The LTL Shop Reviews 244

Item not even shipped after 10 days. Looks like this website is a scam. I will have to do a chargeback via my bank

didn’t really want to give a 1 but it’s a scam websight all there reviews are written by them in different names order a redken proudly over £60 and never turned up even when emailing nothing would comes back to me please read reviews before you buy so you don’t get scammed

Ordered Redken products from this website, after nearly 3 weeks from order date it still shows 'preparing for shipment'. After 1 week of my order placed, I reached out to customer service asking for an update and almost immediately got an overly kind response that my products will be shipped out within 3 business days, and I'll receive the tracking details ia email. 5 business day later, still havent received tracking email, havent received the products and on SHOP tracking application it still shows 'preparing for shipment'. I reached out again 3 days ago - and for no surprise, they dont bother with any answer anymore. Criminals

Do NOT BUY FROM THIS COMPANY. They have clearly gone bust and are not delivering items. I have reported them. Please buy from a store like HWS. It's despicable. Shut your website down!

I'd give it no stars if I could SCAMMERS.

It's 14 days after my order which according to Shop tracking HASN'T BEEN DISPATCHED. There is NO WAY TO CONTACT them as all emails produce an automated reply saying "THIS EMAIL IS NOT MANNED" Please don't buy from this company I'll be reporting them to consumer investigations and Watchdog. I've lost over £70. It looks like from other reviews even if they do send anything it is highly suspect.

I have placed an order 10 days ago and all the responses on my delivery issue are exactly the same with no concrete answer after three emails . On the LTL website the delivery time was 3-5 days.After seeing all these bad reviews on this company I’m not surprised they are doing this again to another customer. I wish I had seen this review earlier.

DONT BUY FROM THESE SCAMMERS!! My products arrived with no seals and they have been very patronising upon me requesting a refund and have denied that they would have be unsealed and aren’t refunding me my £60. All their product reviews on their website are FAKE! They’ve wrote them all themselves. The format of nearly ALL reviews are identical, some even copy and pasted. Their products don’t seem real either. I haven’t used them as they weren’t sealed but upon doing some more research, it seems this company sells fake, out of date, covered in filth products. My hands were black when I took the bottles out the box 🤮🤮

I would never buy from this company again and I would advise any customers swayed by the cheap price to be extremely cautious. You cannot contact the company, they have one email address that they do not respond from and there is no return address despite a copy and paste return policy. You are stuck if you have any issues. The company duplicated my order, charged me twice and didn’t respond to any emails. Thank goodness I paid on PayPal who looked into it, decided in my favour and refunded me.

I ordered one bundle of shampoo, conditoner and a hair mask. Once I had completed the order there was a button for '15% off' - I clicked on it thinking it was just an offer or voucher, but it auto-ordered me another bundle and I was charged an extra £60 for products I didn't want or order. There was no indication the button would complete a transaction which is completely illegal. I contacted them for a refund and have not received one in over 2 weeks, despite them admitting fault. I contacted them for a return of the extra products to get my money back but the return has not been processed after a week. #29164

Please don’t use this company and beware of some of the good reviews, they seem suss. Ordered Redken products and chased twice, each time being told the order world be shipped in the next 3 working days and that I would receive confirmation. No confirmation and no products have arrived. Have requested a refund but have a feeling I’ll need to fight for that too. Utter scam of a company with awful customer service.

I have been a customer of the LTL shop for a couple of years now. I came across them online, bought from them and have continued with my custom since. Initially, I used them to buy Moroccan oil, but have since bought a few other products that I hadn’t previously been aware of. It’s very rare that I sign up to regular emails, but I have with this shop and they often send really competitive discounts on products. I have quite difficult to manage hair and they have a great range of products which have really helped to tame my hair and keep it looking shiny and healthy. They are prompt in sending out the products and they are very well packaged so never turn up damaged or leaking. (This was why I bought from them initially, after a poor experience with an Amazon sellers delivery of Moroccan oil). I cannot fault them in any transaction I have had with them. I very rarely write reviews, even negative ones for bad service, but the service and quality has been 5* and I decided to recognise that because it has been consistently good. I recommend the shop based on the positive experience I have had.

Highly recommend LTL.

I have ordered a few different items such as hair oils, creams and shampoos. Orders have always arrived on time. Products are as described. I will be continuing to order from LTL. Thank you for the great service 😊.

I always get my hair care from LTL shop.
Great bargains to be had at various times. Authentic products delivered fast,always well packaged in my experience.
Extremely pleased with the service I have received,though I’ve not had a bad experience. I’m confident any problems could be sorted if ever it arises.
Definitely recommend

I've used this company several times to purchase Redken & L'Oréal haircare products. They have arrived in good time, well packaged & in perfect order. I am just about to place another order this week as I'm running low on shampoo & there are always great discounts on offer. It's 5* from me.

Excellent prices (sales prices appreciated twice in past 5 months now) of my go to hair care - RedKen! No other offers compare! Good, well packaged delivery too, so am a returning customer.

Excellent company. The prices are amazing! Fast delivery and good customer service.

Ordered from this company and then read the reviews on here. I felt sick tbh. Dreading the battle I could see ahead.

However, my order arrived today, full tracking provided and the parcel arrived in great condition. The contents were perfect, sealed well, packaged well and I'm very pleased. The price was incredible too.

5* from me and will definitely order again.

Ordered 3 products on on 18th April, contacted them via email on 1st of May, response on 2nd of May
We can confirm that Order will be shipped within the next 3 business days. We apologise for the delay since your order on 18th April.
You will receive a shipping confirmation email with tracking details once the order has been dispatched. No shipping confirmation email has arrived nor order. Contacted again and now emails not being responded to. Want my monies refunded and will not be utilising this service again 😡

Very disappointed – product arrived used and scratched
I ordered a hair product from The LTL Shop and was shocked to receive a bottle that looked clearly used. The seal was broken, and the bottle had visible scratches all over it. This is unacceptable for a product advertised as new. I reached out to customer service and got no helpful response. I would not recommend this shop — poor quality control and no respect for the customer. Avoid!

I am extremely disappointed after spending over £100 on a Redken product I bought from The LTL Shop. I've been using this product for a while, and every time I’ve purchased from other sellers, the results have been great. But this time, when I bought from The LTL Shop, it was a complete mistake. After washing my hair, I immediately noticed something was wrong – my hair started breaking, falling out, and becoming dry. The product smelled off, so I checked the batch code, and to my shock, it was almost expired. There was no indication anywhere that the product was nearing its expiry date, and it’s clear that it no longer has any of its intended properties. It's completely useless now.

Despite this, the product was sold to me without any information about its condition. This is disgusting, and I will never buy from this retailer again!!!!