Mick was my primary contact and he did a fantastic job keeping me updated on things such as taking care of paperwork via phone and text and answering my questions. I am really happy as I was able to s... Toon meer
Bedrijf heeft geantwoord
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Good morning Rategenius! I will have to say Wow, this is an incredible company… Joshua Briseno and his team worked very hard and quickly to make this loan happen. Joshua went above and beyond, very p... Toon meer
Bedrijf heeft geantwoord
Logan was great at walking me through everything, made it easy considering I am not very good with online things.
I live in SC which is a notary state. This means, you need to have many of your loan documents signed, notarized and returned to the lender. The team that handled my refinance were really on top of th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Headquartered in Austin, Texas, rateGenius has been driven to help people save money for 20 years. With a massive lender network of over 150 financial institutions in all 50 states, rateGenius helps find people better auto loan rates through refinancing.
Contactgegevens
9300 United Drive, Suite 180, 78758, Austin, Verenigde Staten
- 866-728-3436 Ext: 411
- service@rategenius.com
- rategenius.com
4,8
Uitstekend
4K reviews
Heeft nog niet op negatieve reviews gereageerd
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Personalized and efficient
The process was easy and personalized. They assign you a point person which is super helpful. My loan process was managed by Christine Santisteban. She was very helpful and responsive. We were able to do most of our communication through text. Highly recommend!
17 november 2022
Review zonder uitnodiging
Antwoord van Rategenius
Our team is delighted to hear that you felt Christine Santisteban was able to assist you in achieving all of your refinancing goals, in addition to providing you with excellent service. Thank you for choosing to refinance with us!
Awesome prompt service with very…
Awesome prompt service with very competitive rates.
2 november 2022
Review zonder uitnodiging
Antwoord van Rategenius
Thank you so much for your feedback! We are very pleased to hear that we were able to provide you with such a quick and wonderful customer experience! Thank you for choosing RateGenius for your auto financing needs. We hope you will choose us again in the future.
Great experience, using you guys again…
The employee I had helping me Brad Frizzle was amazing on helping me through the process. Made it quick, easy and almost effortless.
3 november 2022
Review zonder uitnodiging
Antwoord van Rategenius
We love to hear that Brad Frizzle provided you with outstanding service. Thank you for choosing to refinance with RateGenius!
Vince and Filishia were great to work…
Vince and Filishia were great to work with. They helped me save almost $200/month. There was a snag with docusign but otherwise it went well!
7 november 2022
Review zonder uitnodiging
Antwoord van Rategenius
Hi Leona! Our team is delighted to hear that you felt Vince and Filishia was able to assist you in achieving all your refinancing goals, in addition to providing you with excellent service. Thank you for choosing to refinance with us
Not a bad experience done on phone and…
Not a bad experience done on phone and online. Not at all bad
6 oktober 2022
Review zonder uitnodiging
Antwoord van Rategenius
Hi AJ! Thank you for taking the time to write and share this review. Our team is happy to know that you were satisfied and that we were able to be a part of your refinance. Thank you for choosing to work with us!
This was an amazing service
This was an amazing service. I knew there had to be a way to lower my payments, but in the end I not only lowered my payments with a lower rate but also lowered my term!
24 oktober 2022
Review zonder uitnodiging
Antwoord van Rategenius
Hello! Thank you for being so willing to recommend our services. Our team works diligently to provide an excellent experience for all of our customers. We would love to hear from you again in the future with any other potential refinancing needs!
NOT what it seemed
While the rategenius reps were great, the overall experience was not what it seemed. I chose to use rategenius for my recent auto refinance so I could do it online. However, in reality very little of it was actually completed online - not only were the rates and details all quoted over the phone, but the application itself had to be done all via mail. It was a pain to have to go back and forth to UPS to have to get this done. If I thought anything would need to be done in person, I would've just gone to my local credit union directly! Beware, they are not what they seem.
28 oktober 2022
Review zonder uitnodiging
Antwoord van Rategenius
Hi Alex! Thank you for reaching out. Please feel free to give us a call at 877-298-8576 so that we can answer your questions. Thank you for working with us!
The rates were explained to me
The rates were explained to me. Very fast and efficient service. Tim did a good job.
3 november 2022
Review zonder uitnodiging
Antwoord van Rategenius
Hello Cheryl! We love to hear that Tim provided you with outstanding service. Thank you for choosing to refinance with RateGenius!
Very misleading ads
Very misleading. I received ad in mail directed to me personally that they could reduce my APR two points on the car I purchased, but after completing their forms they told me they couldn't reduce my loan rate as advertised. I wasted two hours giving them my info. Very untrustworthy advertising. My credit rating is as good as it gets, they just can't deliver their info they purport in their ads. Don't waste your time.
3 november 2022
Review zonder uitnodiging
Antwoord van Rategenius
We appreciate you sharing your feedback. Unfortunately, the pre approval rates are based on very limited information and our network of lenders look at everything more in depth when providing the approval. Please feel free to give us a call at 877-298-8576 if you would like a little more insight to the process, as we want to be sure that all of our customers are satisfied. Thank you for choosing Rategenius!
