Londonist DMC Reviews 1.814

The place was conveniently located and was within walking distance to most amenities. My room was nice, and I liked having my own bathroom. However there was no orientation on what was expected of me during my stay. I had to figure some things out by myself. Secondly, the hallway where my room was located was very dirty and never cleaned for the entire 21 days I stayed there. The place also had a weird smell. The shared kitchen was dirty and had items that were not supposed to be found in a kitchen. And it was constantly smelling too

Derin is the best agent!!!I really appreciate him.

He visto que otros usuarios han tenido el mismo problema que yo, llevo 5 meses reclamando el depósito, no contestan ni por teléfono, por email te marean. Aquí contestan muy rápido cuando puse mi primera queja, pero es todo fachada te dicen que contactes con customer support y ni siquiera contesta. Son unos ladrones, se quedan con el depósito, tener mucho cuidado.

I was very well assisted by Thakur. My questions were always answered quickly and clearly, and the communication was smooth and efficient.

I’m writing this as a warning to future students considering this agency: avoid them at all costs. They are by far the worst agency I have ever dealt with.

I have been waiting FIVE MONTHS for the return of my deposit. All they do is postpone the payment date over and over again while telling me I’m supposedly on some “urgent list.” Nothing ever changes.

I am a STUDENT, and you have absolutely no shame keeping my money hostage. I repeatedly explained that I urgently need this money, yet I’m told that the finance team still needs “manager approval.” What kind of ridiculous excuse is that?

At this point, I literally have to beg just to receive MY own money back. I also noticed many other reviews describing the exact same situation: vague excuses, endless delays, and never a clear payment date.

I have already warned them multiple times that if I do not receive my refund immediately, I will take legal action. We live in a state governed by the rule of law, and this behavior is completely unacceptable !!!!!

I would like to sincerely thank Naz for all the support she has provided as my agent over the past year. From the very beginning, she has been incredibly patient, professional, and genuinely committed to helping me find accommodation in London. Her dedication and calm approach made a stressful process feel smooth and manageable.

What really stands out about Naz is her patience and attention to detail. She never rushed anything and always took the time to explain options clearly and guide me in the right direction. It’s rare to find someone so consistent, reliable, and supportive in this field.

Thanks to her help, I was able to secure a place that met my needs without unnecessary stress or confusion. I have already recommended her to several of my friends, and they have also had very positive experiences and were satisfied with her service.

Honestly, she goes far beyond what you would expect from an agent. Her professionalism and attitude deserve a much higher recognition. I truly appreciate everything she has done, and I highly recommend her to anyone looking for accommodation support in London.

I had an extremely stressful and unacceptable experience with Londonist, and I would strongly warn other students and tenants to be very careful before booking with them.

On the first day I moved in, the bathroom hygiene condition was shocking and completely unacceptable. I was told that the property had already been cleaned twice, but the actual condition was still very poor. For accommodation aimed at students and international tenants, this level of hygiene was simply not acceptable.

I contacted Londonist immediately and sent several emails within the first week asking to discuss ending the agreement and moving out because I did not feel comfortable or safe staying there. However, I received no proper response. I also tried calling their finance team and relevant staff multiple times, but the communication was extremely poor. Instead of helping me resolve the issue, they appeared to ignore and avoid the problem.

Because there was no clear response or solution from Londonist, I had to move out and find temporary accommodation elsewhere at my own cost. This caused me a lot of stress, inconvenience, and additional financial pressure.

What made the experience even worse was what happened afterwards. Several months later, instead of properly addressing my complaint or the poor condition of the property, I received further pressure from their finance team. I also received a phone call that I found intimidating and threatening, saying they would take legal action against me. After months of poor communication and no proper resolution, this felt extremely unfair and distressing.

In my opinion, Londonist’s handling of this situation was unacceptable from beginning to end: poor hygiene, poor complaint handling, lack of communication, avoidance of responsibility, and then aggressive payment pressure afterwards.

Based on my experience, I would not recommend Londonist, especially to international students who may not be familiar with the UK rental system. Please be very careful before signing anything or making any payment to them.

I stayed at Finsbury Residence from September to January, and since moving out, I still have not received my deposit back. They continue to ignore my calls and keep removing my requests from the student portal.

I am seriously considering taking legal action because this seems to happen to far too many students. When it’s time for us to pay, they constantly spam us with calls and emails. But when it’s their turn to return our money, they suddenly stop responding.

Very disappointing experience.

DO NOT BOOK! THEY DO NOT REFUND DEPOSITS!!!

My deposit has been outstanding for months - no one answers the phone or responds to you! Total scam and only way it seems I’ll get my money back is by filing a claim at court.

Save yourself the hassle and book elsewhere.

It is really nice to book this option:) The host is very patient and friendly to me. Feel so welcome to London!

Terrible experience with Londonist, especially with the Paddington City View accommodation. From the beginning, their support only worked when it came to closing the deal — after that, they completely disappear when you actually need help.

I’ve been dealing with a serious issue regarding a £250 refund. I followed all the required steps for the refund process, submitted my request back in December, and still nothing has been resolved. In the last email I received, in February, they said my refund was “in progress.” Today, April 27, I still have not received my money.

