The first Viva 20 wine cooler I received was damaged in transit and I reported this to customer services. They supplied a replacement which is superb. It is quiet, chills very quickly and actually ex... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered 4 mini silent fridges for our Guesthouse. The order was shipped and delivered quickly. The fridges themselves are nice, however they are fan cooled fridges, so the word silent is doing a lot... Toon meer
Bedrijf heeft geantwoord
An excellent, well -priced mini freezer that is perfect for our needs. The freezer arrived promptly, well packaged, but unfortunately had a small dent in one of the top corners.....that couldn't have... Toon meer
Bedrijf heeft geantwoord
Great Product and Quick Service. Ordered, confirmation of order and then quick response for the delivery drivers, and only took 6 days from start to finish. The product itself is perfect for what I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺
Contactgegevens
Unit 2, 28 Firth Road, EH54 5DJ, Livingston, Verenigd Koninkrijk
- 01506 440 557
- sales@subcold.com
- subcold.com
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bought two fridges and a freezer off…
Bought two fridges and a freezer off the website and would highly recommend. One of the fridges was missing a foot and the other the bracket was faulty and I was sent a replacement for both straight away. Customer service is brilliant!
26 maart 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Lauren,
Thank you so much for your kind words and for choosing Subcold for multiple purchases – it really means a lot to us. We’re delighted to hear that you’d recommend us and that you’re happy with your fridges and freezer ❄️
We’re sorry again for the initial issues with the foot and bracket, but it’s great to know our team was able to get replacements out to you promptly. Providing efficient and helpful customer service is something we take pride in, so your feedback is truly appreciated.
Best Wishes,
Subcold Team
Quality product from Subcold.
Qualified for next day delivery. Arrived early and set up was easy. Pretty much plug and play. Beers were cold by the evening. It is very quiet when at temperature but it does buzz quite loud when chilling. Overall a great product.
26 maart 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Sam,
Thank you for your great feedback – we’re really pleased to hear you’re happy with your Subcold unit and that it was so easy to get up and running. There’s nothing better than having perfectly chilled beers ready by the evening! 🍻❄️
It’s also great to know you found it quiet once it reached temperature. As you’ve noticed, a slightly louder buzz during the cooling cycle can happen as the compressor works to bring everything down to the ideal temperature, but we appreciate you highlighting this as part of your experience.
Thanks again for choosing Subcold and for sharing your thoughts – it’s much appreciated.
Best Wishes,
Subcold Team
Have made several orders with Subcold
Have made several orders with Subcold, first class service and top delivery even to us in Northern Ireland!
Keep up the great work!
17 maart 2026
Antwoord van Subcold
Dear Jason,
Thank you for your continued support – it really means a lot to us that you’ve chosen Subcold for several orders!
We’re delighted to hear you’ve consistently received first-class service and that delivery has been smooth, even to Northern Ireland. That’s something we work hard to maintain, so your feedback is greatly appreciated.
Thanks again for your kind words and encouragement – we’ll certainly keep up the great work!
Best Wishes,
Subcold Team
AVOID THEIR MINI FRIDGES AT ALL COST!
AVOID THEIR MINI FRIDGES AT ALL COST!
Having purchased one of their mini fridges in August 2024, it lasted around ten months before just stopping cooling at all. I received a replacement which then lasted another eight months before failing again with exactly the same reason. When I raised this with the company they explained that they would not cover as I was only covered under guarantee from the original purchase date. When I said there was clearly an issue with the product itself and wished to complain they would not provide an escalation route at all and I was very bluntly told that they would not consider my complaint any further as not under warranty! Appalling service and clearly an issue with this particular product which they are clearly just ignoring. DO NOT BUY!
24 maart 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Sunil
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it must be to have repeated issues with your fridge.
To clarify, the warranty runs from the original purchase date and does not extend with any replacement unit. We appreciate your concerns and are sorry you felt unable to escalate your complaint with us.
Best Wishes,
Subcold Team
Delivery arrived two days early
Delivery arrived two days early. Excellent product. Just the right size. Lovely and cold on coldest setting.
20 maart 2026
Antwoord van Subcold
Dear Carl,
Thank you for your lovely feedback! We’re so pleased to hear your fridge arrived early and that it’s the perfect size for your needs. Even better to know it’s keeping everything nicely chilled on the coldest setting ❄️
We really appreciate you taking the time to share your experience.
