There been times when The Conran Shop, let us down about 12 years ago when a table was shipped the South of France and the granite top did not fit. It took months to resolve. However they have improv... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Helpful response to my query which related to an existing Conran sofa. Sue provided valuable information which helped my task. She responded speedily & included useful links. I'm impressed
Bedrijf heeft geantwoord
After relocating to Tokyo a few years ago, I purchased a substantial amount of furniture and homeware from The Conran Shop. Some of these pieces later made the journey back with me to England. One p... Toon meer
Bedrijf heeft geantwoord
I have to agree with Catherine Bates, previous reviewer. Last year November 2022 both your Chelsea and Marylebone stores were packed with funky items and gadgets. I bought a Twemco flip clock and B... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1973 on London’s Fulham Road, The Conran Shop has set the standard for contemporary design. With a focus on innovation and quality, we curate collections of furniture, lighting and home accessories that celebrate craftsmanship, timeless style and longevity. __________________________________________________ SIR TERANCE CONRAN... A visionary of his time, Sir Terence Conran redefined the way we live. Designer, architect and tastemaker, he introduced a bold new era of modern living, rooted in the belief that good design should be both beautiful and accessible. His enduring influence continues to shape interiors today, and we remain dedicated to honouring his philosophy of considered, timeless design. __________________________________________________ TCS STUDIO... With our exclusive designs we continue to build With a devotion to craftsmanship and materiality, TCS Studio embodies the design ethos of The Conran Shop. Every collection is designed by our London creative team or developed in collaboration with renowned designers, brought to life by master artisans across the world. Blending form, function and the finest materials, our collections reflect a pursuit of excellence—where every detail is considered and every design tells a story.
Contactgegevens
16 Sloane Square, SW1W 8ER, London, Verenigd Koninkrijk
- customerservices@theconranshop.com
- theconranshop.com
4,5
Uitstekend
3K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Prompt and efficient reply
Prompt and efficient reply, highly appreciated !
21 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Claire - thankyou very much for your great feedback - we're pleased we were able to help you out swiftly and your experience was positive. Thankyou for shopping with us and we hope to see you again soon. Best wishes, The Conran Shop team
My grandson’s favorite sofa, our Conran sectional.
My grandson has been growing up with this beautiful and durable Conran sectional sofa for most of his 7 yrs. He has run on it, jumped on it, buried toys, and himself, in it; built a multitude of structures and camps with the cushions, and it has endured, beautifully! We are lucky to have it in our home and our lives.
20 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Jan for your wonderful review, we're thrilled to hear that the sofa has become a part of your family life; our quality furniture is designed to last a lifetime and for generations to come - true sustainability! May your grandson continue to enjoy it for many years yet. Kindest regards, The Conran Shop Team
Order dispatched quickly
15 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou kindly for leaving a 5 star review, we're pleased to hear your order arrived promptly and hope you enjoy it. We hope to serve you again soon, best wishes, The Conran Shop Team
The best homewares store in the world
The best homewares store in the world, let alone just in London. Best product range, speedy delivery, great in store experience (a bit like a Disneyland for designer homewares lovers) and I always find the best of the best options for exactly what I need.
3 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Jacqueline, thankyou for taking the time to share your fabulous review - we're absolutely delighted that you think of us as number 1! We hope to see you again soon - do come and visit us in our new Sloane Square store when we open the doors in September! Best wishes, your friends at The Conran Shop
Quality of product along with…
Quality of product along with exceptional and speedy customer service
15 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Suzie, we're so pleased to hear that your order arrived so promptly and we were able to assist quickly too! Thanks for leaving a review, we much appreciate it! Hope to see you again soon, best wishes, The Conran Shop Team
Customer Services
I had a very specific request and the customer service team was exceptionally responsive, offering a practical solution to answer my question. Simply great service.
15 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou kindly for your review - we're delighted to hear that our wonderful customer service team were able to help you, and we hope to see you again soon. Best wishes, The Conran Shop Team
Excellent
Excellent, items well packed, arrived on time. I will buy again.
12 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for taking the time to review us and sharing your experience. We have been working hard to ensure its first rate as our lovely customers would expect. We hope to serve you again soon. Best wishes, The Conran Shop Team
Caveat emptor
Caveat emptor would be my advice to any prospective clients, particularly with the Paris branch.
I urgently needed 4 wishbone chairs and a bed. I went to the website to place my order. I carefully checked (1) what was in stock (only 3 of the chairs I wanted) and (2) delivery times as I needed the furniture before a specific date. I bought through the Conran shop precisely because I thought they would be more reliable...
Fast forward almost two weeks and having heard nothing from the Conran shop I started calling. Essayes were taken but never any call backs. So I started emailing all the addresses I could find. Finally, another two weeks later, I received a response. I was told that I had been sent an email confirmation (after the sale) that indicated a much later delivery date.
