Kresta Blinds & Curtains Reviews 268

I have paid 50% deposit for my 4 blinds. Kresta showroom Belrose never ring back to advise when installation will be. It's been 7 weeks. I'm getting poor customer service.

I placed an order for $5.8K for blinds and curtains in April 2019 on the promise of a 5 week delivery and paid 50%.
The 5 week mark came and went and I had to make numerous phone calls to secure installation in mid-July. I had to pay the remaining 50% before Kresta would schedule delivery.
When delivery day came, the curtains and had been incorrectly measured and the sheer fold for the blinds had been overlooked somehow... The only thing they got right were roller blinds work $400.
Eight weeks later - I'm still trying to get a satisfactory response from Kresta. They will neither provide me with delivery date or refund money. I feel that i have been ripped off $5.4K. The phone number in WA and the Belrose (NSW showroom), just rings out most of the time. I've spoken to a few people, who were sympathetic but have done nothing. The State Manager even tried to charge me an additional $400 for installation.

Every aspect of our dealings with Kresta have been unsatisfactory. From the sales lady who sold us a product that was unfit for purpose. The blind selected is not suitable for the space, resulting in issues including droop to one side, cord snapping and flex in the product. The sales showroom staff have been unresponsive, requiring repeated phone calls and chasing to get a response and then the buck passing starts. After weeks and weeks of having our own old sheets in the front window throughout the majority of winter, it took emails threatening to take the matter to the Ombudsman to get a response. Even then, the response from management was slow and we had to chase. Finally, the installer's personal hygiene was extremely poor, requiring us to air out the room he entered (for only 5 minutes) for several hours and to spray Glen20 to remove the odour. I would NEVER use this company again. The stress they caused, the time spent chasing for a poor quality product is ridiculous.

Disappointed as was cancelled installation one day before date. Despite making full payment approx 5 days before.

SEE UPDATE AT END...
Having endured a painful and protracted number of errors to complete the installation of a few simple blinds, this company deserves a zero rating from this customer. Most communications were greeted either by an answering machine saying: "this mail box is full and you cannot leave a message" to "I will get ...?.... to call you back straight away", which NEVER happened. The product initially supplied was not what was ordered and one of the blinds was not square. The "correction" required was related to the appropriate section. On follow up a week or two later, there was no record of any correction to be done. It had been lost. Start again and reactivate the correct brief - installer arrives to install and the correction had not been done and a missing fitting had not been supplied. So, back to factory. Final installation done and completed over 2 months from initial order. Definitely not recommending Kresta to anyone after our experience. An agreeable refund of $'s might just help us to feel less negative about the company - a a heart felt apology wouldn't go astray either.. ! Result: blinds are good, work well etc., but what a painful journey to get there!

UPDATE: Saw a response from someone called "Kresta" - not sure that's your name! Keeping it anonymous for some reason...? You ask which store we dealt with. We called the number in the website and due to our location, I think our job was issued to Belrose. ALL calls to that showroom, if that's what it is, were never answered and all messages left, if the answering machine wasn't blocked for being too full, were never returned. Somehow, finally desperate, we managed to get a response from the lady who came to measure up the job, Liz. She seemed to be as helpful as she could be and agreed that the treatment given to us was very poor but was out of her control to be able to take it any further. Interesting to see that the "bad" star rating for Kresta is larger than the "good". Never seen that before for any business. Good luck staying IN business!

I'm still waiting on getting my "basic"blinds.....9 weeks later... not one call from Kresta to explain why there is a delay or to apologise...do not use Kresta....going elsewhere... consider my deposit an error in judgement...

I had windows measured for shutters mid April and told I had a 10-12 week wait. I paid a 50% deposit and am still waiting 17 weeks later. I was given an expected date previously of July 12 (a month ago). The store said the shutters have been made but can’t tell me when I can expect them. They refused to refund my 50% deposit so that I can try elsewhere.
After 20 weeks, I finally had an install date. The installation didn’t happen due to a supposed misunderstanding. The installer came 3 days later as we insisted. The blinds didn’t fit the 3 windows. Even if the blinds had fitted, they were not what we requested from the rep. We are now being sent from person to person trying to get a refund as no one we speak to has the authority to make a refund. They have the authority to take money, but not refund apparently.
The phone line to Kresta is out of service today and no one is answering at Caringbah.

Mita was my first introduction to Kresta who came to measure up and quote. She was efficient and pleasant and ensured I understood the quote.
When the blinds were ready, Brad arrived and installed them in a in a professional manner.
I was a bit concerned at the way the blinds were hanging and indicated this to Kresta; within days two gentlemen came out and explained how to raise and lower the blinds effectively.
Happy with the blinds and my experience with the Kresta crew.

Absolutely shocking from start to finish.
Cancelled the initial measurement appointment
After being commissioned they didn’t deliver on agreed time and then cancelled initial installation.
They then came to install our 2 part blind (sun shade & black out blind). Only the sun shade fitted. Told us that our window was unusual shape. THEY MEASURED THE WINDOW AND MADE CUSTOM BLINDS - AND THE SUN SHADE FITTED.

Now waited 3 months for black out blind to be installed today.
You guessed it!
Called at 5pm to cancel installation.
Avoid! Avoid! Avoid!

