I placed order in afternoon for collection, order was ready first thing following morning. Excellent communication. Got to branch to collect, my order was brought to me for loading .in and out in les... Toon meer
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Ordering on line was simple and quick, delivery was as expected and delivery driver friendly and offloaded all the wood quickly and into the location asked for. Overall can't fault them!
I cannot recommend this company enough. I needed some of the timber in my order quickly and they split the delivery and rushed it for me, the customer service rep Laurie was fast and so helpful, and t... Toon meer
Bedrijf heeft geantwoord
Peter, and Anthony can only both be described as exceptional. Both were very considerate, helpful. Nothing was too much trouble when they delivered my order. They carried a very heavy picnic table, an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houthandel
- Bouwmaterialen leverancier
- Brandhoutleverancier
- Hoveniersbenodigdheden winkel
- Multiplexleverancier
- Houtleverancier
Over Mill Timber Direct
Geschreven door het bedrijf
A little history...Mill Timber Direct was established as a sawmill outlet store in 2016 in Croespenmaen near Crumlin in South Wales. In 2023, the store was re-modelled as a Mon Timber branch, to introduce new products and services offered by timber specialists Mon Timber (already well-established in Newport and Cardiff), to the local Crumlin and Valleys area. Our Crumlin branch is still located right next door to a sawmill, so we can supply timber directly from the mill.
Mill Timber Direct is now the online store for Mon Timber and with branches in Cardiff, Crumlin and Newport we can deliver across South Wales, the South West of England and nationally across the U.K.
Open to both trade and the public we supply a range of high quality timber and building materials:
- Fencing timber: featheredge boards, fence panels, fencing accessories etc.
- Wooden garden gates, handmade in Cornwall
- Garden sleepers including reclaimed sleepers and oak sleepers
- Timber decking and decking accessories
- Handcrafted, heavy duty garden furniture
- Sawn timber in a range of sizes for construction, landscaping & DIY projects
- Claddings
- Mouldings, skirtings, architraves
- Graded timber carcassing
- Timber sheet material / timber panels: OSB, plywood, MDF, chipboard
- Hardwoods
- Building accessories: hardware, fixings, hand tools & essentials
Our delivery areas include: Crumlin, Caerphilly, Merthyr Tydfil, Pontypool, Cwmbran, Newport, Cardiff, Bridgend, Port Talbot, Swansea, Brecon, Monmouth, Abergavenny, Chepstow, Swansea, Llanelli, Llandovery, Builth Wells, Hay-on-Wye, Hereford, Ross-on -Wye, Forest of Dean, Gloucester, Cheltenham, Cirencester, Malmesbury, Bristol, Keynsham, Portishead, Weston-Super-Mare, Burnham-on-Sea, and nationally across the U.K.
You can get great timber, building materials and landscaping products delivered right to your door, and you are most welcome to collect your order from our branches in Cardiff (Hadfield Road), Crumlin (Croespenmaen) and Newport (Alexandra Docks).
Contactgegevens
Croespenmaen Estate, Croespenmaen, NP11 3AG, Crumlin, Verenigd Koninkrijk
- 01633 745 125
- support@milltimberdirect.co.uk
- milltimberdirect.co.uk
4,7
Uitstekend
509 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very helpful with my order
Very helpful with my order. I had to change my order due to an error by myself. The members of staff were very helpful and patient with me I would definitely use them again.
8 oktober 2024
Antwoord van Mill Timber Direct
Hello Mr Worgan. Thank you for sharing your experience and I'm glad the Crulin branch were able to make everything work for you. Kind regards, Mill Timber Direct
Pressure treated and straight
Nice reasonably priced timber, delivered to my door cannot fault service ordered on line delivered a couple of days later.
5 oktober 2024
Antwoord van Mill Timber Direct
Hello Mr Heimers. Everything you need from a succesful online order then, It sounds like the Cardiff branch looked after you well. All the best, Mill Timber Direct
Just needed a delivery advisory date
Just needed a delivery advisory date. When I enquired by email one was forth coming asap and delivery occured on the advised date by a helpful driver.
I know my order wasn't the biggest and so delivery may have to be rearranged from the advised date but that would be understandable. Otherwise excellent service.
4 oktober 2024
Antwoord van Mill Timber Direct
Hello Mr Kenworthy-Neale. The timescales regarding delivery are on the main page of the website and are currently 3-7 working days. Your order was made on Friday 4th October and you asked for an update on Monday 7th October and of course we gave an update being that the delivery was planned for Wednesday 9th October. We do always need to check stock levels at the retail braches as well as plan your delivery with our transport teams so occasionally orders made on a Friday may be confirmed by Monday of next week. I'm glad all other parts of the order met your expectations. All the best, Mill Timber Direct
I placed an order almost 2 weeks ago…
I placed an order almost 2 weeks ago and have heard nothing despite sensing a request for an update on delivery to.your Crumlin depot.
