I placed order in afternoon for collection, order was ready first thing following morning. Excellent communication. Got to branch to collect, my order was brought to me for loading .in and out in les... Toon meer
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Ordering on line was simple and quick, delivery was as expected and delivery driver friendly and offloaded all the wood quickly and into the location asked for. Overall can't fault them!
I cannot recommend this company enough. I needed some of the timber in my order quickly and they split the delivery and rushed it for me, the customer service rep Laurie was fast and so helpful, and t... Toon meer
Bedrijf heeft geantwoord
Peter, and Anthony can only both be described as exceptional. Both were very considerate, helpful. Nothing was too much trouble when they delivered my order. They carried a very heavy picnic table, an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houthandel
- Bouwmaterialen leverancier
- Brandhoutleverancier
- Hoveniersbenodigdheden winkel
- Multiplexleverancier
- Houtleverancier
Over Mill Timber Direct
Geschreven door het bedrijf
A little history...Mill Timber Direct was established as a sawmill outlet store in 2016 in Croespenmaen near Crumlin in South Wales. In 2023, the store was re-modelled as a Mon Timber branch, to introduce new products and services offered by timber specialists Mon Timber (already well-established in Newport and Cardiff), to the local Crumlin and Valleys area. Our Crumlin branch is still located right next door to a sawmill, so we can supply timber directly from the mill.
Mill Timber Direct is now the online store for Mon Timber and with branches in Cardiff, Crumlin and Newport we can deliver across South Wales, the South West of England and nationally across the U.K.
Open to both trade and the public we supply a range of high quality timber and building materials:
- Fencing timber: featheredge boards, fence panels, fencing accessories etc.
- Wooden garden gates, handmade in Cornwall
- Garden sleepers including reclaimed sleepers and oak sleepers
- Timber decking and decking accessories
- Handcrafted, heavy duty garden furniture
- Sawn timber in a range of sizes for construction, landscaping & DIY projects
- Claddings
- Mouldings, skirtings, architraves
- Graded timber carcassing
- Timber sheet material / timber panels: OSB, plywood, MDF, chipboard
- Hardwoods
- Building accessories: hardware, fixings, hand tools & essentials
Our delivery areas include: Crumlin, Caerphilly, Merthyr Tydfil, Pontypool, Cwmbran, Newport, Cardiff, Bridgend, Port Talbot, Swansea, Brecon, Monmouth, Abergavenny, Chepstow, Swansea, Llanelli, Llandovery, Builth Wells, Hay-on-Wye, Hereford, Ross-on -Wye, Forest of Dean, Gloucester, Cheltenham, Cirencester, Malmesbury, Bristol, Keynsham, Portishead, Weston-Super-Mare, Burnham-on-Sea, and nationally across the U.K.
You can get great timber, building materials and landscaping products delivered right to your door, and you are most welcome to collect your order from our branches in Cardiff (Hadfield Road), Crumlin (Croespenmaen) and Newport (Alexandra Docks).
Contactgegevens
Croespenmaen Estate, Croespenmaen, NP11 3AG, Crumlin, Verenigd Koninkrijk
- 01633 745 125
- support@milltimberdirect.co.uk
- milltimberdirect.co.uk
4,7
Uitstekend
509 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Excellent customer service
Excellent customer service. Both from the call centre to local branch (Duchy Cornwall) and the delivery driver who unloaded and stacked very neatly in our carport rather the drive a lot of material on his own.
11 december 2024
Antwoord van Mill Timber Direct
Hello there and thank you for the 5 star review. Nice to have feedback for both the office and the driver especially with the placement of your items. All feedback is passed on to the delivering branch so thank you for your comments. All the best Mill Timber Direct
They were so easy to order from &…
They were so easy to order from & collect. I will definitely use them again
8 december 2024
Antwoord van Mill Timber Direct
Hello Louise. Thank you for the review and for using our collection service. You used our Newport branch for your collection so I'm pleased that you were happy. Kind regards, Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Beth. Thank you very much for the 5 star review! You were served by the Crumlin branch so your feedback and score will be shared with the team. Kind regards, Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Mr Hill. Thank you for sharing your good experience with us. All the best, and hope to see you on the next order. Mill Timber Direct
Oak Sleepers
Great quality product at a great price. Needed six of these for a garden project. Three were delivered and the remainder the following week. Could have let me know the position but didn't cause any grief. Website made ordering very easy. Many thanks.
