MARCHON Global Reviews 58

I don’t always leave reviews, however, on this occasion I wanted to share amazing feedback from me to the Marchon team.

Firstly, I had my first ever issue (Been using couple years now) with a delivery where one of the products was missing from my subs order.

Within the hour, I received a response and follow up with tracking details of the product coming out to me. Thank you Joe. What an outstanding customer service resolution.

Secondly, while I’m reviewing, a shout out to Liam who is always informative around supplements and love seeing the content shared!

Keep the great work up, Team Marchon 🚀
Best regards,
Dan

I had an issue with my order which was entirely my mistake—I missed adding my door number, so the package was returned to Marchon.

I contacted the support team, and they resolved everything within minutes. They arranged a replacement order immediately, with no hassle or questions asked. Despite the error being on my side, they handled the situation with genuine kindness and efficiency.

Really appreciate the excellent customer service, and I’m looking forward to trying the products I ordered.

I've been using Marchon for some time now and can honestly say they have the best products and customer service out of all the supplement brands I have previously used.

I had a subscription that I have been trying to cancel since December, I have emailed, sent a message on instagram & sent a WhatsApp and nobody has helped me cancel which I cannot do through the website as my email address is the incorrect one and it sends me a code so I have been spending £46 for the last 6 months to them and do not need or use the products

Hydration, workout fuel, omega, vitamin D and Multi vits are so good! Big fan of the bundle builders too! Works great! Had an issue with multi vitamins and they dealt with it so quickly and smoothly. Thanks Joe!

Amazing Customer service, got my request sorted within 12 hours, very responsive amazing as always

Great service as always from Marchon and big shout out to Joe for taken his time and replying to emails regarding the products! This really is a great brand with great people recommend them to everyone . Beyond Limits

I’ve been using Marchon for some time now for apparel and supps as well as following their journey for many years. Amazing company, products (in all areas) and staff. I recommend all their products to my clients and will definitely continue to do so!

Great customer service , had a minor issue Joe quickly responded and sorted out for me with zero fuss

I've been using Marchon products for quite some time now and I have nothing but positive things to say, the taste and effectiveness of the products are second to none. What sets them apart is that you can tell they're made by athletes who take consideration into the products from their experience. I've had one issue in over 6 months and Customer Experience (Joe in particular) couldn't be more helpful with resolving the issue and sending a replacement.

Fantastic all round!

Fantastic and easy customer service, quick delivery. Great tasting products. Love the brand !

The products themselves are excellent — reliable, well-designed, and clearly built with the user in mind. Everything works smoothly, and you can tell there’s a strong focus on quality and usability.

What really stands out, though, is the customer support team. Any questions or issues around subscriptions or account management are handled quickly and professionally. The team is responsive, knowledgeable, and genuinely helpful, which makes a big difference in the overall experience.

It’s rare to find both a great product and equally strong support behind it, but this is definitely one of those cases. Highly recommended.

Amazing, the guys are great!! Absolutely love their products without doubt best on market and their customer service is next level!! I had a couple of questions about the different products and Joe was amazing, took the time to breakdown the different options of what will work best for my training program.

10/10 Product. Best on the market and I wouldn’t ever use any other products. 10/10 customer service too! Shout out to Joe Williams as well. Whole team is a credit including OM!

Best supplements I’ve ever tried. I take the workout fuel and performance hydration before training every morning and never feel underfuelled. Always a brilliant customer service from Joe and the team too.

I had an issue where my monthly subscription was “stuck” at the depot. After emailing Marchon about this they informed I needed to wait out the allocated time before they could re-send. As this date passed I had my entire order sent out again. Excellent customer service for something which is out of their control

I ordered some clothing as a gift in the Black Friday sale - one of the items arrived faulty so I contacted customer services to try and arrange a replacement. I’ve emailed twice, 2nd December and 9th December, with no response. I’ve also attempted to contact via the online form and an error appears after submission - so there is no way to contact. The online process charges for postage for exchanges of faulty items which is not acceptable. There is also a charge if deciding to return items and no customer services to support

Marchon (Amsterdam, Netherlands)
I strongly advise against working at this company under any circumstances. During my brief employment of just a few months, I experienced severe and sustained workplace mobbing and bullying that created a profoundly toxic and hostile environment in both the office and warehouse areas.
Management, supervisors, and team leaders were the primary source of the problem. They not only failed to address the bullying but also actively protected the perpetrators. When I repeatedly sought help and reported the harassment, no meaningful action was taken; instead, the situation escalated and retaliation followed.
The atmosphere felt oppressive and prison-like, with constant stress, humiliation, and psychological pressure. The impact on my mental health has been severe—I am now under the care of a psychologist to address the anxiety, depression, and trauma caused by this experience.
This is not an isolated incident but a deeply entrenched cultural issue enabled and tolerated by leadership. For the sake of your well-being and mental health, please avoid employment here at all costs.

I’ve been using the Marchon products for some time now and they have been absolute game changers for me in terms of performance. The quality of the products is exceptional and the service received by the team is first class. I highly recommend.

Be aware!! I cancelled the free trial and had an email from Marchon confirming this. They then kept billing me and getting monthly payments despite the cancellation. I’ve not been able to contact anyone from the company yet and I’ve not had a refund either. Be very careful, not reliable.