Evolution Power Tools Reviews 219

Very helpful staff. I have always had good service over the years. Although this time I received the collection E-mail on Friday, but I had already picked up the item on Wednesday.

I was sent the wrong saw, trying to replace it for the right saw is becoming impossible, there now not responding to my emails , left in the dark .

I had got myself in a real mess trying to remove a mitre saw blade (which had given me a number of years great service). I contacted customer service and was surprised by the rapid response. Michelle was most helpful and sent me detailed instructions to get me out of the pickle I had got myself in. After that I removed the old blade easily and can now fit a new all purpose blade. Great service for a great product.

I wish all Customer Service operated like this. I received a reply to my query within 2 business hours and unlike most Companies, Michelle read all of my email not just the first para and ignoring the rest. This is unfortunately how most Customer Services operate nowadays. I sent a second request for more information and same high level of service again. Brilliant. I ordered my product straightway and its on its way same day for delivery tomorrow Order ETP96256

I have recently replaced my Evolution Table Saw with a newer, upgraded version. I did lots of online research before purchasing the new saw, but soon realised that the new Evolution saw was the only option, based on price, specifications and reputation.

The saw arrived yesterday, and it is simply brilliant. I went for the R255TBL+ which has many improved features over my older saw. I had to contact customer service due to an issue that occurred in transit, and the 2 staff I dealt with were exemplary. Both professional, but also understanding.

I have several Evolution tools in my workshop. All have provided excellent service. They have been faultless, and I will continue to buy them, and recommend the range to friends.

I acidentally purchsed the incorrect saw, a 110V track saw was delivered and it obviously didnt work at home. I contacted them and within a week the correct saw is on its way to me. There was no fee implemented by them and they responded to my emails very quickly everytime. DHL didnt show to collect the incorrect saw on the first day but that is not the fault of the company and they chased them up for me straight away resulting in this quick turn around. Havent used the product yet but if its anything like the service I cant wait.

*****RANT*****
PLEASE READ
ZERO STAR

What a shocking company

Ordered brand new Evolution R255TBL+
This machine is dangerous shoots lightning bolts out of motor when pressing the red stop button to turn off saw.
If you have punched the same model please check before you have a FIRE…
Reported major fault to Evolution, Evolution arranged pick up with time set 8am-6pm, and guess what no pick up 10 hrs. wasted and with no pay!
After a few emails Sham-lution said “We will arrange second pick up again 8am-6pm”
And half way through pick up day I checked “you still calling” …”yes “was reply
But yet again like a seagull with a full stomach of digested rotten fish I was S… on from a great height NO SHOW NO PAY for the f in second day

In the small print if I miss said pick up I will have to pay for return?

Good Saw S… costumer service (Ebay Evolution) Order number:27-12103-78891

Excellent customer service from this Company. I had a problem with a mitre saw that I bought from them. They sorted this immediately and sent me a replacement saw. Cannot fault them for their products and their timely responses to my queries. Would definitely buy from them again.

Just purchased this tool and after a straight forward assembly I found that I could not lock off the spindle arbor to unscrew the nut to assemble the blade on. After contacting customer services they did not have a clue and I had to wait for the technical team to make contact I dfound that the arbor lock mechanism was missing from production. I have lost a days work because of this. Not happy

This was my first purchase from Evolution Tools, and I have to say I’m extremely impressed. As a professional carpenter and joiner, I’ve been considering investing in a track saw for a while. I looked at several other brands, but most were far too expensive. Evolution offers unbeatable value without sacrificing quality.

The saw itself is excellent—well-built, precise, and reliable. I did run into a minor issue, but it was entirely my fault for not reading the instructions properly. When I reached out to customer service, I was blown away by how helpful they were. Michelle Pickering responded promptly and provided clear, informative advice that solved my problem right away.

For the price, the Evolution track saw is unmatched, and the support team makes the whole experience even better. Highly recommend!

Awful! Never buy Evolution tools again. I bought a table saw. The removable plate in the saw bed surrounding the blade is at a lower height to the bed of the saw. This means as the end of the wood being cut gets closer to the blade it drops into the void and gets a lot of kick back and vibration. According to customer services it's designed for long lengths only! But has only a short distance of bed after the blade. Then they try to sell you a zero tolerance plate for just under £30.00. ALL IN ALL! POOR PRODUCT AND POOR CUSTOMER SERVICE. NEVER AGAIN AND THE SAW IS GOING BACK TO THE SHOP. How did this get to market in the first place. Why not fit a flush plate from build? So it's safe to use with short pieces?

Refused to deliver to my area when I tried to check out even though it states 2 business days to my postcode. Will take my business elsewhere! Not impressed.

