Wynstan Reviews 31

We received a quote and paid the deposit (via bank transfer—first mistake) which was half the quoted amount. We had three check measures booked, but each time there was a no-show. After 59 days, we finally had a check measure done, only to learn that the subcontractor had stopped working with them and never submitted our measurements.

We booked another check measure—by this point we were 74 days into the process—with a further 12-week wait after measuring before manufacturing could even begin. Again, no one showed up, this time with the excuse of a car accident/flat tyre.

At this stage, we cancelled the shutters. That process was another headache. They initially claimed we would lose our deposit because the shutters were already in production—which was untrue since no measurements had ever been submitted. I pushed back, pointed to the contract, and outlined the refund terms. Eventually, they agreed, promising a refund within 10 days. That didn’t happen. We had to escalate to NSW Fair Trading, and another 34 days later we finally received our refund—minus fees.

Key lessons:

Always pay deposits by credit card for protection.

Avoid Wynstan.

We ended up going with No Bull Blinds instead—same price, 12-week turnaround, and we couldn’t be happier.

After spending over $10K on multiple security doors, the way in which Wynstan managed a complaint about damage caused to our property on the day of installation was dismissive and frankly appalling. An inspection after the first door was installed, showed property damage which was raised with the installer minutes after installation. No other tradespeople had been on site and the area damaged had been recently painted, the installer immediately denied liability and despite us photographing the damage and lodging a report immediately to head office, we were treated with contempt and denial that the installer could have caused this issue. Absolute BS there was no damage before this guy stepped on site. When reported, we were asked if we had photos of the property BEFORE work commenced, what a joke, we need to photograph our premises before your contractors start - you really trust them then ???? Then offering to fix it with a can of metal spray paint - gives you an idea of the slap dash nature of the work and, why offer if you weren't repsonible in the first place !! Further to this issue, moving funds from one quote to another without our authorisation and then advising us that we didn't own the goods because there was money outstanding, despite us being harassed to make payment in full before the installer left our site (even with the issue of damaged property) there's some creative accounting going on there. Sending a personal letter of demand to the site contact sprouting legal action and then advising us that our product was not under warranty until we paid the bill - atrocious!!! Avoid ! Buyer beware. Read the reviews and stay clear these guys are bullys who will use every loophole to avoid liability or responsibility.

Do not use this company
Promised quick installation to encourage a deal. Installation took months longer than planned. Installer was often uncontactable or did not show up as agreed. Blinds break repeatedly. Company is not available for repairs within 4-6 weeks. Customers service is surly and aggressive.

Chose this company due to the Google reviews and because of the promise that all 10 Crimsafe screen doors would be fitted by the end of Feb, they tried to fit today, a month after the promised date but all 10 doors had to be returned to the factory due to poor workmanship.I have called numerous times to complain and yet to receive a call from management to explain or apologise, spent over $14k and am waiting to see what type of compensation they would like to offer.
So disappointed overall.
They were fast to reply to my Google review so customers can see but no one from management has reached out to me personally yet!

We spent $6k on shutters for several large windows in our house. The Shutters were sold as being made of "hard wood" but when the first louvre broke not long after having them, we could see the material is some lightweight, cheap brittle wood composite. After this we had further issues - the flimsy plastic bars connecting them broke on one of the sets.

As they're under 5-year warranty we contacted Wynstan. After immediately saying they weren't covered, I pointed out that it clearly states they are covered on the website. Eventually a service guy came out. A long time later we were told they aren't covered but they can quote for fixing them...

Their warranty states:

The obligation of Wynstan is limited to the repair or replacement of products or components found to have a manufacturing or material defect that is not the result of normal wear and tear.

Well, the materials used are cheap and flimsy, causing them to crack and break...however somehow apparently this isn't a "manufacturing issue." After speaking to a very rude, unprofessional and accusational girl at Wynstan head office, a manager called who gave me a load of waffle, such as perhaps they were in strong sun (WTF - that's their purpose!!) and the warranty is a manufacturers warranty and Wysntan has nothing to do with it!

I asked for examples of cases where the warranty was upheld. Neither of them knew of any. Showing the warranty is meaningless.

The design gives away the cheap materials - the top and bottom louvres are too deep - around 6 inches, and fixed, meaning they block a lot of light needlessly. This must be because the materials are so flimsy that they needed to have thick bars to keep them together. A terrible design for a shutter, as it blocks a large percentage of the light that would otherwise come into the room during the day, even when the shutters are fully open.