I have repeatedly explained that I paid great attention to the order process (evidenced by the fact that the numbers are very clear in my mind) but my concerns were summarily dismissed - their email prevails (subtext the client is an idiot or a liar)
An incredibly disappointing experience and one that would make me use other providers for all future furniture purchases. There is simply nothing that would make me ever want to deal with a Conran shop again and fortunately most of the brands they stock and that I like I can get elsewhere.
20 juli 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hello Jude,
Thank you for your feedback. I am extremely sorry for the poor experience you have had. We are sorry for the long response time you experienced as we pride ourselves on quick response times as your experience is extremely important to us. We have passed this information over to our ecommerce team for them to take a greater look into this to ensure our website always reflects our stock correctly. I can see that our France team are in touch with you to resolve this, and have offered delivery for the part of your order that is in stock, as well as offering loan furniture in the meantime for your outstanding item.
Once again, I apologise for the inconvenience you have experienced. Thank you for bringing these matters to our attention. We value your feedback and appreciate your patience as we work towards making things right.
Many thanks,
The Conran Shop
Megan was great!
The response to my email was handled with efficiency and no fuss. The answers to my questions were clear and there was additional advice regarding orders and next steps. It was a great experience that will encourage me to shop continue to shop with The Conran Shop.
11 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Rachael, we're so pleased that we were able to help you and ensure you were able to get a quick and easy response to your questions and your purchase went well. We hope to be able to delight you again next time! Best wishes, The Conran Shop Team
Excellent service.
Very quick delivery; within 48 hours of ordering.
6 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Katherine thankyou so much for your 5 star review, we're pleased to hear your order arrived so quickly! We hope you enjoy your products and we look forward to seeign you again soon. Best wishes, The Conran Shop Team
Swift solve to a damaged item
One of my items was damaged in delivery - response and solve was immediate, in a matter of hours and without any hassle.
9 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Aoife, thankyou kindly for leaving your review, we're really pleased to heard that we were able to solve your challenge so quickly and put it right with minimal fuss! We look forward to seeing you again soon, The Conran Shop Team
Excellent Customer Service
Excellent care with efficient response time and resolution on a recent customer service query. Thank you
4 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Alison for the review - its great to hear that our customer service team were able to help you quickly and efficiently. We hope to see you again soon. Best regards, The Conran Shop Team
Friendly & Helpful customer service
Great customer service - very friendly, helpful and quick responses!
8 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Charlie, we love hearing how nice our fantastic customer service team are, and even better they were able to help out quickly! Much appreciated - we look forward to serving you again soon. Best wishes, The Conran Shop Team
Unrealistic delivery time
The product (a bed) is great but the time promised for delivery (12 weeks) turned into a 6 month wait. While I was kept informed, the Conran shop needs to be more transparent and honest on the availability of products.
The delivery team were great and I really appreciated the link with the British Heart Foundation which allowed an old sofa bed to be removed.
27 juli 2023
Antwoord van The Conran Shop
Hi Jane,
Thank you for leaving a review.
We are sorry for the extended delivery timeframe on your order. We most definitely experienced some unexpected challenges with the bed, which we have since internally reviewed.
We are pleased to hear you are happy with the product and the delivery service.
Kind Regards
The Conran Shop
Unhelpful staff
4 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Hi Soph,
Thank you for leaving a review and feedback.
If you'd like to tell us more so we can learn from your experience, please do reach out to us at customerservices@theconranshop.com.
Kind Regards
The Conran Shop
I love Conran shop
I love Conran shop. I had a great experience shopping online on Conran shop. It was fast, efficient and reliable. I see how much consideration they have put together to create a great customer experience. Simply love it.
26 juli 2023
Antwoord van The Conran Shop
Hi Seree - we've been working very hard on improving the online experience, so to hear this makes it all worthwhile! thanks for taking the time to let us know through your review. Best wishes, The Conran Shop Team
We like the product very much and…
We like the product very much and delivery was efficient.
27 juli 2023
Antwoord van The Conran Shop
Thankyou Josephine for the five star review, we're delighted to hear everything was first class for you. See ou again soon, your friends at The Conran Shop.
Prompt delivery and we'll packaged
3 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou for letting us know your precious items were well packaged and arrived safely! Best regards, The Conran Shop Team
Excellent service.
1 augustus 2023
Review zonder uitnodiging
Antwoord van The Conran Shop
Thankyou Rosie for leaving us a fabulous five stars! We hope to serve you again soon. Best wishes, The Conran Shop Team
delivered on a day with no…
delivered on a day with no notifications. was dumped outside a different house and didn’t receive the delivery
25 juli 2023
Antwoord van The Conran Shop
Dear David,
Thank you for your review.
I am sorry to hear of your experience with our delivery service.
I see Megan is in touch with you to arrange an exchange; we will review a different delivery option for you.
Sorry for any inconvenience caused.
Kind Regards
The Conran Shop
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