Best Wishes,
Subcold Team
I cannot write a review because…
I cannot write a review because delivery of item bought is still to be made.
24 maart 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Nic,
We’re sorry to see a 1-star rating, especially as your order is not yet delivered!
Please contact our support team with your order ID or delivery postcode so we can check this for you. Email sales@subcold.com and we will look into it for you immediately.
We hope we can assist you further so you can update your review to a positive experience!
Best Wishes,
Subcold Team
Antwoord van Subcold
Dear Customer,
Thank you for your feedback! We’re delighted to hear you were pleased with the delivery service.
Best Wishes,
Subcold Team
Fridge arrived damaged
Fridge arrived damaged, contacted customer service to be told that's not a dent or damage, even though there is clearly a dent and a crease in the fridge, got told that's how they are manufactured basically as thats from the the foam expanding and variations in the panel happen.
Not happy in the slightest with the response or attitude from them, not what I expected a brand new item to arrive like, would have expected if second hand or even refurbished.
20 maart 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Mr DIPZ,
As previously explained, the light crease you’ve mentioned can occur during the foaming process in manufacturing and is not considered damage. We appreciate this may not meet your expectations, and we did offer a £10 goodwill gesture to help resolve this, however we’ve not yet received a response.
Regards,
Subcold Team
Quick delivery, quality product
The fridge was delivered really quickly after ordering. I did worry that it might have been damaged as the box was a bit damaged when it arrived, but inside it was well wrapped and undamaged. The fridge looks amazing and appears to be operating well too
19 maart 2026
Antwoord van Subcold
Dear Kevin,
Thank you for your kind review! We’re really pleased to hear your fridge arrived quickly and in perfect condition despite the outer packaging. It’s great to know you’re happy with how it looks and that it’s running well too ❄️
Best Wishes,
Subcold Team
Quick delivery
19 maart 2026
Antwoord van Subcold
Dear Richard,
Thank you for your 5-star review!
We’re really pleased to hear you were happy with the quick delivery.
Best Wishes,
Subcold Team
Boys cave fridge
I bought this fridge for my sons new bedroom. It's a great size and looks really stylish. Delivery was quick and item was extremely easy to order. Overall very happy 😊
11 maart 2026
Antwoord van Subcold
Dear Claire,
Thank you for your lovely review! We’re so pleased to hear the fridge is a great fit for your son’s room and that you’re happy with the style and size. It’s also great to know ordering was easy and delivery was quick 😊
Best Wishes,
Subcold Team
Wrong colour received.
FINAL UPDATE!
My new beautiful pink and white mini fridge came this morning - less than 24 hours after speaking with Subcold.
I’m thrilled. It’s beautiful, it’s quiet, all is harmonious 😍
Thank you Subcold for getting this sorted out. I’m just sorry it was such a palaver. I really appreciate you coming through for me though.
UPDATE 2:
I’m updating this review and scoring again because less than an hour after leaving my first update (below) a very nice person from Subcold actually rang me to try and sort out my issues and to apologise for the lack of reply to my initial emails about this.
I appreciate this very much. We discussed the fate of my earlier emails, confirming I’d used the right routes. She will be looking into their processes to make sure this doesn’t happen again for anyone.
She also offered a replacement mini-fridge in the right colour, which I gratefully accepted, so peace and harmony may once again reign over the sick room 😌.
I fully accepted that this has been a series of unfortunate mistakes - this is real life and they happen. By reaching out to me personally Subcold have shown that they’re not just a drop shipping front, but are a UK company with the will to do right by their customers. I would shop with them again. Thanks Subcold.
===============================
Ordered a pink and white mini fridge to suit room decor. Received a black fridge. Not at all happy, but unfortunately my health is too bad to subject myself to the inevitable argument with them about this and the hassle of having to return it, if they eventually agreed to this. Also, delivery date on website when ordering bore no relation to actual delivery date. Very inconvenient after husband took day off to receive it.
==================================
UPDATE: I have now reached out to Subcold FOUR times through different channels and have had NO REPLY.
