Placed an order really late at night and got an email almost right away saying that the emerald earrings I chose were defective and could I wait til the new line was out. I couldnt, as it was for a bi... Toon meer
Bedrijf heeft geantwoord
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The ruby earrings were as anticipated and my wife was pleased with them. What was unacceptable was that the price was raise by almost £100 without consultation and between placing the order and rece... Toon meer
Bedrijf heeft geantwoord
I would just like to say I bought a ring from Thomas Edwards Jewellers and I was delighted when it came the quality was absolutely superb and the packaging was very impressive. I would highly recommen... Toon meer
I ordered an emerald pendant. The pendant itself had no issues and was very pretty. However , I wanted it on a short notice to gift to someone and opted for priority delivery(2-3 days) for which they... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Thomas Edward Jewellers, we specialise exclusively in British-made jewellery, crafted to the highest standards of quality and design. Our collections feature sought-after gemstones, including high-clarity diamonds, carefully selected for brilliance and beauty. All orders are carefully checked, hand-packaged, and shipped by our team in the Midlands to ensure the highest standards of quality and customer care. We've proudly served over 3,000 customers on eBay over the past 5 years, with consistently excellent feedback. You can shop with confidence knowing we personally inspect and package every item. Every piece is set in hallmarked gold or authentic British sterling silver, ensuring authenticity and enduring value. Looking for something unique? We also offer personalised jewellery on request — perfect for meaningful gifts or one-of-a-kind pieces. Have a question? Our team is here to help — contact us anytime. — Thomas Edward Broadley
Contactgegevens
Jewel House, Tenlons Road, CV10 7HW, Nuneaton, Verenigd Koninkrijk
- 07305643779
- Info@thomasedwardjewellers.com
- thomasedwardjewellers.com
3,9
Goed
44 reviews
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Antwoord van Thomas Edward Jewellers
Dear Maja,
We responded to your WhatsApp message within 3 hours of it being sent and have remained in communication throughout this matter.
As explained previously, your item experienced a delay during the hallmarking process. Unfortunately, this can occasionally happen within the jewellery industry due to external processing times outside of our direct control.
After discussing the delay with you, you confirmed you were happy to wait an extra day or two for dispatch.
Your order was then completed, dispatched, and delivered to the delivery address provided on your order.
The parcel was sent via Royal Mail Signed For service and shows as successfully delivered and signed for.
At this stage, our obligation as the retailer has been fulfilled, as the item has been delivered to the address supplied on the order.
If you believe there has been an issue with the delivery or signature, this is something that must now be raised directly with Royal Mail for investigation.
We deal with thousands of customers every year and maintain a very high customer satisfaction rate. We take allegations of fraud extremely seriously and would never knowingly mislead a customer regarding delivery.
As the parcel is marked as delivered and has not been returned to us, we will not be issuing a refund unless the item is returned back to our business.
We recommend contacting Royal Mail directly to open a formal investigation regarding your delivery concerns.
Kind regards Tom
Director
Very quick response to emails.
Very quick response to emails.
Very happy with my purchase.
2 april 2026
Lovely little silver cross and…
Lovely little silver cross and chain…disappointed with the box it came in, but all in all a good experience
14 april 2026
Disappointing Quality and Frustrating Refund Process
I purchased a pair of gold earrings (priced at nearly £200) from this jeweller, and unfortunately, my experience was disappointing.
The earrings arrived in a very cheap, unpresentable box, which was unsuitable for gifting. After contacting them, they did send a better box, describing it as a “gesture of goodwill,” but this should have been the standard given the price point.
More concerning was that the earrings were advertised as 3mm in width, but in reality measured only around 1.6mm—almost half the stated size. Initially, I was told I could not return the item, but once I raised this discrepancy, they quickly agreed to a refund, stating that the measurements were only “approximate.”
Even then, the refund process was slow and frustrating. I had to follow up multiple times over the course of more than two weeks before the refund was finally issued in full.
Overall, a poor experience. I would not recommend.
6 februari 2026
Review zonder uitnodiging
Antwoord van Thomas Edward Jewellers
Dear Customer
Thank you for taking the time to leave your feedback.
We would like to clarify a few points regarding your concerns. The dimensions provided in our descriptions are based on approximations supplied directly by our manufacturer. While they are generally very accurate, there can occasionally be slight variations. This is something we take seriously and will be raising with our supplier to improve consistency moving forward.
In terms of the presentation box, this is a style we use regularly across our products and, to date, we have not received any complaints. We do understand that presentation can be a matter of personal taste.
