I placed an order right near Thanksgiving and now it is Christmas Eve and it still has not been delivered. When I track it, it says it's at a sorting facility and the last date is from Dec 9th. I have... Toon meer
Bedrijf heeft geantwoord
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Recently I had to get help from Customer Service at Figure’d Art. I cannot say enough about how amazing the person was in helping me. She spent an inordinate amount of time in my estimation tracki... Toon meer
I ordered two paintings but one of them didn’t ship to Canada. My friend is closing her condo in LA but only there for 3 days. Dean tried to direct the shipping to that address for those specific days... Toon meer
Bedrijf heeft geantwoord
Super stoked with the experience with customer service. I purchased Paint by Numbers during covid that did not get completed. Thru Figured"Art I was able to purchase additional paint kids (as the orig... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Figured'Art USA stands at the forefront of the paint by numbers, diamond paintings, and DIY arts industry as the premier brand. With a commitment to creativity and innovation, we offer a wide range of artistic experiences for enthusiasts of all skill levels.
Contactgegevens
1603 Capitol Avenue, Ste 413, 82001, Cheyenne, Verenigde Staten
- support@figuredart.com
- usa.figuredart.com
4,4
Uitstekend
153 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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You are treated like you were their…
You are treated like you were their only customer. Very personalized. They take pride in the workmanship. The quality is very good. So glad I stumbled across this team who cares about the consumer.
7 oktober 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Hi Cheryl! We take much pride in the satisfaction and high quality of products and service we deliver to our customers. We do our very best to be attentive in every interaction. Should you have anything else you need help with, please feel free to reach out to us anytime.
Save to order!
After I placed my order I received an email to ask if I mind that the canvas was folded, necessary for shipment to Portugal were I live. When I informed them that I do mind and asked them to cancel my order. Within 24 hours I received confirmation that they have cancelled my order and that they will refund the total amount I’ve paid.
6 oktober 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Hi Anna! We always check with customers in case there are any particular concerns with the shipment of their orders. Though we would've wanted you to enjoy our kits, what matters most is that we were able to satisfy your request. Should you order from us in the future, we'll make sure to deliver the same high quality service.
Awesome Customer Service
I ordered two paintings but one of them didn’t ship to Canada. My friend is closing her condo in LA but only there for 3 days. Dean tried to direct the shipping to that address for those specific days, but sadly could not guarantee the delivery as he was not in control of that. We had several emails back and forth over several days and he responded immediately to each of my emails. I didn’t get the one painting but Dean deserves full credit for his customer service.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Hi Penny! Thank you for your words of encouragement regarding our good customer service. We appreciate your understanding that your concern is beyond our control. We look forward to doing business with you again in the future.
I am on my fourth painting and love it…
I am on my fourth painting and love it so very much. Making great gifts for the holidays. I had one issue and Dean was so wonderful and took care of it instantly highly recommend this wonderful company and the joy it brings you to create a masterpiece.
27 september 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Thank you for your kind words about the quality of our products! We strive to be the leading supplier in the market and truly appreciate your support. We look forward to your continued patronage
Lousy customer service
Lousy customer service. Missing a paint color in a paint by number kit I’ve been trying to contact them for several days they do not respond. I do not know what to do. If I knew the name of the paint color, I will go buy a tube someplace.
20 september 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Hi Roger! This is Dean from Figured'Art. I responded to your message the same day you contacted us in order to address your concern. Our team had sent an additional paint kit to both replace the missing paint pot and to provide you with extra paint for the other colors. If there's anything else that we can do to support you, please don't hesitate to get in touch with us.
5 Star customer service
I had to cancel my order & Dean made the process seamlessly easy. They are quick to respond. It gave me confidence to immediately place the next order without hesitation. I am sure I will be very happy with their art/craft packages.
18 september 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Thank you so much for your kind words! I'm really glad to hear that you had a positive experience. We always strive to provide the best service possible, and it means a lot to know that our efforts are appreciated. If you have any more questions or need assistance in the future, please don’t hesitate to reach out!
I will never order from Figured Arts…
I will never order from Figured Arts again. It took WEEKS to get my order, and when it finally got here, the quality is not good. Cheap looking canvas, and the paints were so dry it was difficult to thin them, and then it took 3 coats to cover the numbers. NEVER AGAIN!
4 september 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Hi Bonnie! This is Dean from Figured'Art. I reached out to you the day that you messaged so that we could resolve this together. I had provided options to address your concerns with your order. However, you were already happy with the end result of your kits, so we simply went ahead and provided a discount on your next purchase with us. If you still need any help from us, please feel free to contact us.
I accidentally ordered the wrong DMC…
I accidentally ordered the wrong DMC and Dean from the support team was able to help me out and get that swapped to the correct one! The contact was super easy to figure out, and the response time was pretty quick! Definitely keeping you guys in my back pocket!
