Ive just taken a 4 bike rack to Nepal and punished it on some of the most unimaginable terrain on the back of a Scorpio. Passed the test with flying colours and ill be getting a few more now for my... Toon meer
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I purchased to fit 5 MTB's, works a treat, our 12-year-old son tells me best on the market. Turns out easiest to leave on our Toyota Prado with spare mounted at back, which means as highlighted by a r... Toon meer
Bedrijf heeft geantwoord
After destroying my kids bikes on a recent road trip holiday using a cheap rack and having to replace the bikes I decided to find a better way to transport our bikes to avoid this happening again. Aft... Toon meer
This is our second Shingleback - fantastic product. Very prompt delivery and easy to assemble. I have a small Subaru and was concerned I wouldn't be able to easily access the hatch - no problem at all... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Shingleback Off Road
Geschreven door het bedrijf
Australia's #1 Vertical Bike Rack
About Shingleback
Shingleback is the pioneer and leader of vertical bike racks in Australia and has been at the forefront of innovative engineering for vertical bike racks. With our proven design and professional engineering certification, our vertical bike racks will transport your bicycles and equipment safely and securely, backed by 10 year Guarantee.
Our Mission
Our product inspiration comes from our own family adventures – we need products that are practical, well-engineered, easy to use, are reliable and have a dual purpose. To achieve this we design, develop and test all of our products ourselves. If it’s quality you’re after, Shingleback Off Road offers the highest quality craftsmanship with the service to match.
Vertical Bike Racks All Racks & Accessories Bike Shuttle Trailers View Blog
Contactgegevens
1 Outlaw Court, 3747, Beechworth, Australië
- 0494 127 516
- contact@shinglebackoffroad.com.au
- shinglebackoffroad.com.au
4,8
Uitstekend
575 reviews
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Antwoord van Shingleback Off Road
Thank you Erin! So fantastic to receive your feedback. Regards, Kimberley
Antwoord van Shingleback Off Road
Hi Paul, that is great to hear thank you! Cheers, Kimberley
Antwoord van Shingleback Off Road
Spot on Tristan thank you! Many hours of design and real world testing are involved and the end result is brilliant. We are really pleased to receive your feedback. Cheers, Kimberley
Top service and delivery.
The order process was very quick and easy. The products were delivered in a short period of time and well packaged. Very happy with the service and the product. Would highly recommend.
6 maart 2024
Antwoord van Shingleback Off Road
Hi Steve, that is great to hear! Thanks for sharing your experience for others. Regards, Kimberley
Antwoord van Shingleback Off Road
Great to hear Costa, thanks for sharing your experience. Cheers, Kimberley
Fantastic after sales support A+++
4 maart 2024
Antwoord van Shingleback Off Road
Really appreciate your feedback Seb! Thank you so much. Cheers, Kimberley
Great service - thank you.
Great product support and information that meant I got the right product for my needs.
4 maart 2024
Antwoord van Shingleback Off Road
So great to receive your feedback Tony - thank you! Cheers, Kimberley
Great customer service
The order was delivered pretty quickly after purchase. We were missing 2 pieces from the hardware bag, but the parts were sent to us immediately and an explanation given for why they were missing.
24 februari 2024
Antwoord van Shingleback Off Road
Thanks for sharing your experience James & for working with us to resolve it quickly! Regards, Kimberley
Good
Order was able to be tracked which was great. Came 3 days later than estimated, went somewhere 4 hours from Sydney first, waited 3 days, then back to Sydney, then to me.
Building instructions were pretty good, but some good tips in the youtube video which weren't in the instruction manual, but the youtube video skipped past some things not in the instructions. It was clunky to do both. Great product and design though. Some parts which were different in my product assembly kit looked very similar, I accidentally used the wrong part early in the build and had to go back a bit which was annoying and preventable by a bit more detail in the instructions.
25 februari 2024
Antwoord van Shingleback Off Road
Thanks for the feedback - we are currently working on improving our instructions & appreciate your tips! Unfortunately the freight delays are out of our control but I am glad to hear that you were able to track your order. Happy Easter to you. Regards, Kimberley
LITE 5 bike rack and dolly
I bought the LITE 5 bike rack and the new dolly. Easy to assemble, very sturdy, bikes definitely do not touch each other and the whole thing is no wider than the car. Having the dolly is great - easy to shift the bikes as one unit if I need more space for the motorbike. Not yet convinced about the tilting feature and I dislike the hassle of the anti-rattle clamp as I am used to bike racks that just fit the hitch and don’t rattle, but I love the fact I can get all 5 bikes on the back without too much effort and not having to balance precariously on the side step while getting one of the bikes onto the roof of the car. Delivery from Shingleback was prompt (but, not Shingleback’s fault, the delivery company delivered to the neighbour, causing a couple of hours of worry).
23 februari 2024
Antwoord van Shingleback Off Road
Goodness! I'm glad to hear your neighbour let you know and you got your order safely. I will pass on the feedback to our freight provider. I am very please to hear everything else is great. The tilt feature is brilliant, just like a dropper on the bike - once you get the hang of it you can't live without it :) Cheers, Kimberley
Antwoord van Shingleback Off Road
Hi Mark, that is great to hear thank you! Happy Easter to you. Regards, Kimberley
Excellent service from Shingleback
Excellent service from Shingleback. Although I purchased my bike rack a long time ago, the team went out of their way to make sure a new part I had ordered arrived on time.
18 februari 2024
Antwoord van Shingleback Off Road
Hi Matt, thank you, we were glad to be able to help out and we're glad the part made it in time. Cheers, Kimberley
Antwoord van Shingleback Off Road
Thank you! 100% Australian designed, made and built.
Fast & easy
Fast & easy. Website was great, found exactly what I was looking for, and more & delivery was time was good, alliwing for Australia Post
9 februari 2024
Antwoord van Shingleback Off Road
Great to receive your feedback thanks Wayne! Cheers, Kimberley
Very quick response to the order being…
Very quick response to the order being processed and sent out for delivery
1 februari 2024
Antwoord van Shingleback Off Road
Hi Stephen, thanks for sharing your feedback, really great to hear. Regards, Kimberley
Antwoord van Shingleback Off Road
Thank you Duncan! I really appreciate you taking the time to let us know. Cheers, Kimberley
Easy to order online
Easy to order online. Great website.
Quickly dispatched and received.
31 januari 2024
Antwoord van Shingleback Off Road
Thanks for taking the time to share your experience Stephen. Cheers, Kimberley
Antwoord van Shingleback Off Road
Great to hear thanks David! Cheers, Kimberley
Antwoord van Shingleback Off Road
Thanks James! Hope you get out to some great trails this weekend. Cheers, Kimberley
Old school customer service.
Online support and assistance in product selection to suit vehicle was a pleasant surprise. This is a great piece of equipment with great people behind it.
18 januari 2024
Antwoord van Shingleback Off Road
Thanks Dave! Really appreciate your feedback and we are stoked to hear you had such a positive experience. Cheers, Kimberley
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