I placed order in afternoon for collection, order was ready first thing following morning. Excellent communication. Got to branch to collect, my order was brought to me for loading .in and out in les... Toon meer
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Lees wat reviewers zeggen
Ordering on line was simple and quick, delivery was as expected and delivery driver friendly and offloaded all the wood quickly and into the location asked for. Overall can't fault them!
I cannot recommend this company enough. I needed some of the timber in my order quickly and they split the delivery and rushed it for me, the customer service rep Laurie was fast and so helpful, and t... Toon meer
Bedrijf heeft geantwoord
Peter, and Anthony can only both be described as exceptional. Both were very considerate, helpful. Nothing was too much trouble when they delivered my order. They carried a very heavy picnic table, an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houthandel
- Bouwmaterialen leverancier
- Brandhoutleverancier
- Hoveniersbenodigdheden winkel
- Multiplexleverancier
- Houtleverancier
Over Mill Timber Direct
Geschreven door het bedrijf
A little history...Mill Timber Direct was established as a sawmill outlet store in 2016 in Croespenmaen near Crumlin in South Wales. In 2023, the store was re-modelled as a Mon Timber branch, to introduce new products and services offered by timber specialists Mon Timber (already well-established in Newport and Cardiff), to the local Crumlin and Valleys area. Our Crumlin branch is still located right next door to a sawmill, so we can supply timber directly from the mill.
Mill Timber Direct is now the online store for Mon Timber and with branches in Cardiff, Crumlin and Newport we can deliver across South Wales, the South West of England and nationally across the U.K.
Open to both trade and the public we supply a range of high quality timber and building materials:
- Fencing timber: featheredge boards, fence panels, fencing accessories etc.
- Wooden garden gates, handmade in Cornwall
- Garden sleepers including reclaimed sleepers and oak sleepers
- Timber decking and decking accessories
- Handcrafted, heavy duty garden furniture
- Sawn timber in a range of sizes for construction, landscaping & DIY projects
- Claddings
- Mouldings, skirtings, architraves
- Graded timber carcassing
- Timber sheet material / timber panels: OSB, plywood, MDF, chipboard
- Hardwoods
- Building accessories: hardware, fixings, hand tools & essentials
Our delivery areas include: Crumlin, Caerphilly, Merthyr Tydfil, Pontypool, Cwmbran, Newport, Cardiff, Bridgend, Port Talbot, Swansea, Brecon, Monmouth, Abergavenny, Chepstow, Swansea, Llanelli, Llandovery, Builth Wells, Hay-on-Wye, Hereford, Ross-on -Wye, Forest of Dean, Gloucester, Cheltenham, Cirencester, Malmesbury, Bristol, Keynsham, Portishead, Weston-Super-Mare, Burnham-on-Sea, and nationally across the U.K.
You can get great timber, building materials and landscaping products delivered right to your door, and you are most welcome to collect your order from our branches in Cardiff (Hadfield Road), Crumlin (Croespenmaen) and Newport (Alexandra Docks).
Contactgegevens
Croespenmaen Estate, Croespenmaen, NP11 3AG, Crumlin, Verenigd Koninkrijk
- 01633 745 125
- support@milltimberdirect.co.uk
- milltimberdirect.co.uk
4,7
Uitstekend
509 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered 3 side gates of the same…
I ordered 3 side gates of the same kind. One of the three they delivered was different to what I had ordered.
17 februari 2025
Antwoord van Mill Timber Direct
Hi Samuel. We do apologise for any issues with your order. We have checked with the delivering branch and they were not aware of any problems with the gates. Please contact Mon Timber Cardiff on 029 2022 8222 should you wish to discuss this further. Apologies for any inconvenience this may have caused. Regards Mill Timber Direct
Great product
Great product, arrived on time with a friendly and helpful driver. Thank you!
