Ive just taken a 4 bike rack to Nepal and punished it on some of the most unimaginable terrain on the back of a Scorpio. Passed the test with flying colours and ill be getting a few more now for my... Toon meer
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I purchased to fit 5 MTB's, works a treat, our 12-year-old son tells me best on the market. Turns out easiest to leave on our Toyota Prado with spare mounted at back, which means as highlighted by a r... Toon meer
Bedrijf heeft geantwoord
After destroying my kids bikes on a recent road trip holiday using a cheap rack and having to replace the bikes I decided to find a better way to transport our bikes to avoid this happening again. Aft... Toon meer
This is our second Shingleback - fantastic product. Very prompt delivery and easy to assemble. I have a small Subaru and was concerned I wouldn't be able to easily access the hatch - no problem at all... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Shingleback Off Road
Geschreven door het bedrijf
Australia's #1 Vertical Bike Rack
About Shingleback
Shingleback is the pioneer and leader of vertical bike racks in Australia and has been at the forefront of innovative engineering for vertical bike racks. With our proven design and professional engineering certification, our vertical bike racks will transport your bicycles and equipment safely and securely, backed by 10 year Guarantee.
Our Mission
Our product inspiration comes from our own family adventures – we need products that are practical, well-engineered, easy to use, are reliable and have a dual purpose. To achieve this we design, develop and test all of our products ourselves. If it’s quality you’re after, Shingleback Off Road offers the highest quality craftsmanship with the service to match.
Vertical Bike Racks All Racks & Accessories Bike Shuttle Trailers View Blog
Contactgegevens
1 Outlaw Court, 3747, Beechworth, Australië
- 0494 127 516
- contact@shinglebackoffroad.com.au
- shinglebackoffroad.com.au
4,8
Uitstekend
575 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Prompt friendly and responsive
9 januari 2024
Antwoord van Shingleback Off Road
Hi Reuben, thank you! Cheers, Kimberley
Awesome product and company!
From the initial contact right thought the purchase process, both Kimberly and Andrew gave fabulous advice going above and beyond to ensure we purchased the right product for our needs.
Awesome product and company :-)
19 oktober 2023
Antwoord van Shingleback Off Road
Hi Cameron, thank you so much for taking the time to share your feedback. It is very important to us to help customers get the right products so it's always great to hear comments like yours. Regards, Kimberley
Great customer service
Great customer service, answered all my enquiries and I bought a shingle back lite 5 bike setup. It is such a game changer for loading and offloading, great for shuttling.
11 januari 2024
Antwoord van Shingleback Off Road
That's really great to hear thanks Mark!
Easy to assemble
Easy to assemble, fits perfectly to the car, and carry’s five bikes with ease. Works well every time!
2 januari 2024
Antwoord van Shingleback Off Road
That's great feedback Matthew thank you! Works well every time - love it! Cheers, Kimberley
Fast postage & easy setup has made it a…
Fast postage & easy setup has made it a great process.
30 december 2023
Antwoord van Shingleback Off Road
That is really great to hear Brianna. Thanks for sharing your experience. Cheers, Kimberley
Great quality product
Great quality product,
I got the lite 3 bike, bike rack and putting it together was so easy, this bike is made so well, great work shingleback
6 januari 2024
Antwoord van Shingleback Off Road
Thanks John! Glad to hear that you love the LITE as much as we do. Cheers, Kimberley
The delivery was reasonably fast but…
The delivery was reasonably fast but missing parts delayed installation at my side by 2 weeks.
5 januari 2024
Antwoord van Shingleback Off Road
Hi Goon Joon Kim, I am sorry to hear that you have been disappointed on this occasion. We dispatched your order in 3 days, unfortunately given the time of year the freight company took longer than usual. The missing bolts were unfortunate and we are sorry that happened. We did explain in our communications that we were working remotely at the time and this, along with public holiday closures caused the delay. I am glad to hear you now have the parts that were sent Express. Regards, Kimberley
Excellent communication and customer…
Excellent communication and customer service. Option to pick up direct from factory was a great help!
21 december 2023
Antwoord van Shingleback Off Road
Hi Bree, thank you so much! Cheers, Kimberley
got a response
got a response, very quickly. had a couple of options also with what i needed.