10 september 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Thank you for allowing us the opportunity to address your concerns. We are committed to providing excellent customer service and ensuring your satisfaction. We hope you continue to enjoy our products!
Super stoked with the experience with…
Super stoked with the experience with customer service. I purchased Paint by Numbers during covid that did not get completed. Thru Figured"Art I was able to purchase additional paint kids (as the original had dried up after 3 years) and very recently they provided the picture with numbered paints, as that had been lost for one of the two kits. Could not be happier.
7 september 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Thank you for your kind words! Our goal is to provide the best possible customer service, and we truly appreciate your support. We look forward to serving you again soon!
I have purchased few pictures fro…
I have purchased few pictures fro Figured Art.
It came on time, was a good quality.
Had a lot of joy working on them
Result is very good
1 mei 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
We’re glad to hear that you enjoyed our products! Thank you for your kind words about the quality of our kits. We take great pride in delivering exceptional products and continually strive to be the best in the market. We look forward to your continued support!
This is the first time I purchased from…
This is the first time I purchased from Figured'Art. I was short some of the diamonds. I contacted them and immediately they sent me replacements. Wonderful communications and customer service.
14 juli 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Thank you for your kind words! Our goal is to provide the best possible customer service, and we truly appreciate your support. We look forward to serving you again soon!
My mistake or theirs????????
I somehow received duplicates of several diamond painting kits. I can't find out if it was my mistake or figured arts. I emailed them quit awhile ago, and didn't get it resolved resolved. I'm very hesitant to ever order from them again. Luckily, I have a friend that also loves diamond painting aandd and was very happy to get my duplicates!
20 juli 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Thank you for reaching out! Our customer service team has responded to your email, providing clarification regarding the duplicate kits that were sent to you. We hope everything is clear on your end now. If you have any further questions or concerns, please don’t hesitate to contact our customer support team at support@figuredart.com.
Short Beads
Dean in customer service was amazing. I was short beads and he took care of it asap. Also he was very pleasant and nice.
26 april 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Thank you for allowing us the opportunity to address your concerns. We are committed to providing excellent customer service and ensuring your satisfaction. We hope you continue to enjoy our products!
The Customer Service was excellent with…
The Customer Service was excellent with our order. We missed the opportunity to order extra paint with our original order. Dean went out of his way to follow up so that once we received the painting, we could seek out the Lot # and get the exact extra paint palette we needed. Thanks!
24 juli 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
At Figured’Art, we strive to deliver exceptional customer service. Thank you for recognizing the support I provided. We look forward to your continued patronage of our products!
Excellent customer service!!
As a first time customer of Figured'art I was disappointed when my order came and it was not right. I reached out to customer service for help. The response was fast and helpful. Once I explained what was wrong Dean the representative not only corrected the error, but went out of his way to communicate with me with personal notes each step of the way. Mistakes happen, but it's nice to see a company that takes making the customer happy a priority. The product I received was packaged securely in perfect shape. I look forward to completing these kits and being a long time customer.
23 juli 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Thank you for allowing us the opportunity to address your concerns. We are committed to providing excellent customer service and ensuring your satisfaction. We hope you continue to enjoy our products!
The customer service is excellent
The customer service is excellent. Most of all the diamond art is beautiful and such a diverse selection to choose from. I am on my 4th one and is so relaxing.
2 juli 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Thank you for your appreciation of our products! Our mission is to be the leading supplier of paint-by-numbers and diamond art kits in the market. We look forward to nurturing our continued relationship and your ongoing support of our products.
Customer service is so quick and happy…
Customer service is so quick and happy to respond to any questions or concerns. It took 4 times to get an order right (my fault one of those times), but they had to work overtime to correct the issue and they did. My thanks to the team there, and I will continue to recommend this company to all my painting friends.
14 juni 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
We strive to deliver exceptional customer service. Thank you for recognizing the support I provided. We look forward to your continued patronage of our products!
Great customer service from Dean!
10 juni 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Thank you for your kind words! Our goal is to provide the best possible customer service, and we truly appreciate your support. We look forward to serving you again soon!
Horrible customer service been waiting…
Horrible customer service been waiting over a month still didn’t get it stay away from this company!!
20 mei 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Thank you for reaching out. Our customer service team has reviewed your order and confirmed that it was successfully delivered. We hope this clears up any concerns. If there's anything more we can assist you with, please don’t hesitate to contact us at support@figuredart.com.
Great customer service
Responded very quickly to my request.
Great customer service.
30 april 2024
Review zonder uitnodiging
Antwoord van Figured'Art USA
Thank you so much for your kind words! I'm really glad to hear that you had a positive experience. We always strive to provide the best service possible, and it means a lot to know that our efforts are appreciated. If you have any more questions or need assistance in the future, please don’t hesitate to reach out!
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