare was my Key representative. He explained everything clearly and precisely. If I didn’t understand anything he would patiently go through it again. Whenever I had a query whilst going through the process he would answer my questions promptly. He kept me up to date every step of the way.

19 maart 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that your adviser explained everything clearly and precisely. We appreciate that they patiently addressed your questions and kept you updated throughout the process. Thank you for your positive feedback!

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Thankyou to Neil Bell who explained…

Thankyou to Neil Bell who explained everything to me regarding the process , answered my queries and guided me professionally through the process.

1 april 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the guidance provided was helpful and that the process was explained professionally. We appreciate you taking the time to share your positive experience.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Trustworthy

We were very reluctant about Equity Release initially as my parents had been ill advised in the past and I didn’t feel it was a way for us to move forward but talking with Joseph Withers put us at complete ease. He talked us through the process and gave us time to think about our options. He explained everything clearly, and answered all our question, no matter how small. This has been a long drawn out journey but Joseph Withers has been there every step of the way.

1 april 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We appreciate you sharing your experience. We're happy to hear that the information provided helped ease your initial reluctance and gave you confidence. It's great to know that our support throughout the process was beneficial. Thank you!

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Information supplied by Tom Walmsley…

Information supplied by Tom Walmsley was informative and helpful. He explained issues which might have caused my Executors problems, which I now avoid.

23 maart 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the information you received was helpful. We appreciate you bringing this to our attention and are glad we could help you avoid potential issues.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Thank You Alexander Campbell

Just what to say a huge thank you to Alexander Campbell during the process of my equity release.
Alex was perfect and made the whole process so easy and there every step of the way.

If you’re thinking of equity release don’t go past Key.

24 maart 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the equity release process was made easy for you. We appreciate your kind words and are so glad that you had a perfect experience. Thank you for recommending us!

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Thank you to Steve Francis and your great company

Was really concerned about starting this process then I got a call from Steve Francis what an absolutely amazing man he was so kind and considerate explaining each phase how it all works stopping to enquire if we fully understand everything that would be happening along the process he explained everything so easy for us to understand we felt totally happy to trust him to guide us though everything to helping with other companies that are involved giving us choices of others involved everything went so smoothly emails phone calls keeping us informed would definitely recommend your company to our friends and families thank you all a very happy customer

24 maart 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that you had such a positive experience. It's wonderful that you felt so supported and well-informed throughout the process. We appreciate you recommending our services to your friends and family. Thank you for your feedback.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Big thank you Joseph Withers

I thought that getting a life long mortgage would be difficult and stressful but when I got in touch with Joseph Withers who became my financial advisor I couldn't be more wrong. Joe made me feel less stressful with his easy get along manner and guided me to successfully complete my life long mortgage. A big thanks to Joseph Withers.

18 maart 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that your experience obtaining a lifetime mortgage was less stressful than anticipated. We appreciate your feedback and are so glad we could guide you through the process successfully.

Key Equity Release

Beoordeeld met 4 van de 5 sterren

Kathy and I would like to say thank you…

Kathy and I would like to say thank you to Stephen Francis for all his help in keeping us informed with our application giving us all the information needed with the pro’s and con’s and help with all the other party’s involved all went smoothly and quickly thank you once again 👍

13 maart 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the application process went smoothly and quickly. We appreciate that you found the information helpful and that our assistance with all parties involved was beneficial. Thank you for your positive feedback!

Out of interest, and to help future customers, what could we have done to reach a 5 Star review?

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Joseph Withers at Key Equity Release was professional and helpful

Joseph Withers was, from the beginning, extremely knowledgeable and friendly, providing excellent advice and support concerning the equity release throughout the whole process. Our journey was complex and with the encouragement from Joseph we finally completed the equity release tasks.
Thank you Joseph Withers at Key Equity Release.

18 maart 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that you found our advice and support helpful throughout the equity release process. We're glad we could encourage you through the complex journey to complete the tasks. Thank you for your positive feedback.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Joseph Nield was absolutely fantastic…

Joseph Nield was absolutely fantastic in assisting me with my will and lasting power of attorney’s. A very courteous and knowledgable gentleman, nothing was too much trouble for him and he made me feel very much at ease dealing with documentation and the company, Thank you so much to all at Key Planning Paul Spencer.

4 maart 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the will and lasting power of attorney assistance was fantastic. We appreciate your kind words regarding the courteous and knowledgeable service you received. Thank you for your positive feedback.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Thanks to Tony Salter.

Thanks to Tony Salter for his patience and the
professional way he has dealt with our application, keeping us up to date all the way through the process.
Key are very fortunate to have Tony as an employee.

13 maart 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We appreciate your positive feedback. We're happy to hear that you were pleased with the professional service and dedication provided during your application process. Thank you for your kind words.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Martin Hoare was my advisor and he…

Martin Hoare was my advisor and he couldn’t have been more helpful. I had lots of questions which were all answered quickly and concisely making the whole process so simple. I nearest rushed or obligated to make a decision. I can’t recommend Martin highly enough. A very smooth professional experience

2 maart 2026
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that you found our adviser so helpful! We appreciate your positive feedback regarding the clear, concise answers and smooth, professional experience you received. Thank you!

Key Equity Release

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