Tooled-Up.com Reviews 11.391

Rapid delivery of exactly what was ordered- including Einhell spare strimmer blades which definitely work on the strimmer unlike cheaper counterparts. Thank you.

Extraordinary Customer Service, I made several phone calls to customer service over a couple of days as I was looking for a lawnmower , The girls were cheerful , friendly , helpful and very efficient , I never felt pressured , no one tried to sell me anything , ( which made me keener to buy !!!) just really helpful , finding answers to my questions , I cannot fault them. I then ordered my chosen mower on a Friday afternoon , I almost fainted when it turned up the next morning !!! It has proved to be a really fabulous machine , I'm just super impressed with the whole experience with this company

Very straightforward ordering and arrived when expected. I will definitely use them again

The correct product arrived very well packed and on time. Top score

I needed a ¼" router collet for my Bosch AdvancedTrim Router. I'd already trawled th usual suspects and not found what I was looking for so looked here (by chance), found a genuine part easily, placed my order, got notified it had been picked and it arrived the next day.

I made the lawnmower purchase with the promise of a two day delivery. DHL were the carriers and that company failed 5 times to find my highly visible house bordering a busy main road. On each day DHL said it was due to failure at the door step, implying the fault was mine. This is lying - we waited in each day. On its own websites one delivery was shown as out delivery whereas another part it showed the attempt had been cancelled some time earlier. Tooled-Up could not sort out the problem with DHL.
I cancelled the order the after fifth failure and asked Tooled-Up for an immediate refund as I had never had possession of the goods. It took three phone calls and a week to get the money back.
I can’t believe DHL could make such a hash of a straightforward delivery. The first delivery was scheduled for 15th Juy; I got my money back 26th.

Very quick delivery, lots of useful communication and goods exactly as described.

My first time in using tooled-up. Great service and fair prices. Item arrived quicker than expected. Would definitely use them again.

Fast delivery and very reasonably priced great communication
The weed puller I purchased works very well I’m pleased with it

On the 18-07-2025 I ordered online from MyToolShed a Bosch cordless hedge trimmer, Bosch Easy grass cut cordless grass and edge trimmer & a Bosch cordless Li-ion battery 6ah. Received prompt confirmation emails of my order that they we being packed and dispatched to courier (DHL). The hedge trimmer arrived circa 1pm on the 22-07-2025, but not other items so phoned the enquiry number to check on order and spoke to their back office which is obviously based in London (based on accents) easy to talk to and helpful said they would check on the items not rec'd ; unfortunately the second two items had been missed off (they were ordered in a separate order to the hedge trimmer so obviously a slight glitch. The next day I got an email from customer service at Tooled-Up (all part of the same company I believe i.e. Lee Industrial) apologising for the mix-up and advising that the remaining items would be dispatched asap ; I then got the usual automated emails saying that the items were being dispatched and one from DHL with tracking number remaining items were delivered by DHL circa 10am 24-07-2025. Obviously a slight glitch at the warehouse but what made this purchase hassle free was the ease with which I could contact the company by phone talk to someone and the resulting speedy resolution and the emails sent by them to keep me updated. Advice to others if your ordering multiple items don't check out your basket until you have selected all your items you'll save on postage, (I bought one item then decided to look for other items hence the two orders). Also I found My Tool Shed to be the most competitively priced for the items I bought. Based on my experience I would buy again from this firm and would recommend to others.

I use a selection of Bosch tools for my gardening. Tooled-Up carry an extensive range, and the guys are very knowledgeable and helpful when it comes to help me building my personal 'toolbox' collection. Thank you, guys :)

As a previous customer, I placed an order as everything was showing as in stock on the website, some small items were dispatched i.e. a charger & an adapter but the main tool a chainsaw was not, I had to email in to ask when it would be delivered, was told 5 working days after, fine so I waited again no further communication so emailed in again to be notified it was now a pre / back order item and not due for another 7months. They Would only refund the amount for the chainsaw so had to pay the £7.95 delivery charge for a £55 charger & adapter not ideal as I then had to buy the chainsaw again from another supplier who shipped the saw out next day & with free delivery.

Due to their poor customer service and policy’s this was a complete waist of my time, I will not be using this company again, this could have been successfully resolved very differently.

Prompt service and delivery of high quality product

I had bought a Black & Decker battery jigsaw from Homebase in their closing down sale. Battery didn't work & turned out to be from 2021.
Tooled-up advertised the exact new genuine replacement at a sensible price & carriage. Easy to order, arrived on time with progress reports. It is new & works perfectly. Thank you.

Easy to order and they had what was required. Quick service. Thank you. +++++5+++++

Good company to deal with, and yo get to speak to a real person for customer enquiries!

Excellent service, great price and next day delivery as promised. Will definitely use them again.

Item came quickly. Well packaged. Kept regularly informed by email throughout the process. Big focus on customer service, getting it right first time and soliciting customer feedback, which I’m happy to give.

Great service as always. Fantastic prices and super quick delivery,highly recommended.

Easy to order, arrived on time and well packaged. Customer service were good when I contacted them with a query by email.