Skyler and everyone on the team was…
Skyler and everyone on the team was amazing i truly appreciate everything and the help
1 november 2022
Review zonder uitnodiging
Antwoord van Rategenius
Hi Valeria! Our team is delighted to hear that you felt Skyler was able to assist you in achieving all your refinancing goals, in addition to providing you with excellent service. Thank you for choosing to refinance with us!
Avery was my agent and gave amazing…
Avery was my agent and gave amazing customer support....easy and a generally good experience.
28 oktober 2022
Review zonder uitnodiging
Antwoord van Rategenius
Hi Miles! We are delighted to hear that Avery played a large role in making your experience so successful. Thank you for refinancing with us!
I contacted RateGenius again to refinance auto loan
I contacted RateGenius again to refinance my auto loan with a different bank. The agent processed all my documents, initiated a credit check, and then went silent for almost two weeks. After I called a support line, I found out there was no way I could refinance the same Car a second time with RateGenius which the agent failed to explain and check before even starting the process. As a result, I have another hard pull on my credit history and will have to do that again to refinance my loan with another company. This is terrible customer service!
UPDATE:
RateGenius replied to this review and asked me to call back and resolve the issue. But the funny thing is that every call on this phone number goes directly to voice mail and they never call back!
UPDATE 2:
Apparently, it was a rate RateGenius policy where they do not refinance the same vehicle multiple times. Be aware of this quirk. But on the positive side, I did talk to them again and they helped me out with a different company that provides the same services.
29 oktober 2022
Review zonder uitnodiging
Antwoord van Rategenius
Hello, thank you for providing this feedback. We here at RateGenius strive to provide the best customer experience possible. We are very disappointed to hear that we were unable to meet that goal for you at this time. We are very concerned to hear about your experience and would like to speak with you regarding it. If you would, please give us a call at your earliest convenience at 512-302-6411, and we would be very happy to address these concerns!
Agent will abandon you the second he…
Agent will abandon you the second he has every information he needs. i have been trying to get in touch with mine for ages but guess Mr. Aaron Brown got his commision and no longer needs me
20 oktober 2022
Review zonder uitnodiging
Antwoord van Rategenius
Thank you for providing this feedback. The entire RateGenius team would like to apologize that you felt the communication was not up to par throughout the process. We are very concerned to hear about your experience and would like to speak with you regarding it. If you would, please give us a call at your earliest convenience at 877-298-8576 and we would be very happy to address these concerns!
I read all the great reviews so I tried…
I read all the great reviews so I tried rategenius for myself and was a great easy experience! I definitely recommend them .
13 oktober 2022
Review zonder uitnodiging
Antwoord van Rategenius
Thank you for being so willing to recommend our services. Our team works diligently to provide an excellent experience for all of our customers. We would love to hear from you again in the future with any other potential refinancing needs!
They made everything so simple!
They made everything so simple and easy. And it all was taken care of quickly.
14 oktober 2022
Review zonder uitnodiging
Antwoord van Rategenius
Thank you so much for your feedback! We are very pleased to hear that we were able to provide you with such a quick and wonderful customer experience! Thank you for choosing RateGenius for your auto financing needs. We hope you will choose us again in the future.
Awesome Experience
I was skeptical at first to apply for a refinance on my auto loan because I have been rejected so many times. I was pleasantly surprised that I was approved and with a great rate and a much lower payment. The process was easy and Adrian my direct representative was always available and answered every question I had. I would definitely recommend.
13 oktober 2022
Review zonder uitnodiging
Antwoord van Rategenius
Our team is delighted to hear that you felt Adrian was able to assist you in achieving all of your refinancing goals in addition to providing you with excellent service. Thank you for choosing to refinance with us!
Ann was wonderful to work with
Ann was wonderful to work with! I originally went on a whim to see if I could obtain a lower rate since my interest seemed high for my vehicle. I was able to obtain a lower rate and the customer service she gave was superb!!
21 oktober 2022
Review zonder uitnodiging
Antwoord van Rategenius
Our team is delighted to hear that you felt Ann was able to assist you in achieving all of your refinancing goals in addition to providing you with excellent service. Thank you for choosing to refinance with us!
Ann with Rate Genius reached out to me…
Ann with Rate Genius reached out to me right away and found a lower interest rate than I was originally pre approved for. My document situation was messy because I had just moved and had differing addresses on documents. Ann was patient and understanding with me. Thank you so much!
24 oktober 2022
Review zonder uitnodiging
Antwoord van Rategenius
Our team is delighted to hear that you felt Ann was able to assist you in achieving all of your refinancing goals in addition to providing you with excellent service. Thank you for choosing to refinance with us!
Rate Genius definitely helped me a lot!
Rate Genius definitely helped me a lot refinancing. It was super easy, and the representative Ann, was very friendly, professional, and super helpful. I highly recommend. 10/10.
23 oktober 2022
Review zonder uitnodiging
Antwoord van Rategenius
We are delighted to hear that Ann played a large role in making your experience so successful. Thank you for refinancing with us!
Great experience working with this…
Great experience working with this company to refinance our car loan. I highly recommend!
24 oktober 2022
Review zonder uitnodiging
Antwoord van Rategenius
Thank you for being so willing to recommend our services. Our team works diligently to provide an excellent experience for all of our customers. We would love to hear from you again in the future with any other potential refinancing needs!
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