I wouldnt rate the customer service at this company. I rang to order a spare part and spoke to Michelle who was unfriendly and unhelpful. I was directed to their website, surely she could have helped me with this whilst I was on the telephone but she was unwilling to do so.

Happy to take your money but not honour what was paid for . Act like mechanics leaving you high and dry . Avoid at all costs !!!!!

Firstly let me clarify that I have always used Evolution tools and found them to be good value although lacking some of the features that their competitors enjoy.
I ordered a 110v circular saw kit, it arrived relatively quickly but it was a 230v variant.
I contacted Evolution and unfortunately found that the customer service was as lacking as the features on their products.
The guide rails were also poorly finished with the sacrificial edges already peeling off.
They offered to exchange the tool as a gesture of goodwill which I found unacceptable as it was their error not mine. They collected the saw and then informed me that the 110v tool was out of stock until July, I then informed them about the guide rails and asked them to collect them and cancel the order in total.

Their responses were curt and direct sadly lacking any hint of an apology.

I will not buy any evolution products in the future and will buy from their competitors who have learnt how to treat their customers.

Un peu déçu du SAV. J'ai commandé une scie à onglet pour 350euros neuve. La machine est arrivée dans un carton déjà bien abimé, je l'ai signalé au service client et au transporteur. J'ai alors ouvert le colis et j'ai été surpris de voir des impacts sur pas mal de composants qui ne sont pas du au transport, comme si la machine a déjà été utilisée. J'ai alors contacté le service client qui m'a répondu qu'elle était bien neuve et que ce n'était pas possible. J'ai donc décidé de la montée. Heureusement elle fonctionne bien mais je me retrouve avec une machine non neuve qui a déjà servi (qui doit surement être une reconditionnée). J'aurais aimé avoir un petit geste du service client.

Je déconseille fortement cette scie à onglet si vous voulez couper avec précision, SAV non professionnel! Après 1 seul utilisation pour couper de l'acier avec la lame prévue à cet effet, on remarque que la coupe n'est pas droite du tout. Cela pourrait s'expliquer par un défaut de la machine, car la vis qui tient la lame ne tourne pas rond (est excentré.). En coupant également une simple bande de mélaminé, on voit bien qu'il y a un problème sur la coupe. Ayant contacté immédiatement le SAV, ils m'ont demandé de renvoyer la machine en précisant qu'ils me la remplaceraient par une neuve. Après plus d'un mois d'attente, on m'a renvoyé la machine défectueuse en me disant qu'ils avaient amélioré le phénomène, mais au final rien n'a été fait et ils ne m'ont pas remplacé l'appareil défectueux comme convenu. Malgré mes diverses relances téléphoniques et par mail, plus aucun retour de leur part. Je déconseille cette marque au vu du suivi derrière !

Sometimes ordering spares for tools can be unbelievably difficult, to the point sometimes where a company doesn't even bother replying to your contact!
Not so with Evolution, the reply to my initial email was speedy, friendly and professional, my contact (Michele) even emailed me the same day to say the replacement part would be posted out that day.
Oh, if only all companies were like Evolution.
I will certainly be looking to them when other tools come up for replacement.
Best regards.

I ordered a replacement part for my mitre saw. It was despatched via Yodel. Three consecutive days I was advised of a 2 hour delivery slot - non of which materialised. After contacting yodel via a chat line with no satisfactory result I rang Evolution customer service for help. After a brief conversation I was advised that they would sort the problem with the carrier and a replacement would be sent the next day (Saturday) by an alternative courier service. I received the tracking information very soon after. Well done Lauren and the customer service team.

I recently purchased the Evolution R255SMSDB, hoping for a reliable cutting solution for my DIY projects. Unfortunately, my experience with this product has been nothing short of frustrating and disappointing.

After just five cuts into 30x30x2mm mild steel box section, the blade became dull and rendered the saw virtually useless. I expected better durability, especially considering the price point of this tool. However, what truly exacerbated the issue was the lack of support from Evolution Power Tools.

When I reached out to customer service seeking assistance to exchange the blade, I was shocked to learn that the blades are not guaranteed and are not covered under any form of warranty. This lack of coverage for such a fundamental component of the tool is unacceptable and reflects poorly on the company's commitment to customer satisfaction.

Despite my attempts to explain the premature failure of the blade, I was met with indifference and refusal to help further. This experience has left me deeply dissatisfied and hesitant to trust Evolution Power Tools in the future.

In summary, the Evolution R255SMSDB fell far short of my expectations in terms of both performance and customer support. I cannot recommend this product to others, as it simply does not deliver on its promises of quality and reliability.

Pros:

Initial cutting performance was satisfactory.

Cons:

Blade dulled after very minimal use.
Lack of support and assistance from customer service.