Regarding your refund, we deducted only the small shipping fee, which amounted to less than £6. The remaining balance was processed promptly, with the refund completed in under a week.
We also feel it is important to highlight that the item offered very strong value for money given its specifications, which is something we consistently strive to provide to all our customers.
With all due respect, we do feel that the review left is somewhat unfair and overly harsh when considering the above points and the level of service provided.
That said, we genuinely value all feedback and will continue to improve wherever possible.
Kind regards,
Director
Thomas Edward Jewellers
Very disappointed
Very disappointed
Item is really poor- extremely small and definitely not worth the money
Return process not straight forward at all
Email provided not usable
Send an enquiry in the website and still no response
I hope I will be able to get my money back
13 maart 2026
Review zonder uitnodiging
Antwoord van Thomas Edward Jewellers
All product dimensions are clearly listed in the item descriptions to help customers make informed choices before purchasing. We also outline our returns process in our store policies, including that returns are processed every Wednesday.
Your email was sent on Sunday, which is our day of rest, so responses may not be issued until the next working day.
If you would still like assistance with a return or any other matter, please contact us again and we will be happy to help.
Kind regards
Buyer beware with earrings
I hate giving negative reviews but feel buyers should be aware of my experience. Firstly, I placed my order for a pair of 9ct gold sleeper earrings on 1st Feb. These were eventually sent out on 13th Feb, following several emails questioning when I would receive the item. When the earrings eventually arrived I was very disappointed at the quality - they were very thin, had uneven hinged arms and I could find no hallmark, even looking through a magnifying glass, despite the earrings being advertised as hallmarked. I contacted Thomas Edward Jewellers to advise them of my issues with the earrings and was then told they were a non returnable item. When placing the order I checked their refunds policy on earrings, indeed their website advertised free returns on the very page that was selling the earrings. At no point was I warned that earrings were non returnable. I was extremely unhappy and after various emails back and forth, they did accept the return for which I am grateful. The purpose of my review is to make other buyers aware of their returns policy on earrings as it is very misleading and I do not want other customers to be caught out.
14 februari 2026
Antwoord van Thomas Edward Jewellers
We would like to clarify that our terms and conditions are clearly stated on our website. For hygiene reasons, earrings are non-returnable once purchased, as they cannot be resold. We hope you can understand that this policy is in place to protect all of our customers.
On this occasion, we offered a free return as a gesture of goodwill, despite our stated policy.
Regarding the hallmark, all of our 9ct gold pieces are hallmarked in accordance with UK regulations. The hallmark is present on the piece, and to ensure your confidence in this, we also offered to send you a replacement pair.
We always aim to resolve matters fairly and appreciate the opportunity to address your concerns.
Kindest Regards
Tom
Director
When it arrived in a cheap nasty bent…
When it arrived in a cheap nasty bent box, the chain was so badly knotted in 2 places I had to buy a new chain, the cross is lovely but the care, pre checks and presentation was awful
13 februari 2026
Antwoord van Thomas Edward Jewellers
We’re very sorry to hear that your order arrived in less than perfect condition. At Thomas Edward Jewellers, we carry out thorough quality and pre-dispatch checks to ensure every item leaves us in excellent condition. Unfortunately, issues like damaged packaging or chains becoming tangled can occasionally occur during transit, which is outside of our control.
We’re really pleased to hear that you love the cross itself, as we take great pride in the quality of our jewellery.
To put this right, we would be more than happy to send you a complimentary replacement chain. Please contact us directly so we can arrange this for you as quickly as possible.
Kind Regards Tom
Director
Nice collections - can improve on delivery times
I ordered an emerald pendant. The pendant itself had no issues and was very pretty. However , I wanted it on a short notice to gift to someone and opted for priority delivery(2-3 days) for which they charged me £8 extra. I placed the order on 6th Feb evening and still received the product on 13th evening 5 days later despite paying a premium.
6 februari 2026
Antwoord van Thomas Edward Jewellers
Thank you for your message.
We’re very sorry that your order did not arrive as quickly as expected, especially after paying for special delivery. Unfortunately, we were short-staffed while experiencing high volume of orders. This is rare for us, but as a small family business, there are occasional times when demand temporarily exceeds our capacity.
That said, we completely understand your frustration and this is not the level of service we aim to provide. As a gesture of goodwill, we would be more than happy to refund your shipping costs.
We truly appreciate your support and patience, and we’re very grateful for your understanding.
Kind Regards Tom
Excellent Customer Service
Team were very responsive to my queries and resolved matters in a timely matter.
