Usprimemovers Reviews 2

Thank you so much for helping us to move from NY to CA. Timur and Alex did a great job. Definitely will use you again.

WARNING!!! DO NOT HIRE THIS COMPANY. HANG UP AND RUN!!!! The brokers do a good job of selling you on the services but in the end you will regret it. I wish I had read the reviews on Yelp more carefully. If I could give this company a negative 10 stars, I would. I'm posting it here to help people avoid hiring them.
I've had to hire several professional movers in my retail career and this was hands-down the worst moving experience I have ever had. In the end the cost was close to $10K and that was me packing everything. Which I was ok with if my belongings would have arrived in one piece. Interestingly enough, nothing I packed was broken but many of my furniture pieces were literally destroyed. At least $8,000 of furniture had to go to the dump. And the kicker - they wanted to give me $89 (yes you read that right; EIGHTY.NINE.DOLLARS) back in replacement. What a freaking joke!!!! They hire a 3rd party claims company which makes you jump through fiery hoops to even submit a claim to begin with then slaps you in the face with an $89 payout. Which is insulting.
The guys that came to pack up the truck were great (but complained about the pay) and were careful when loading the truck. Where it all went wrong was when it got moved to another truck. They must've literally thrown the furniture in there. Lots and lots of communication when they wanted their payment but then they were non-communicative, almost secretive about the delivery dates. Trying to get me to pay for "expedited" delivery.
They waited until the last minute on a Thursday afternoon to tell us when to expect delivery on Saturday (which logistically is almost impossible given the miles they had to go). I emailed them FIVE times asking to let us know as we had to buy flights, rental car, etc. Then they were 24 hours late on the day of delivery (which I predicted based on the miles). We waited for them for 7 hours on the day of delivery before they finally contacted us to reschedule only after another 4 emails throughout the day asking for an ETA.

Don't get suckered in like I did!! Also a shame that they use Veteran Owned to cover up their scam. Most veterans have integrity. These people are THIEVES!! YOU PEOPLE ARE GOING STRAIGHT TO HELL IN THE EXPRESS ELEVATOR. $89!!!!! My head still can't quite grasp that one.