7 maart 2025
Antwoord van Mill Timber Direct
Hi Helen. Glad you were happy with your order and customer service provided. Thank you and take care. Mill Timber Direct
Prompt delivery and good products
1 maart 2025
Antwoord van Mill Timber Direct
Thank you for taking the time to leave your review; you were served by our Mon Timber Crumlin branch and I'll pass on your great feedback. Mill Timber Direct
Antwoord van Mill Timber Direct
Hi Martin, thank you for your kind review which I'll pass on to our Mon Timber Crumlin branch who fulfilled your order. Mill Timber Direct.
Waited 30 hours to collect
Waited 30 hours to collect, got told to come and pick up but order was not there, ordered grey dry stone dust, got orange soaked washed out dust, full of water. No good but paid and left never to return. Messed about...
6 februari 2025
Antwoord van Mill Timber Direct
Hi Mike. We are truly sorry for the issues with your order. Waiting 30 hours only to find the product was not what you were expecting must have been really frustrating. Unfortunately all of our aggregates are kept outside so the moisture level in the product would have been weather dependant.
We’re looking into what went wrong to prevent it from happening again. I apologise for the inconvenience and hope you’ll reconsider us in the future. If there’s anything we can do to resolve this, please let us know. Mill Timber Direct
Antwoord van Mill Timber Direct
Hi Tracey. Glad you were happy with your order and customer service provided. Thank you and take care. Mill Timber Direct
Terrible delivery circa two weeks…
Terrible delivery circa two weeks late,but excellent sup[port from staff and delivery driver.Very good quality product
12 januari 2025
Antwoord van Mill Timber Direct
Hi Geoffrey. Thank you for leaving a review. We do apologise for the delay in delivering your order, and we hope to see you soon. All the best Mill Timber Direct
Product I requested was readily…
Product I requested was readily available and the staff were very helpful
23 januari 2025
Antwoord van Mill Timber Direct
Hi Paul. Glad you were happy with your order and customer service provided. Thank you and take care. Mill Timber Direct
Antwoord van Mill Timber Direct
Thank you for your kind words Wendy. It is always a pleasure to receive comments like this. Hope to see you soon. Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Lyn. Thank you for taking the time to leave us a review. Kind Regards Mill Timber Direct
Good products and helpful delivery staff
Good products, delivered when they said and delivery driver very helpful
21 januari 2025
Antwoord van Mill Timber Direct
Hello Clyde. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Delivered on time and very good prices.
16 januari 2025
Antwoord van Mill Timber Direct
Hello John. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Alan. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Good service and really helpful team
5 januari 2025
Antwoord van Mill Timber Direct
Hello Matthew. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Excellent and friendly service
3 januari 2025
Antwoord van Mill Timber Direct
Hello Menna. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Speedy delivery friendly helpful driver
11 december 2024
Antwoord van Mill Timber Direct
Hello Gerald. Thank you for taking the time to leave us a 5 star review. All the best, Mill Timber Direct
Excellent service
Needed a delivery of treated timber just before Christmas, service was outstanding delivered on their last working day, polite delivery driver, very reasonable cost of timber in todays market, and good quality
18 december 2024
Antwoord van Mill Timber Direct
Hello Mr Wright. Thank you for the 5 star review! I see that you were served by the Newport branch, they have a great team don't they, I'm pleased they managed to complete your delivery on time and I will pass on the positive feedback. Kind regards, Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Mrs Wightman. Thank you for choosing the collection service from our Cardiff branch, the team are nice there as well. Thank you for the great review and see you on the next one. Mill Timber Direct
Eventually I received my fence panel
Eventually I received my fence panel, apparently it was the first one was broken in transit. Delivery Driver was good. Thank you.
25 november 2024
Antwoord van Mill Timber Direct
Hello Mrs Harris. Yes I recall the sitution and yes this did cause a delay in getting you a quality item. Considering the circumstances we are always appreciative of a review. Mill Timber Direct
Cannot fault order from start and…
Cannot fault order from start and delivery excellent service.
12 december 2024
Antwoord van Mill Timber Direct
Hello Mr Anderson. We appreciate you taking the time to leave us those kind comments. Hopefully we will see you on the next order soon. Mill Timber Direct
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