I have tried contacting them through every possible channel: website chat, email, and all their WhatsApp contacts. No effective response, no solution, no clear communication. It’s a complete lack of respect for the customer.

There is absolutely no honesty or transparency. I do not recommend this company to anyone. I expect them to resolve this situation immediately and issue my refund.

Unbearably shabby room at Sterling Court in London. Toilet leaking, no heating, pests on the ground - just to name a few. What's more, it's been four months since I moved out, but I still haven't received the deposit refund! My worst experience in London!

In a short time, I could easily book my accommodation thanks to londonist. They helped me to find a suitable place according to my requirements.

AVOID AVOID AVOID!

My experience with Londonist was absolutely terrible from start to finish. I strongly advise any student, especially anyone new to the UK, to avoid this company.

They put heavy pressure on students to book immediately, creating urgency by saying the accommodation will not be available if you do not secure it right away. In my case, what was presented was completely different from what I found when I arrived in the UK.

The studio I was given was in a shocking condition. It was extremely dirty, smelled awful, and was not fit for a normal person to live in. The condition of the room caused me serious stress, anxiety, and disgust the moment I entered. After travelling to a new country, this was the last thing I expected. Instead of feeling welcomed, I felt trapped, sick, and deeply regretful.

This experience affected me so badly that it made me want to return to my home country immediately. No student should arrive in the UK and be treated this way.

I asked for a full refund because the accommodation was clearly not as promised and the situation was unacceptable. More than 10 days have passed and I have been ignored. Their handling of this matter has been unprofessional, dismissive, and completely unacceptable.

In my opinion, this company takes advantage of students who are unfamiliar with the UK housing market and rely on honest guidance. What happened to me felt deceptive and unfair.

Avoid them at all costs. There are far better and more honest companies out there. This was one of the worst experiences I have had.

This is not the first time I am raising this issue, and unfortunately I am still forced to do so because nothing has been resolved.
I cancelled my accommodation back in January, yet months later I still have no refund and no clear explanation. Since the cancellation, I have repeatedly been told the same thing: “someone will get in touch,” “please wait,” “the refund is being processed.” Despite these assurances, no one ever contacts me and no concrete action is taken.
I have gone out of my way to follow up myself, contacting Londonist multiple times via WhatsApp, emails, and phone calls. Each time, I receive vague responses and requests to wait — with absolutely no progress.
What finally confirmed how serious this issue is: when I called again yesterday, I was told that my cancellation process had not even started and that I was still listed for the “Old Street Residence”, despite cancelling months ago. This is completely unacceptable and shows that all previous promises were meaningless.
At this point, I am no longer accepting excuses. I will continue calling, sending messages, and writing reviews until I receive my money back. If Londonist expects me to wait any longer, then they must:

provide clear proof of the refund process and its progress,
and put me in direct contact with a responsible person immediately.

No more delays, no more vague answers. This situation should never have dragged on for months, and I strongly advise others to be extremely cautious when dealing with this company.

I had a great experience with Londonist, all the process was easy, rapid and they offered me a very good accommodation at reasonable price and cancellation policy. I am grateful to NAZ and 100% recommend her. She was very professional and immediately found solutions to my specific situation. She helped me navigate through the hole process, from finding the most convenient accommodation, choosing the right rental period and sending me all the details requested.

Booking process was quick and straightforward. Thakur was very responsive and helped with all my queries and concerns efficiently.

I stayed at Chapter Highbury and when arrived my room was so filthy and smelled horrible. The shared kitchen was unusable with flies, piles of dead bugs, cobwebs, greasy appliances, and again, such a bad smell. I had to spend my own time and money cleaning and buying air fresheners just to make my room livable.

Moreover, people entered my room without my knowledge or consent when I was not home and my door was left unlocked multiple times afterwards. Also woke up to cleaning staff locking themselves in my room. Completely unacceptable. Furthermore my access card stopped working twice unexpectedly, and communication about my second room assignment was so delayed that I packed and cleaned everything without even knowing whether I was moving or being inspected.

Most frustrating of all - I have still not received my £250 deposit back or the £65 compensation they offered for the disgusting living conditions after I made a formal complaint. They noted that I requested my deposit on 29/10/25, but I still have not received any money. Since then, they have effectively ghosted me every time. It is very frustrating to see other people receive their deposits after posting on Trustpilot, even though they requested theirs after I did.

I wish I would've have never trusted this company and I can only hope I will get my money back as especially as a student this is alot of money...

I would like to take a moment to share my experience regarding my rent payment process and the outstanding support I received.

Utku, from the Londonist organization, has been incredibly helpful throughout the past few months. He consistently followed up on my case with professionalism, patience, and genuine care. What truly stood out to me was that he never put me under any pressure at any stage of the process. Instead, he ensured everything was handled smoothly and respectfully.

His approach made a significant difference—he made sure that I did not have a stressful or negative experience, which is something I truly appreciate. He was always polite, responsive, and highly professional in every interaction.

I would like to sincerely thank both Utku and the Londonist organization for their excellent support and service. It’s rare to encounter such a high level of professionalism and customer care, and I am very grateful for it.

Kind regards,

Everything was OK. The nature of the procedures one has to go through is a bit weird, but other than that, the experience with the agent was rather pleasant.