25 november 2024
Antwoord van Mill Timber Direct
Hi Ceri, thank you for the 4 star review, I apologise that the team didn't communicate the split order with you, they usually would. I'm glad it didn't cause any delays with your project and that the experience as a whole was positive. Mill Timber Direct
Delivered on time and I was kept…
Delivered on time and I was kept updated on delivery time .
24 november 2024
Antwoord van Mill Timber Direct
Hello Mrs Jones, Thank you very much for sharing your thoughts on the Cardiff team, we always appreciate a 5 star review. All the best, Mill Timber Direct
Wood is very good quality
Wood is very good quality. Company went out if their way to get product to us after a small issue with supply.
18 november 2024
Antwoord van Mill Timber Direct
Hello Mrs Davies, thank you for the 5 star review. Looks like our Duchy branch in Cornwall looked after you! Kind regards, Mill Timber Direct
Got exactly what I wanted in a timely…
Got exactly what I wanted in a timely manner and the product was better than I expected.
9 november 2024
Antwoord van Mill Timber Direct
Hello Mr Whitehead. Thank you for ordering our Unseasoned Waney edge timber, it's a lovely product isn't it, I'm glad it exceeded your expectations. All the best, Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Constantin. Thank you very much for taking the time to leave our Duchy branch a review. I'm pleased that they have taken good care of you. Kind regards, Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Kel. You were served by the Newport branch and I'm glad they met your expectations! All the best, Mill Timber Direct
Helpful and knowledgeable.
Friendly staff, helpful and knowledgeable. Easy access to load our wood and gravel into our car. Great prices and good straight timber.
6 november 2024
Antwoord van Mill Timber Direct
Hello Simeon. Our team in the Crumlin branch continue to impress, many of the team have been in the industry for a long time and have lots of experience to share. All the best, Mill Timber Direct
Ordered Online
Ordered online, really quick with delivery, very pleased with purchase, quality timber.
17 oktober 2024
Antwoord van Mill Timber Direct
Hello Harriet. Thank you very much for your positive comments, we appreciate your 5 star review and hope to deliver to you again soon. Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Jayne. Thank you for the lovely reply, we really aprpeciate it! Hope to see you back on the website soon. Mill Timber Direct
Dried Firewood Logs
Bought my first batch of netted firewood logs last week, as a test to see how they went. Slightly cheaper than my usual supplier, and more local-ish. Wood is cut to perfect length, and burns for a long time. Gives off a high amount of heat.
20 oktober 2024
Antwoord van Mill Timber Direct
Hello Mr Owen. It seems like the firewood exceeded your expectations then? Thats what we like to hear! We have plenty of stock and with the winter coming we'll be ready for your next order. Kind regards, Mill Timber Direct.
Another order placed
Another order placed, great service and price once again, many thanks
29 oktober 2024
Review zonder uitnodiging
Antwoord van Mill Timber Direct
Hello Mark. Nice to see you again, and we always appreciate you taking the time to share your thoughts. These are passed on to the team and a nice way to let the guys know they're appreciated. Kind regards, Mill Timber Direct
Made mistake with order and didn't…
Made mistake with order and didn't realise for 2 days. Was resolved with no hassle brilliant service. Thank you.
14 oktober 2024
Antwoord van Mill Timber Direct
Hello Mr Bonds. These things happen, we still appreciate the review. Kind regards, Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Mr Wilson. Thank you for taking the time to share your thoughts on the service provided by our Duchy branch, we often exceed the service levels stated on the web. All the best, Mill Timber Direct
impeccable service 👌 👏
Customer service was impeccable that rang to let me know that my delivery was going to be a day late due to them having a late delivery of stock which I didn't mind as I was in no rush 🙂🙃.but it was delivered on time when they said it would be Happy Customer around 😀
21 september 2024
Antwoord van Mill Timber Direct
Hello Mr Morris. Please accept our apologies for the replanned delivery. Communication is the most important thing when these things happen and I'm glad the branch kept in touch and you still gave the 5 star review! Thank you and take care. Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Mr Clothier. Thank you for using our click and collect service from the Cardiff branch, glad you had a great experience. Mill Timber Direct
Antwoord van Mill Timber Direct
Hello Mr Fisher. Thank you for mentioning the driver specifically, we always pass on your positive comments. Thank you very much, Mill Timber Direct
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