AVOID WYNSTAN AT ALL COSTS – SHOCKING CUSTOMER SERVICE & FAULTY PRODUCTS
We deeply regret ever choosing Wynstan. Our experience has been nothing short of a nightmare, and we strongly urge everyone to take their business elsewhere.

Here's a summary of what went wrong...

Faulty Product: We ordered a fly screen door that was delayed for months and, when finally installed, failed within two weeks. The flimsy design was completely unsuitable for our space—something their own salesperson even questioned at the time of sale!

Zero Accountability: Wynstan took the faulty door back for ‘repairs’ and has now held onto it for over 6 weeks with no updates, no solution, and no estimated timeframe.

Blatant Ignoring of Consumer Rights: Under Australian Consumer Law, we are entitled to a refund, but Wynstan has flatly refused, despite failing to provide a working product. Their ‘solution’? A generic email telling us the order is "in production"—which we never agreed to in the first place!

Appalling Customer Service: Repeated calls and emails have been ignored. The company refuses to take responsibility and has made every effort to drag out the process, likely hoping we’ll just give up.
We have now escalated this to NSW Fair Trading and NCAT to force Wynstan to comply with their legal obligations. No one should have to go through this level of frustration and dishonesty just to get what they paid for.

Save yourself the hassle, the stress, and the wasted money—DO NOT BUY FROM WYNSTAN

Wynstan blinds faulty product repaired many times and wont give me a new blind or a refund. Keep saying they can fix it but it breaks again. My warrantee expires in 8 weeks after 3 years are they waiting till then so I have to PAY for repairs? No-one is hearing me - customer service doesnt help, installers dont help, they all say if it can be fixed we fix it. So how many times for it to malfunction before they agree to a refund? or a new blind?

- 7 months from order to delivery
- Several misleading and incorrect timelines
- Forgot to check measure
- Awnings were given scallops which were not selected or discussed - they look hideous
- Colour ordered based on the website list of allowed colours ended up being unavailable - in fact we were told that the website was simply wrong and needed updating
- No follow up for satisfaction or apologies for the delay

The quote guy came out in early June 24, outlined a great plan, advised they would use the power near the site for the awning and gave me the impression it would be hardwired. Installation finally happened in August 24, the awnings were installed with cords instead of being hardwired, and one of the cords doesn't reach the power point. "Just use an extension cord" was their suggestion. I said no, if it was going to be like this you could have put the cord on the other side of the awning where it would reach to a power point. "Oh, that's easy to fix", great, do it. More than two months later, it still hasn't been done, I've reported it several times, get told that Wynstan Coburg don't have a manager "go through customer service". I've done that, and I've just done it again. I didn't pay almost $7000 to have awnings with cords hanging out like a dodgy xmas tree. Just got a call from the installer who promised two months ago to get it done - said he has been so busy with new jobs that he couldn't get it done. Don't use Wynstan, once they have your money there is no commitment to giving you what they said they would.

Wynstan quoted on a Crimsafe security door at my house. We paid a 50% deposit which was $600. After chasing them up several times they finally booked a time for installation. Immediately the installer arrived he advised that the door could not be installed because the porch had not been properly measured (by the Wynstan representative). Wynstan then proceeded to ghost me when I tried to get a refund for the deposit. Advise to anyone in a similar situation - if you paid by credit card you can raise a claim with your credit card provider. If not, you can lodge a vcat claim for $67. We lodged a claim with our credit card provider and Wynstan tried to protest the claim however we provided a stat dec showing exactly what has happened and we were reimbursed. I would NEVER recommend this company. They failed to measure correctly and then they attempted to keep our $600 deposit having failed to provide the security door. There was no attempt by Winston to resolve the situation. They just tried to pocket $600 for nothing.

This post is on behalf of my friend Gail Taylor. Gail ordered folding flyscreen door she paid a deposit and waited a couple of months for installation. The guy doing the job took 4 days to do the job and within a couple of days it nearly fell off. I've sent five emails and visited the store twice with Gail and each time we're told somebody will contact you but nothing. Today Gail was told Mark will call you today ti get it fixed its now after six o'clock and still nothing. Unfortunately Gail paid for the whole job so obviously now they've got the money they couldn't care less so my advice to people is if you want any type of blinds don't use Wynstan with a Y because they are dodgy to say the least.