Hotel Direct Reviews 6.703

TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

From the train journey to the hotel .....which was amazing .... to abba voyage. Wich was incredible.. this package was perfect would recommend this for peace of mind and an enjoyable adven... Toon meer

Beoordeeld met 5 van de 5 sterren

The whole booking experience was made so easy with the hotel and show tickets included. I had to change my booking because I'd got mixed up and my problem was dealt with quickly and efficiently. Defin... Toon meer

Beoordeeld met 5 van de 5 sterren

This is the second time I've used hotel direct and will definitely use this service again. Made booking a hotel, a show and even train tickets so much easier and at a better price too rather than... Toon meer

Beoordeeld met 5 van de 5 sterren

Great location. Fantastic rooms , spotless, very modern , everything you need . Best views from The sunroof terrace. Staff very friendly and accomadating. Perfect place to celebrate our 1st Weddi... Toon meer

Bedrijfsgegevens

  1. Touroperator
  2. Hotel
  3. Theaterbedrijf
  4. Treinticketbedrijf
  5. Reisbureau

Geschreven door het bedrijf

The only hotel agent with a Google 5 star seller rating. Customer service really differentiates HotelDirect.co.uk. From an expert UK Customer Centre (0800 633 8000) to their Arrival Assurance™; a unique check of your reservation with the hotel 48 hours prior to your arrival. Hotel Direct is a hotel breaks specialist offering hotel packages that include discount rail tickets, coach travel and theatre breaks. It's cheaper when you package.

Hotel Direct Details

Geschreven door het bedrijf

Packages are cheaper!
Hotel Direct allows you to create you own hotel break by dynamically packaging your choice of hotel with rail travel and/ or theatre tickets or attraction tickets. It's 100% flexible - choose any hotel, travel from anywhere in the UK. If you're going to London, add any West End show. And the really great news is that when you create a package, the hotel and travel prices are cheaper than when booked separately. Saving you time and money.
Arrival Assurance™
Why would you book a hotel with a company that doesn't check your booking? Only Hotel Direct checks your reservation 48 hours prior to your arrival and sends you a reminder confirmation with the names of the people at the hotel and at Hotel Direct, who re-confirmed all your reservation details. This ensures there are no unwelcome surprises at check-in and you can travel with complete peace-of-mind.
UK-based customer service centre: 0800 633 8000
Our company is 100% based in the UK. Call our friendly UK service centre for the very best hotel prices and expert advice, Mon-Fri 9am to 5pm. Calls are free on 0800 633 8000.
Up to 75% off published hotel rates
All Hotel Direct rates are discounted with up to 75% off hotels' published prices. With rail inclusive breaks you'll save up to 50% off the price of your train tickets. And when you package anything with a hotel, travel or theatre or attraction tickets, we also provide special package discounts off the hotel price. Check-out our Hidden Gems™ for exclusive offers. Hotel Direct staff are awaiting your call. They get up in the morning to find you a fantastic hotel or package deal!
Best price guarantee
Hotel Direct tracks hotels' own prices and other agency prices to ensure their rates are always the lowest available. However, in the unlikely event that you find a lower rate after booking, call Hotel Direct and they'll refund the difference.
1000s of hotel reviews
Hotel Direct has one of the biggest resources of hotel reviews and theatre reviews on the world wide web. All are genuine reviews left by Hotel Direct guests and offer a fantastic way of comparing and assessing hotels and shows.
No Card fees. No Booking fees.
All prices displayed on Hotel Direct's website are per room and include VAT and if applicable, hotel service charges. Prices are the total price for all guests. There are no Card fees, Booking fees or other hidden extras to be added.

Contactgegevens

Promotion box for Hotel Direct

Hotels, Rail Breaks and Theatre Packages

For the best prices, 5-star customer service and full ABTA protection:

4,8

Uitstekend

TrustScore 5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Abba solutly amazing

From the train journey to the hotel .....which was amazing .... to abba voyage. Wich was incredible.. this package was perfect would recommend this for peace of mind and an enjoyable adventure

6 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic

The whole booking experience was made so easy with the hotel and show tickets included. I had to change my booking because I'd got mixed up and my problem was dealt with quickly and efficiently. Definitely recommend and I will be using them again

29 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Close to a scam in our experience

We found it almost impossible to find what we were looking for. If you're trying to plan a weekend away and looking for a nice boutique hotel somewhere then good luck searching for that. If you know the exact hotel you want (from their pretty limited selection) and the exact dates of travel then you may have better luck. But even if you do find something that hits the spot, you then need to go direct to the hotel to get the rest of the information you need about rooms, parking and so on.

And if someone has kindly given you a voucher and the hotel price is less than voucher value, you lose the whole difference.

Prices almost always cheaper going direct to the hotel.

All in all, leaves a pretty nasty taste in your mouth...

21 mei 2026
Review zonder uitnodiging
Logo Hotel Direct

Antwoord van Hotel Direct

Dear Mr Dexton,

I am sorry to hear you were unhappy with the many hotels we offer on our website.

We specialise in UK City breaks and London theatre breaks with vast hotel options, including boutique style hotels. We do require exact dates of travel as we work on live availability in order to offer the best package or hotel deals.

We can also provide any information not available on our website by phone, including room information and availability, parking details, disabled access etc.

Vouchers are only usable for one booking and our terms and conditions of the voucher are shown on the vouchers themselves.

Our team is available Monday to Friday, 9AM to 5PM to answer any questions you may have about the hotels we feature.

Kind Regards,
Becca Saunders
Reservations Manager

Beoordeeld met 5 van de 5 sterren

‘Wicked’ weekend

From the booking process, to actually seeing the Wicked show and staying overnight at the Thistle Bloomsbury Hotel, the whole experience was AMAZING. Would highly recommend. Thank you

16 mei 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Everything was done for us

Everything was done for us - but at a price. The hotel and show were both excellent but we paid a premium price for that. If we had booked direct with the hotel and theatre it would have been quite a lot cheaper.

4 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very smooth service

Booked though hotels direct after researching tickets and a hotel, I found the price offered by hotel direct was lower so thought I'd take the risk...and it payed off. Our hotel was 10mins walk from the theatre meaning we avoided needing a taxi. The hotel was lovely, I would never have found it myself (usually I stick to big chains when traveling with my young daughter), but it was great.

The day before travelling I recieved an email just confirming the hotel and theatre ticket info and I found that reassuring. I would definitely use hotel direct in the future.

16 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great location

Great location. Fantastic rooms , spotless, very modern , everything you need .
Best views from The sunroof terrace. Staff very friendly and accomadating. Perfect place to celebrate our 1st Wedding Anniversary. We will be back. Thank you x

3 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What a pleasure...

This is the second time I've used HotelDirect. A diamond service that I cannot fault. From the beginning, everything was so easy and straight forward. I was kept up to date on all aspects. All tickets and info came to us as and when promised. The service took away any worries I had about visiting London. I would definitely use this company again and have recommended them to several friends.

26 maart 2026
Review zonder uitnodiging

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