Expedia Reviews 657

Expedia is partnered with Russian-Scam owned companys like GLOBALSTAY (global-stay.com). They will steal your $$$$ and deposits. GLOBALSTAY is also known for bed bugs.

Expedia stole my money. I booked a fully refundable reservation, they refunded $30 less than what they charged me. Tried to speak to their customer service team who continually cut me off and tried to end the chat constantly saying there’s no issue. Never helped me. Said it was my banks fault. Yeah ok. These people are thieves. Never use them.

I booked my hotel in Expedia and realized I selected wrong dates within 5 minutes. I cancelled it, but they refuse to make refund saying "we have contacted the hotel and hotel says no exceptions". Worst experience ever.

What a great experience!
Truly I don't know the last time I had such excellent customer service. Waiting times, yes, but the end result is what counts (at least for me). I definitely will use expedia.ca again for future trips. Even though the customer service was excellent, there was no way for me to reach someone while I was in a foreign country and had to make changes to my travel plans. This why I only gave four stars instead of five.

I couldn't make my trip and had paid insurance. It is nearly 4 months of emailing and getting no reply after the 1st acknowledgment saying someone will be in touch within 72 hours. Customer service is beyond poor, bordering on scammers!

The accuracy of the booking of my recent trip to Jamaica, completed through Expedia Canada was an ordeal.
A stayed at a Riu Palace Aquarelle with family, vacation booked three months in advance, and a process that supposed to go smooth and filled with excitement turned into a very unpleasant experience. We arrived at the hotel, I was presented with errors in the booking where Expedia had submitted my 10 years old child as an Infant, it had charged full amount for the booking, including my child, then the hotel charged me $830 cad extra on top of the full amount charged by Expedia at the time of check in, claiming that there was an error on the info they had received from Expedia. I paid the amount as we had travelled all the way, I submitted a claim the same day to Expedia, spent much time back and forth with virtual agents/ customers service, received an email from Expedia group saying they were looking into the issue and that I did not needed to reply to the email and I should wait for them to contact me again, and I have not heard from them since March 29th. Today is April 7th. It was a very difficult situation and I must say that reception desk at Riu Palace were very polite and accommodating with our family and they made our stay very pleasant, still they needed to charge me the money as it was not a hotel mistake. Not recovering yet from that situation, when ready to do the online check in with Porter Airline on our return connection from Toronto to Winnipeg, we encountered that Expedia had sent the wrong information again to the Airline, this time, they had entered my child as an adult, and I could not complete the full online check in, which created a big problem, as we had to go through customs at Pearson, and do a check in process in person with Porter agent at their Kiosk, meaning, we have to go through security system again when we could have gone straight to connecting flights area if we could have completed the online check in and save us time and energy. Porter Airline service at kiosk was absolutely amazing and they helped us to correct the issue, but the agent explained that this situation could have caused bigger issues if the flight would have been booked as an international flight. Two big mistakes that dragged us with money, service, and a very unpleasant experience during our vacation time. Two teachers in the family that suppose to travel with peace of mind but Expedia mistakes gave us two big hiccups this time. I won't book any trip, or use any Expedia service ever again, nor my family. 🥲🥲🥲

I rented a room for 5 days and have to leave 2 days sooner because of my work. I checked out earlier and i have to chat with Expedia because i leave sooner (not an easy way and a fast way 2x45min).
And finally Expedia told me they can refund me the 2 days. I was very disappointed

DO NOT BOOK THROUGH EXPEDIA. Expedia claims to be there to help when issues arise with your booking but they are not. If any issues they'll make you do everything to rectify issue and promise credits for your next booking where they couldn't help. Than say sorry we can't give you anything. Also the communication internally in there company is horrendous. You'll end up speaking to multiple agents which have no idea about conversations previously. They try to make you get frustrated and quit. HORRIBLE CUSTOMER SERVICE. You're much better off taking the time booking all items yourself. You'll save time, money and frustration. Holidays are not supposed to be like this continually but Expedia makes sure they are.

Terrible customer service. Also broke Canadian law (Competition Act). We rented a vehicle off site from the airport. When we went to pick up the car, the rental company advised me of a 2500 USD hold for insurance deposit in case of a collision. That was never disclosed when renting through Expedia and when I called to address this they said it’s in the fine print. This is called drip pricing which is an offence under the Consumer Protection Act in Canada. Basically the customer service manager’s attitude was too bad so sad. I couldn’t even get a refund without having to jump through hoops. I have filed a complaint with the Competition Bureau regarding Expedia’s deceptive practices. Be cautious when renting a vehicle through Expedia.

