The Handle Studio Reviews 274

When my joiner (who has 32 years experience in his craft) came to fit the handle on my cupboard the screw snapped inside the casing. I sent a photo to TheHandleStudio asking them to please send me out a replacement and got, as many others have acknowledged on here, a very passive aggressive reply from Jan Bevan blaming my fitter for the broken handle as it couldn't possibly be the handle itself.

They tried to say he must have used a mechanical screwdriver and this is how the screw broke, but when I replied telling them he is a very experienced joiner and used a manual screwdriver they changed their response to the fact that it was still user error, mechanical screwdriver or not!

My joiner has previously fitted 2 other handles on another cupboard with no issues whatsoever so I know for a fact that the issue was with the handle and not with the fitter.

I've taken advice on this and lodged a formal complaint and am taking this up with the consumer ombudsman as this complaint has been well documented in writing and their poor customer service is plain to see. Beware of buying from this company, they seem to have no regard for customer service whatsoever. Know your consumer rights - according to the Consumer Rights act 2015. This is the actual advice I was given by a professional agency: "Don't be fobbed off! Under the Consumer Rights Act 2015 it is the responsibility of The Handle Studio to put the situation right. Don't let them tell you they can't help as you're out of warranty or blame the manufacturer."

Excellent product at a good price. Fast delivery. Recommended

Really fast delivery of some kitchen cabinet door handles. Very well packaged. They totally changed the appearance of my kitchen. Would definitely buy from again.

Ordered some kitchen Handels based on the 1-2 day delivery slot.
Apparently in the small print in the T & C's which you tick after reading, it says thats from dispatch.

The order acknowledgement i received states Premium delivery 1-2 days.

Order went through Sunday afternoon. They said they should recieve them on thursday and then 1-2 days to dispatch them.

Therefore 1-2 days delivery is more like a week.

They Should change the way the delivery times are presented and displayed.

I've had to cancel my order and source from elsewhere.

Customer service rather patronising aswell, wont be using again i'm afraid.

Positive and negative feedback given to assist others, see my other open and frank reviews.

Amazing customer service! Really went the extra mile. Beautiful handles also- really finished off my kitchen!

Terrible customer service: Handle with Caution!!!

Additional note: the reply from the handle studio clearly demonstrates their rather rude and snide approach. Avoid.

I ordered wardrobe knobs from The Handle Studio, but didn't receive my full order. I got a passive aggressive reply back about how it couldn't be their mistake, and they found mistakes nearly always to be the fault of the customer. They refused to help recify the problem. I wouldn't recommend this company. The knobs themselves, like other reviews have said, didn't match the description. Handle with caution with The Handle Studio.

Following the reply from The Handle Studio, I would like to add, hopefully you can see from their reply, they are accusatory, and aggressive. They didn't supply the full order and will not take responsibility for it. It's not a lot of money, but the principle of them not wanting to help a customer.

No hiccups whatsoever, providing you supply correct measurements, service is excellent as is delivery, in my case Royal Mail.

I cannot fault the staff and the service here. They gave me plenty of helpful advice regarding the door handles I needed as there was so much choice. I placed the order which arrived quickly. I would definitely
recommend them.

I find the customer service here excellent. I needed a replacement screw and knob which ordered and happy to pay for. I wrote on the order that the screw was no longer gripping the knob and it was less than a year of installing . I got a call the same day to refund my payment and replacement sent free of charge . Excellent standards

The company would not supply the correct or replace the screws supplied with our order. The screws in question were not fit for purpose.

When I called the office to discuss the matter the lady had no emotional empathy and was eventually rude when challenged.

They were really happy to charge us more money and send out the correct screws.

I would not recommend this company. The fully do not deserve their 3.9 score on Trust Pilot.

Disappointing customer service. My husband and I were delighted with one of the products we had ordered but another product that was described as having the same finish did not and therefore was a poor match.
I contacted The Handle Studio, asked for an exchange and said we would not expect to have to pay postage/return charges.
I was advised that items described as having the same finish may vary. I was guided to a different item that I was advised would be a better match and that it showed on their website as a 'related product.'
I checked after my call and this was incorrect - it was not shown as a related product. There was nothing to match these two products.
I contacted the company again and was sent a link to their T&Cs - scroll down near the bottom and it reads that certain finishes may vary from their description.
Why would a customer be expected to read all these when placing an order unless they had a specific concerns?
We would be very wary about using this company again.

Almost perfect. Great range, fast delivery, well presented and allow for samples to be sent and returned easily.

Only improvement would be the inclusion of live stock levels so that you can limit your view to the handles that can be supplied in sufficient number for your project.

Top quality cast iron door knobs and cup handles. Look and feel fabulous. Competitively priced. Excellent communication. Next day delivery. Highly recommend the Handle Studio

Great items at a competitive price.
Website was easy to use.
Ordered and delivered quickly and correctly

Ordered a sample handle, which looked good, however ultimately decided not to use. I appreciate that as it took a while to decide, I was outside of return window, but The Handle Studio did not even consider even a partial refund, not even offered to just pay postage for the refund so they can resell, so my handle will now go to waste (I will try but doubt I'll be able to find a new home for this single handle), which I think is not a climate friendly way of doing business, and I think this alone merits the one star.

Absolutely great customer service. I was unsure what size knobs to order for my kitchen. I phoned up and the lady who helped me was really helpful, advising me on size and finish.

My order of samples came really quickly and well packaged. I shipped back the ones I didn't want and got my refund back really quickly. I then placed my main order for the handles I had chosen.

I've used them twice now - once for kitchen handles and once for bathroom handles. They have a great range of handles online.

The only slight improvement that they could make would be to display pictures of the handles in situ on a cabinet door. When I received my sample handles it was immediately obvious that I didn't like some of them. If I'd seen the handle in situ on a cabinet door I could have got a much better idea of the relative size of the handle and how it would look. This would have saved me ordering quite so many samples. A small detail though!

I have ordered from The Handle Studio a few times now. The service they offer is great. Delivery is quick and the handles are lovely.

Fantastic selection and very easy to order samples. I ordered them, they arrived swiftly, I could choose which I wanted to keep and was easily able to get the refund code to send the rest back. The refund was then processed within three days of my having posted the box back. Can't fault them - really happy with my handles and the service :)

Extremely efficient.
Handles and nobs arrived the day after I ordered them, excellent quality, very pleased that they were well packed individually as failure to do this would have resulted in possible scratches and dents to the metal.
Overall great experience⭐️⭐️⭐️⭐️⭐️

I bought 20 of an item and 16 of another item. I informed after 2 days of receiving the goods. I reported ONE missing. They refused my claim on their impeccable process based on item weight etc. Well how do you know if what they weigh is true when they arrive to you? Furthermore Are you supposed to weigh the package? One knob in a box you would need a precision scale at home! I understood if it was 3/4 or more missing. Bad customer service and a lot to learn!

….and as you can see by the response seller is right and the customer of course is wrong! Especially given that we are supposed to trust their system. The more concerning issue is that it keeps happening with other customers but of course in this trader eyes the Seller is always right! Excellent long term strategy!