The American Store Reviews 86

Very quick delivery on my order and reasonable priced for us imported sweets.

Fast efficient service and product at the right price 👍 Will definitely use this company again.

Quick delivery which was handy

Good prices and fast delivery.

Great products and 48hr delivery. What’s not to love

Delicious bars bought twice and definitely will buy many more times!

Lovely way to get some treats from back home! The prices are resonable for imports, and they have a nice variety. I order from them quite regularly.

An item was missing from my order. I allowed time for it to arrived but as the website showed it was out of stock, I emailed to request a refund i sent a further email and never received any response. Currently going through my bank for rhe refund.

Items arrived quickly and with good best before date. Great experience and will order from them again.

This product is excellent.
The service is great. Fast delivery and well packaged.

Great product, great service.

Even though there are some negative reviews for this company, I decided to take a chance by ordering from them.

I placed my order on the 29th of December 2025, and today is the 4th of January 2026.

The tracking for my parcel shows that it was sent to the completely wrong parcel centre, not once but three times. Each time the tracking for Royal Mail says “your item was sent to the wrong PFW (Parcelforce Worldwide) centre and that it’s been redirected”, each time ending back at the same incorrect centre.

I’ve attempted to contact the company on their support email address on three different occasions as it suggests to do on their website, and they’ve completely ignored every single one of my emails.


EDIT-

It wouldn’t be fair if I didn’t update my review. The goods finally arrived today (Tuesday 6th of January) and they’re all great products and of good quality. The packaging could have done with some foam peanuts or air bags or really any padding to protect the goods.

The company did finally reply to my emails, but it took far too long to hear back from them. I would have given 5 stars had this been better, however when I did hear back, the member of staff was polite and to the point.

Top value, top service, top company. Even gave a free gift!!

Fantastic price and very quick delivery.

This place is fraud, the drinks expires in few days, missing items, and they lie & say they refunded you and you have to remind them.

Edit - I have upgraded to a 3 star review as I they refunded the two damaged cans and wanted pictures to take up with the warehouse team around the quality of the packaging, hopefully future parcels will be dispatched better

Looked at the reviews on TripAdvisor to consider whether to purchase from this company as never heard of them before. Decided to take a punt and order 12 x Dr Pepper Vanilla Float. Cans all come separate rather than a box (no.big deal), price for 12 cans of import drink was high but acceptable and postage and delivery with Royal Mail was quick.

So the big issue was the 12 cans looked to have literally been thrown into the box and subsequently 2 damaged, thankfully did not burst but no good for the stocking filler gift for my son.

A few pence worth of bubble wrap and 2 minutes of care would have meant an undamaged package was delivered and would have secured them lots of repeat custom as my son loves the American sodas that are not easily available on Amazon. Sadly I will try and find other more professional suppliers in future

I am a clean freak. American but living in the UK. I am very adaptable but sometimes there is no local product that will do what I need . Then I am grateful for the American Store that can get me a product that I know..Nothing gets out stains right then, on the spot like Tide- to- Go pens.