Quba & Co Reviews 229

Ordering on the website was easy. Kept informed of delivery which was efficient and quick. Product good and met expectations. So all good.

Helped to buy lovely man on the phone.

Good quality product, helpful service in store and on line, quick delivery

Good quality clothing; easy to use website and quick ordering, dispatch and delivery.

Bought something on a sale whilst visiting family - I live in London, and when arrived home, saw that it was damaged. Because it was a sale item, I wasn’t able to return it. Ho hum… lessons learned, etc. But what really p*sues me off, you can unsubscribe, you can’t change preferences -mi never did subscribe but guess the shop added my email that I HAD to give.

Items don’t fit. They are no-where near the correct sizes. To return them, you have to pay all return costs!
Initial large posting fee and then you have to pay to return the item. Great!
Then you are advised there is no Exchange available so you have to order again and…yes, you have to pay up for the full amount of postage again.
This company - based on that well known old Port of Stockport! - seems to be happy to rip people off.
Just not worth the risk. The bill for their over-priced clothes just keeps going up and up… recommend shop elsewhere!

I ordered a too large jacket for my wife, but when I called Quba and explained, I was sympathetically listened to, and helped to secure a replacement jacket of the correct size at no extra cost. Well done Quba and Neil.

I brought a coat from Quba Sails which developed a faulty zip. I had mislaid the receipt and had purchase the item by cash a couple of months previously.
I contact customer services who were extremely helpful. We narrowed date down and they located the receipt. I returned the coat back with a prepaid label for inspection. A brand new coat was returned to me with no quibbles in super fast time.
I can only praise the service provided by company in paricular Neil in resolving the issue quickly, efficiently without any problem for me. Thank you !

Very good quality jacket, well packaged, great price, and delivered on time. What more could you ask for?!

Ordered t shirt and was informed on its way. Then received email stating out of stock!! So no purchase made!!!!

Dartmouth shop staff always extremely helpful. Was able to try jacket on for size in shop and order on line to obtain weekend discount offer. Item received very quickly and just as I wanted. Shame same weekend discount wasn't on offer in shop as would hate to lose the shop.

I love the quality of the material.

Have been to two Quba shops now (Dartmouth & Fowey) and I have to say, what great sales people they have. Very polite, very honest and incredibly tentative.

Both Ellie in Fowey and the fella (didn’t get his name but he was from Nashville) in Dartmouth are an asset to your company.

Great product. Speedy delivery and smooth returns. Great online shopping exprience.

Item was received well within the time notified and was the usual excellent quality .

Great clothing and customer service.
No delays on my packages considering am in a remote location

I've purchased quite a few items over the years and not had any issues, however the jacket i purchased less than a year ago has developed a problem with the zip. Customer service were quick to reply, but weren’t able to offer a repair/solution (other than to find a third party). After looking on here (TrustPilot), I see other people have also had issues with zips. I really expected better (it wasn’t a cheap), and therefore will sadly not be buying anything more.