Quality of jewellery also excellent. Highly recommend
10 februari 2026
Review zonder uitnodiging
Looks lovely present for my daughter
Looks lovely present for my daughter. Not giving until March. Good service from your service .
27 januari 2026
The chain is very fine
The chain is very fine, unable to fasten myself as it only has 1 link to fit the clasp, I live alone so need to wait until someone can help me fasten it
4 februari 2026
Review zonder uitnodiging
Antwoord van Thomas Edward Jewellers
Thank you for your review and for sharing your experience. We’re sorry to hear that you found the chain difficult to fasten and understand how this can be inconvenient, particularly if you live alone.
All chains, regardless of thickness, are designed to fasten using a single link and clasp, and this particular chain is paired specifically with the item you ordered. It is one of our best-selling combinations and is designed to be delicate and lightweight while remaining secure when worn.
That said, we completely appreciate that fastening fine chains can be challenging for some customers.
We do feel a three-star rating may be a little harsh given the quality and popularity of the piece, but we truly value all feedback and take it on board.
Kind regards,
Director Tom
Thomas Edward Jewellers
Unexpected price rise. The ruby earrings were as anticipated…
The ruby earrings were as anticipated and my wife was pleased with them.
What was unacceptable was that the price was raise by almost £100 without consultation and between placing the order and receiving the items. The reason given was that material prices had risen. This does not make sense for items already in stock. Unhappy customer!!
26 januari 2026
Antwoord van Thomas Edward Jewellers
Thank you for taking the time to leave your review and for giving us the opportunity to address your concerns. We completely understand how disappointing a price increase can feel, and we’re sorry for any frustration this caused.
Unfortunately, due to ongoing increases in raw material costs, we were required to adjust the price of this particular pair of earrings. Selling them at the previous price would have meant making a loss, which is something we work hard to avoid while still maintaining the quality and craftsmanship our customers expect. In this specific case, the earrings also had to be specially ordered in for you as we did not have them in stock at the time, which further added to the challenge.
As a valued returning customer, we genuinely appreciate your continued support and loyalty. As a gesture of goodwill, we were very happy to offer a 15% discount, and we’re pleased that after speaking together, everything was resolved and you’re now happy with the outcome.
We always aim to be transparent, fair, and customer-focused, and we truly value your understanding. Thank you again for choosing Thomas Edward Jewellers we look forward to welcoming you back in the future.
Director Tom
Thomas Edward Jewellers
Tomas Edward Jewellers has a customer…
Thomas Edward Jewellers has a customer service that is 2nd to none. I can highly recommend them. Great stock, very helpful and courteous staff and prompt action if there's a problem.
24 januari 2026
Review zonder uitnodiging
The service was fantastic
The service was fantastic, the website easy to use, delivery excellent. There’s some beautiful pieces of jewellery, however, unfortunately I had to return my purchase as it was a gift and not exactly what we were looking for. I would buy from them again, they were so understanding of our situation
14 december 2025
Review zonder uitnodiging
Excellent jeweller
I would just like to say I bought a ring from Thomas Edwards Jewellers and I was delighted when it came the quality was absolutely superb and the packaging was very impressive. I would highly recommend this jewellery as I will be definitely buying from this company again . I’m so happy with my purchase and there customer service is amazing to thank you Thomas Edwards jewellery for a wonderful ring
29 januari 2026
Review zonder uitnodiging
Absolutely amazing
Absolutely amazing quality ring the wife absolutely loved it and the customer service was second to none I can’t fault anything will definitely use again thank you so much
9 januari 2026
Beautiful jewellery at an affordable price
Lovely necklace that arrived very quickly! 🙏
13 januari 2026
Awful
Awful, seems like a scam. I have paid for item, I have paid for delivery, I have paid for customs, 17 eur for a item 45 eur worth that end up 70 eur in total, parcel arrived but item was not in it, just an empty small box. Contacted shop, they didn't took responsibility on what happened, no refund!
13 januari 2026
Antwoord van Thomas Edward Jewellers
custom fees are not applicable to us but the customer this is clearly shown on terms and conditions page, the item was in the package and sent on time with good faith, our packaging team are exemplary dealing with thousands of orders every year and they confirmed your item was neatly packaged and present within your large letter.
Please Contact our email address so a resolution can be created as currently this is a case of theft if an item has been stolen, look forward to hearing from you. As a team we were quick to respond to the matter and address this issue, as a result this review is very harsh.
Thanks Tom
Director Tom
Thomas Edward Jewellers
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