2 oktober 2024
Antwoord van Mill Timber Direct
Hello Mr Osborne, nice talking to you earlier and I'm glad we cleared up the confusion. Your click and collect is ready to go from the Crumlin branch. All the best, Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Pucella. Thank you very much for your 5 star review, much appreciated. We hope you consider using us again in the future. Mill Timber Direct
I was greeted by friendly staff and my…
I was greeted by friendly staff and my order was getting sorted while I was there..very good service
4 september 2024
Antwoord van Mill Timber Direct
Hello Darren. Thank you for sharing your click and collect experience at the Cardiff branch, we've heard lots of great praise for the team lately so I'm glad they are making a good impression. Kind regards, Mill Timber Direct
Very efficient service.
15 september 2024
Antwoord van Mill Timber Direct
Hello Mr Maggs. Thank you very much for sharing your positive experience, all the best, Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Mr McCarthy. Everything you need from an online Timber company then! Thank you for reviewing our service, see you soon! Mill Timber Direct
Delivered as advised.
13 september 2024
Antwoord van Mill Timber Direct
Hello Mr Dewsnap. Thank you for the 5 star review, well done to the Crumlin branch for a smooth delivery. All the best, Mill Timber Direct
Antwoord van Mill Timber Direct
Hello there and thank you very much for praising the service. Kind regards, Mill Timber Direct
Really good service and delivery guys…
Really good service and delivery guys placed timber exactly where I needed it
8 september 2024
Antwoord van Mill Timber Direct
Hello Mr Blannin. We really appreciate your review and for calling out the delivery driver specifically, you were served by the Crumlin branch so we will pass on your compliments, hope to see you again soon. Mill Timber Direct
Goods ordered online shown as in stock…
Goods ordered online shown as in stock at Newport . Did not hear anything after a week so rang Newport to be told delivery was to be from Cardiff. Rang Cardiff to be told items were not in stock and waiting for delivery.
You need to keep customers informed as to progress of orders when there is a delay.
4 september 2024
Antwoord van Mill Timber Direct
Hello Mr Morgan. Thank you for posting your review and please accept my apologies for the delay and the missing communication, I will be contacting you directly with an update today. Kind regards, Mill Timber Direct
The driver was a star
The driver was a star. He was friendly and knowledgeable and helped me carry it all in. Brilliant service
29 augustus 2024
Antwoord van Mill Timber Direct
Hello Sarah. What a fantastic review, extremely nice of you to call out the driver specifically! I see you were served by the Newport branch so we will be sure to pass your feedback on to the driver for you. See you again soon. Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Mr Dobbin. Sounds like everything went to plan, we do apprectiate you taking the time to leave us a review. Kind regards, Mill Timber Direct
Excellent quality timber at a great…
Excellent quality timber at a great price, delivered promptly and exactly as described. The delivery driver was friendly and professional, making the whole process smooth and hassle-free. I’m very satisfied with the service and wouldn’t hesitate to use them again. Highly recommended!
29 augustus 2024
Antwoord van Mill Timber Direct
Hello there Mr Smith. It sounds like you had a fabulous experience from start to finish! That is a wonderful, specific review that allows us to praise the hard-working driver for his efforts! All the best and we look forward to serving you again in the near future. Mill Timber Direct
Great prices ,friendly and helpful…
Great prices ,friendly and helpful staff and wood of good quality,will be using mill timber in the near future again.
22 augustus 2024
Antwoord van Mill Timber Direct
Hello Mr May. Very kind of you to leave such a positive review! You took advantage of the click and collect facility at our Cardiff branch, they're a nice bunch aren't they! I'm sure they will be just as good on the next one. Kind regards, Mill Timber Direct
overall decent quality wood
A bit expensive, but overall decent quality wood, free delivery due to cost being over a certain amount, not much else to say really.
2 augustus 2024
Antwoord van Mill Timber Direct
Hello Mr Owen. Thank you for your reviews for both the service and the products specifically, they are always fed back to the appropriate branch and will help us improve our offerings. Kind regards, Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Mr Hoare. It sounds like everything went well so thank you very much for your kind words and the 5 star review. Kind regards, Mill Timber Direct
Fantastic service read on .....
What can I say I ordered the wrong type of timber ( indoor timber for an outside job) spoke to the driver and said it was totally my mistake but I needed outdoor timber. No problem driver took the timber back, croespenmaen phoned and said they didn't have the timber in stock but would collect it and drop it the day after. Guess what? Just after 9 the driver turned up with the right timber. I was so impressed, these guys are fantastic and trust me the service and prices are fenominal why go anywhere else
16 augustus 2024
Antwoord van Mill Timber Direct
Hello Mr Hancock. These things happen but it looks like the Crumlin branch has pulled out some great customer service and saved the day! Thank you for the specifics so that we can praise the team for their hard work. All the best, Mill Timber Direct
Excellent
Excellent product, excellent service, excellent prices. What more could I want.
27 juli 2024
Antwoord van Mill Timber Direct
Hello Mr Salter. Thank you for the fabulous comments! I'm pleased that the Cardiff branch is treating you well! All the best and hope to see you again. Mill Timber Direct
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