Just for context - I know this sounds petty “ooh my mini fridge came in the wrong colour!” But I’m disabled and mostly bed bound. I spend most of my life in this room. I’ve deliberately decorated it in positive colours that lift my spirits. And now I have a black blob of despair in my peripheral vision.
18 maart 2026
Antwoord van Subcold
Dear Julie,
Thank you for your feedback, and we’re very sorry to hear about your experience.
Receiving the wrong colour is understandably frustrating, especially when you chose it to match your room, and we apologise for this error. We’re also sorry for the inconvenience caused by the delivery timing not matching expectations.
This is certainly not the standard we aim to provide. If you’re open to it, please do contact our support team so we can look into this and work towards a suitable resolution for you.
sales@subcold.com
Best Wishes,
Subcold Team
Very helpful when we made a mistake
Our original order via Amazon was delivered on time etc but, due to our bad measuring, was the wrong size.
I got in touch with Subcold and quickly realised that they were about an hour away from us
They assisted us in ordering the correct size and were happy for me to exchange in person. Once there the staff were friendly and very helpful, lifting the fridges out and back into the car for me and arranging the refund of the first order.
10 maart 2026
Antwoord van Subcold
Dear Mrs Burns,
Thank you for your lovely review! We’re so pleased we could help resolve the sizing issue and that you found the team friendly and helpful throughout. It’s great to hear the exchange process went smoothly and that everything was sorted for you.
Best Wishes,
Subcold Team
Antwoord van Subcold
Dear Laura,
Thank you for your great review! We’re really pleased to hear you’re happy with the value, quick delivery, and that the fridge is both stylish and quiet ❄️
Best Wishes,
Subcold Team
Antwoord van Subcold
Dear Holly,
Thank you for your feedback! We’re really pleased to hear you were happy with the delivery and that the fridge arrived well protected.
Best Wishes,
Subcold Team
My small fridge fits perfectly in a…
My small fridge fits perfectly in a corner of my granny annex is the right size for all my needs. Lovely quite and efficient. Great choice on the website, well packed and fast delivery. More than happy to recommend.
21 maart 2026
Review zonder uitnodiging
Antwoord van Subcold
Dear Hazel,
Thank you for your wonderful review! We’re so pleased to hear the fridge fits perfectly in your space and meets all your needs. It’s great to know you’re happy with how quiet and efficient it is, as well as the quick delivery and packaging ❄️
We really appreciate your recommendation.
Best Wishes,
Subcold Team
Poorly packaged
Great products, very happy with them but poorly packaged in a large box far too big for the items with no padding to protect the items sliding around. The result was that the items, that are gifts, now have damaged boxes. A simple fix but one that should be made for future customers.
17 maart 2026
Antwoord van Subcold
Dear Victoria,
Thank you for your feedback, Victoria. We’re really pleased to hear you’re happy with the products themselves, but we’re sorry to learn that the packaging did not meet expectations.
We understand how disappointing it must be for gift items to arrive with damaged boxes, and we appreciate you highlighting this. Your comments will be taken on board as we continue to improve our packaging processes.
Best Wishes,
Subcold Team
A great product the subcold 50 ltr.
A great product the subcold 50 ltr.
Allows control of the temperature well.
So good we bought a second one.
10 november 2025
Antwoord van Subcold
Dear Frank,
Thank you for your fantastic review! We’re delighted to hear you’re enjoying the Subcold 50L and that the temperature control is working so well for you. Even better to know it impressed you enough to purchase a second one ❄️
Best Wishes,
Subcold Team
Fast delivery
Fast delivery, informed of progress all the way until it arrived on the doorstep.
So glad I went for the larger 40ltr size, gives me an extra shelf compared to the mini freezer.
Frozen pizzas fit on the shelves no problem.
10 maart 2026
Antwoord van Subcold
Dear Customer,
Thank you for your great 5* review! We’re really pleased to hear you were kept informed throughout delivery and that it arrived quickly.
It’s brilliant to know the size is working well for you and that the extra space is coming in handy – especially for those frozen pizzas ❄️
Best Wishes,
Subcold Team
Arrived on time and is working well.
5 maart 2026
Antwoord van Subcold
Dear Customer,
Thank you for your 5* review! We’re pleased to hear your fridge arrived on time and is working well ❄️
Best Wishes,
Subcold Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.