I used to use expedia for everything. Then a problem came up with a flight refund and I lost $800 due to misleading website content. They told me to pound sand. There are a lot of different options out there and I have cancelled all my existing expedia bookings for an upcoming trip. Stay away from Travelocity, orbitz , vrbo, cheaptickets, hotwire and hotels.com - same ownership group. If the bot replies to this and says they want to help resolve the issue - they dont. They already told me to go away.

Scam. Booked a 2 way flight from Toronto to Alberta a few years ago. Checkout price was supposed to be $800, but on my credit card statement I saw they charged me $1300. When I called to complain about this, they were very defensive and would only offer me $200 in Expedia credit. Never using this site again.

Spport number for "Contact Expedia if you need help" does not work. (1-888-397-3342).

Basically, a pain to deal with. Stay away, if at all possible.

I asked for the most basic change—move my rental to a different date but somehow that was “impossible.” They refused. Wouldn’t help. Kept sending emails saying ‘we’re here to help you” so when I said, ok then help me, they said “no we can’t”

They said I can PAY to cancel my reservation, lol, OR, if I just don’t show up, there’s no penalty.

Customer service kept saying “THANK YOU FOR UNDERSTANDING”—even though there was nothing to understand except how unhelpful and inflexible they were being. Everyone working there is an absolute psychopath. Do yourself a favorite and rent all your cars directly from Enterprise.

I had an extremely disappointing and frustrating experience with Expedia.

While I was in Turkey, I became seriously ill and urgently needed help with my flight. Instead of receiving support, I was met with rude and unhelpful customer service. I provided a doctor’s note to explain my situation, but my request was rejected without any clear reason.

What made this even worse is that there was no clear policy on their website explaining why my request would be denied. I was left completely unsupported during a very difficult time.

As a result, I ended up paying twice for my flight, and I still have an unused ticket that Expedia did nothing to help me with. This caused me both financial loss and unnecessary stress.

This has been the worst experience I have ever had with any travel service. I strongly do not recommend Expedia to anyone.

NEVER use Expedia to book a holiday. Mt name was messed up on my ticket and they said 48 hours they would get back to me 96 hours later I contacted the airline who has heard nothing from Expedia... Cost me $1000 to fix the error. Horrible customer service and lies!

I tried to book a flight and the Expedia website wasn't able to process my payment due to their error/glitch. Instead it put a hold on my credit card for the value of the flight for over a week, with no booking confirmation. I booked with Flight Hub and ended up paying $125 less for the same flight. The Expedia credit card hold for a contract that was never completed made my vacation difficult. After over 15 years of using Expedia, I will not use their service ever again.

Customer service is automated with no way of getting a refund if you don't have an itinerary number. It's just about impossible to reach a human on the phone and the automated online system is useless.

Expedia
Has anyone been or seen or talked to the back room/ office.
This is a sacred place, once your information enters it doesn't come back out. Next time one of their representatives says this has to go to our back room/office be careful, be very careful, they say they are gathering information about settling your case, next time you call, next time over and over again. Hopefully you have a good credit card company like TD to take care of you, Expedia not an honest company.

We tried to book a flight 6 or 7 times but each time the site said it could not process the booking even though payments were taken (and subsequently had to be refunded each time and cancelled). Chat help was useless and could offer no explanation. Went to booking.com and first time the booking went through. Expedia tried to palm it off as a problem on the airline end. Said rates and flight details change all the time and that was the cause of the failure to complete....(!!@@&&&).

J'ai loué sur Expedia un hôtel à St-Martin en très mauvais état. J'aurais voulu mettre mon avis sur l'hôtel sur le site d'expedia et c'est tout à fait impossible. J'ai appelé plusieurs fois... La ligne coupe tout le temps, personne ne comprend mon problème, on m'envoie des formulaires qui ne sont pas les bons, le niveau supérieur est censé de rappeler, ce qui n'arrive jamais. Bref... c'Est épuisant... après au moins téléphones... et surement heures de perte de temps... je suis au même point. J'aurais aimé partager ma mauvaise expérience afin que d'autres personnes sachent ce qui en est mais c'Est tout à fait impossible.

Méfier vous alors des photos et commentaires sur Expedia car il est tellement difficile d'en faire un qu'on finit par abandonner.

I had AMD-YVR flight booked. I received an email from flight operator about the cancellation. I kept telling expedia customer support team and they said flight is still confirmed. I called 3 times. Flight ended up getting cancelled and cs team not there to listen to customers. Such a joke in the name of service. They should have called the operator to confirm the cancellation rather than being lazy and make us do all the steps.

I am booking another ticket and would never book it through expedia.