While we have found the service & product excellent in the past, our most recent dealings were less than satisfactory. Communication issues and poor timely responses to enquiries really let them down on our last purchase.

Good product, good service, friendly, upfront and clear with the process. Did a good job and when we had a little glitch they more than happy to come and fix it. Katy B

Poor customer service from start to finish. We couldn’t get the sales rep to contact us when we wanted to add another curtain to the order we had already made. Then months later when they were finally ready the installer’s truck broke down. I was promised to be the first job on the new booking. Installer rocked up at about 10am and I had to go out. Got back just as he was “finished”. We had asked him to leave the free pelmet off until we saw it to decide if we wanted it up. We decided we did want it up and he just said sorry I have to get to the next job and left it for us to install! Then the blinds were jamming but they came and fixed that quickly and easily enough. Only reason for 2 stars is that the blinds are nice but the customer service lacked the whole way through. I wish I read all these reviews before placing my order!!!

Just reported Kresta to Fair Trading NSW. We had measurements in November and placed the order in December 2018 they said they planned to install before christmas. We contacted them numerous times between December and January and were only contacted 11 February when they demanded payment. We stupidly paid in full. The installer showed up the first time (mid February) with only the kitchen blind (in the wrong colour and installed incorrectly) and no curtains at all (ordered 4x curtains) we were told by the Caringbah store that he must have 'forgotten' them. Second time installer only had 3 of the 4 sets of curtains with the wrong brackets and incorrect length of track. Today when it was to be finalised they never showed up or contacted us to let us know that the job had been cancelled. The installer told me (after waiting 4 hours) that the job had been cancelled 12 hours ago and that the curtains weren't ready. WTH??? Please save yourself time and frustration and go with anyone else for your window treatments. It is simply not worth it.

Well organised company from start to finish. Very professional, cant understand all these reviews until I investigated that most have only posted one review. #cashforcomments.

Worst company, stay away save yourself the headache, cheap materials, delays delays delays and left the blinds dirty.

Made a 9.30am appointment, arranged time off work, waited, and waited, no one turned up, by 9.45am was making phone calls to their head office, they confirmed my appointment but couldn't contact the salesman, 2 phone calls and hours later still no show........... and 3 days later no contact from them to explain, apologise or try to reschedule........ they should change their tune to "13 13 We Don't Turn Up"

Dealing with Kresta Blinds has been one of the most frustrating and infuriating experiences of my life!
Firstly, it has been over 5 months from quote and we are still waiting for blinds.
Secondly, they repeatedly tried to charge me more than quoted amount because they could not understand their own ordering system.
Third, the supervisor would not speak to me to resolve the cost issue until I threatened Fair Trade action.
Fourth, my curtain installation was cancelled three times because I refused to pay an incorrect invoiced amount that was not itemised.
Fifth, they turned up with the wrong tracks.
Sixth, they turned up with the wrong tracks again and installed wrong tracks.
Seventh, they turned up with wrong roller blinds and missing one.
Eighth, they installed tracks leaving a huge hole in the wall of my brand new house, that was not mentioned at the time of installation and I've only found days later.
I've spent $7000 with them and I'm taking action through Fair Trading first thing Monday morning.

Our blinds began malfunctioning in October (it would go down infinitely, until it rung itself up in reverse, and became jammed), we contacted Kresta to organise a repair. They informed us that there would be no repair man available to the next three months. In January we are finally able to get a repair guy out, he resolves the infinite unravelling issue, however the blind will now not go up all the way. The blind is over a door, and we are unable to use that door so long as the blind is down. The repair guy leaves without any word of when he will return to finish the job. Meanwhile we are living with an unusable door.

We call up Kresta again, the very next week, to inform them that the repair guy didn't actually resolve the issue, rather created a new one, and they tell us they will send a guy out again. That day comes and goes, and we get a call telling us the repair guy got caught up with another client, so can't come. Again, they do not reschedule the repair.

We call Kresta AGAIN. They tell us the guy will come on the 25th of February. We ask for the morning (don't want the guy being held up and ignoring us again), they say sure, and book us in. The 25th comes and goes. we call and demand to know what happened, they tell us they actually scheduled it for the 27th, despite us having a recording that it was meant to be the 25th. Again, we make sure that it is the morning appointment on the 27th.

Lo-and-behold, despite demanding that we be the repair mans first appointment in the morning, and having taken ANOTHER day off work to ensure that someone is here, it is now the afternoon of the 27th and we haven't had so much as a phone call to explain the repair mans absence yet again.

This has now been going on for 5 months.

DO NOT USE KRESTA! Your blind will not be serviced!

Useless company. Don't know how they're still operating , they can't even install my blinds on time and they demand full payment before installation which is really unprofessional. Would never use this company again !!!

Absolutely Disgusted - I cannot begin to write about my poor experience fast enough. Incorrect measurements, poorly installed blinds and curtains, installer revisited multiple times, used brackets that bent within 15 mins, still haven't got two blinds correct, waiting over 8 months now...the solution offered unacceptable and they want to charge me for the privilege or replacing them...STAY AWAY, USE A LOCAL BLIND MAKER INSTEAD, FAR BETTER QUALITY AND BETTER CUSTOMER EXPERIENCE!!!