Ross + Liddell Reviews 963

Ross +Liddell is into property letting services and providing the good service.

Nicole was very helpful fully listened to my enquiries

Ross and Liddell helps the clients really well. If I need to get something sorted, they're just one phone call away, and help out as much as they can.

Of course, some of the things are a bit time constrained due to having to work together with landlords and everything, but other than that it's been great so far.

Apart from the slow response (sometimes only), Ross and Liddell on Byres road has been great.

Perfect, I got the rental house in a quite short time after contacting, and the following service was good as well.

Good team, our questions and requirements are responded quickly. Lovely people to chat with too!

39minutes on the phone to discuss an issue with service.
Terrible customer service and unfair late fees applied onto late fees without a reasonable explanation.

I’ve been with them for about three and a half years now, and the team’s always been brilliant — friendly, quick to reply, and easy to deal with. They look after our building so well and make everything straightforward. Highly recommend!

Rhiannon responded very promptly and efficiently to my query.

Finally got an invoicing issue resolved. Invoices need to be made clearer when estimated figures which have been previously paid are billed again. Confusing. Rhiannon managed to get things sorted.

Very frustrating trying to do everything over LiveChat with all the to-ing and fro-ing!

Silvana was very helpful, understood the issues raised completely bringing it to a satisfactory conclusion.

We have been paying for our storage unit on time and in full, yet for almost 7 months, our unit has remained damaged after storm winds. Despite repeated attempts (5–7 times since July) to contact Ross & Liddell for a resolution, we have received no meaningful response—only “we are busy” messages or no reply at all.

It is extremely disappointing that payments are taken reliably while urgent repair issues are ignored. Communication is non-existent, and there seems to be no accountability for customer service.

I hope R&L improves their response and resolution processes for future customers.

After Storm Eowyn hit the UK on the 24 January 2025 this resulted in an adjoining fence at our development in Bridge of Weir with an ajacent local business coming down. Myself and other owners contacted Ross & Liddell to advise. Well no surprise we are still waiting over 9 months later and the said fence is still down. My last contact with Ross & Liddell on the 18 September 2025 their response was they have contacted the contractors for an update and they have advised they will be sending someone out to complete the job this week! As of today the 7th November 2025 the fence is still down and no works have been carried out. We pay a yearly management fee to Ross & Liddell to manage our property development but it does beg the question what they do for our money.

Leah was quick to reply and resolve the issue. Great customer service. Thankyou

I am a first time property owner and haven’t had to manage factors fees etc before. I was unsure of billing times, costs etc, and Rhiannon couldn’t have been MORE helpful! She answered all of my questions, didn’t make me feel silly for asking the same questions just to get clarity. Genuinely made it so easy and gave me all the necessary information to feel confident in setting up my payments and all details about the account!

Excellent chat support!

Rhiannon was very quick to respond to my messages, and the responses themselves were very concise and easy to follow. No unnecessary fluff that one may usually get when in a Customer Support chat, straight to the point, very efficient, but also personable. Very happy!

Rhiannon was able to resolve my complaint for me. Despite previous colleague having not dealt with my issue.

Cameron was very helpful in getting me the information I needed

Leah is very helpful!

Gail Davidson is a joy to deal with. She is always positive and empathetic.
She grasps all the issues so quickly and brings great knowledge and understanding to issues raised by residents.
She has initiated innovative ways of working which have improved communications with our factor, Ross & Liddell.
I think she works very hard and is totally focused on progress.
She responds to any issues raised quickly and effectively.

Prompt response by Rhiannon to my query and have been advised it will be looked into.