20 december 2023
Antwoord van Shingleback Off Road
Hi Matthew, thanks for taking the time to share your feedback. Great to hear! Cheers, Kimberley
Quick Turn Around
Quick Turn Around.
Good Communication.
Issue from Shipping - Sorted straight away. Happy Customer 😁
14 december 2023
Antwoord van Shingleback Off Road
Hey Dave!
Good to hear from you, especially with a great review!
Thanks for taking the time to write up a review for us. We're happy that we were able to sort you out fast and get you out riding more easily!
Ute Canopy Rack
Ute Canopy Rack
Really Happy with the rack, bikes are well positioned and above number plate and light.
Great concept for sturdy off road mount
18 december 2023
Antwoord van Shingleback Off Road
Hey Adrian,
Thanks for taking the time to leave your review!
So happy to hear the canopy rack is working well for you. Would love to see some pics!
Happy riding,
Chris
Antwoord van Shingleback Off Road
Thank you for taking the time to write this review, Therese!
I am so happy to hear that you found our service amazing!
Thanks for buying Aussie Made :D
- Chris
Lite 2B90
Pros: I find the rack quick and easy to put my mtb on. Also find it pretty straight forward to put the rack on the back of my car and to put on my floor stand.
Cos: I wish I got the swinging arm as can not open the back door on my Honda CRV to much. Also found the instructions to assemble vague.
16 december 2023
Antwoord van Shingleback Off Road
Thank you for taking the time to write this review, Martin!
Happy to hear that you found everything straight forward.
It's not too late to grab that swing arm :D They are currently in stock and ready to ship.
There have been some minor upgrades over the months to the racks, and we are aware of some issues this caused in the current version of the instructions. We are working hard to make these easier to follow very soon!
Thank you for shopping Aussie Made - Chris
Great quick service
6 december 2023
Antwoord van Shingleback Off Road
Thank you for taking the time to write this review, Kane! I am happy to hear you were please with our great service!
Kindly, Chris
Antwoord van Shingleback Off Road
Hi Luke, I've just followed this up. You didn't complete your order and no payment was received, therefore the product couldn't be sent.
Unfortunately as your review is the first time we have heard from you about your order, we haven't been able to assist you. I'll give you a call today to discuss. Regards, Kimberley
UPDATE: Thank you for working with us to help get this sorted Luke. I am glad we were able to get the order placed and get your new rack on its way!
We actually had no contact with…
We actually had no contact with Shingleback I had to ring them and ask what was going on with our order
3 december 2023
Antwoord van Shingleback Off Road
Hi Carol, I'm sorry to hear you had that experience. I have just reviewed your order and see it was sent and received within 4 days of order in early December. We send small items via Australia Post and elect for updates to be emailed directly from Australia Post. I am sorry this experience wasn't the best for you. Regards, Kimberley
Good product, fast service
Good product, well made. Stops rattle in genuine 200 series hitch. Fast efficient service.
9 december 2023
Antwoord van Shingleback Off Road
Hi Allan, thank you so much for the feedback. Really pleased to hear that you're pleased with your purchase. Regards, Kimberley
Amazing customer service!
We love supporting local businesses, and to have our product personally delivered in time for our holidays was amazing!
5 december 2023
Antwoord van Shingleback Off Road
Hey Aaron, thank you so much for taking the time to leave your review.
I am so pleased to hear you are happy with our service, and very happy to hear that that you were able to take the rack on your holidays!
I trust it served you well 💪
Kindly,
Chris
Quality product. Love it.
Quality product. Ordered online and delivery was made within 3 days....in the lead up to Christmas. Have used multiple time over the holiday period and love my Shingleback Lite.
24 november 2023
Antwoord van Shingleback Off Road
This is so great to hear Peter thank you! The team were incredible and worked hard to try and get everyone's order on the way to them before the Christmas shutdown. I will be sure to share your feedback with everyone. Cheers, Kimberley
Great product easy to assemble
Great product easy to assemble
One thing it needs is a longer piece of steel that goes into the towball connection point so the rack sits a little bit further out from the back of your car
Otherwise fantastic piece of kit
23 november 2023
Antwoord van Shingleback Off Road
Hi Gerard, thanks for sharing your feedback & we're glad to hear that you're loving your rack. There are a few offset holes on the tow bar tube that might help you, or we do have a wide range of different tow bar tubes that can work with different vehicles which might also suit your needs a little better. Cheers, Kimberley
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