True Toys Reviews 

5.131
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

This company provides an excellent service and great value for money. I have placed 3 orders in recent weeks including a bike, games and puzzles. The prices were all discounted, commumication was very... Toon meer

Beoordeeld met 5 van de 5 sterren

I don't often write reviews but felt like I should give a shout out this time. I ordered this week and unfortunately due to me fumbling around wrote my email in wrong. Quickly spoke with their lovel... Toon meer

Beoordeeld met 5 van de 5 sterren

Fast delivery. Had a slight issue with saddle of the bike and customer service have arranged a replacement and hopefully the delivery will be just as quick. Would order again in the future.

Beoordeeld met 5 van de 5 sterren

First time using this company, very impressed with the service. Quick and easy to order, very quick delivery,it's a gift for Christmas so I haven't put it together yet, hopefully all the pieces are t... Toon meer

Bedrijfsgegevens

  1. Speelgoedwinkel

Geschreven door het bedrijf

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,2

Alle reviews

(5.131)

729 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very satisfied

Ordered on the Wednesday, delivered on the Thursday...brilliant service...Quality of toy was good too.
Alot cheaper than amazon

14 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing!!!

I ordered Tuesday, it arrived at the parcel shop the next day and estimated delivery was 3-5 days. The toys I bought were the best value for money when I did a price comparison on other sites. Just amazing. I will be ordering from here again. Before this order I had never heard of True Toys.

14 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely fantastic service

Absolutely fantastic service. Ordered one afternoon and arrived next day. Exactly as described. I'm going to have 2 very happy grandchildren at Advent.

13 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Recommended and will use again

Great delivery I was informed about when my delivery would be, the price was a bargain and a gift for my grandson, it was so easy to order, I had it within a few days, quicker delivery is also available, I recommend and will use again.

12 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Easy to order

Easy to order, very fast delivery and discounted prices. I love this shop and will be recommending to all my family.

8 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great price on toys I wanted

Great price on toys I wanted
Quick delivery
Only downside peppa pig home set was in a plain cardboard container bit disappointed as it’s a gift
Will definitely shop here again

6 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Have used True Toys a couple of times…

Have used True Toys a couple of times now and would definitely again, great prices for branded toy, they often have special offers and has usually been free delivery for me, delivery is quick and parcels are well packed, no complaints at all

13 oktober 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Packaging on box damaged

Package delivered in its original box with a lot of damage which with it been a present for my grandson isn’t ideal

10 oktober 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi Andy,

Thank you for sharing your feedback with us.

We’re sorry to hear that the packaging arrived damaged. We understand how disappointing this must have been.

We have reached out to you directly to look into this matter further and appreciate you bringing it to our attention.

Many thanks
Amanda
True Toys Customer Service Team

Beoordeeld met 1 van de 5 sterren

Really disappointed with how my parcel…

Really disappointed with how my parcel was packaged and handled

Received 2 out of the 4 toys with the packaging all ripped and beaten up !! Absolutely shocking how it passed checking and packing in the warehouse !!

I use this company regular but this was just lazy and unkind , toys are for children and usually purchased as gifts or Christmas or birthdays, I couldn’t pass one of the items on at all!! I managed to celotape the other item back together !!

Complaint made however it’s AI Responses and they want me to pay for and refurb a destroyed item that arrived ripped etc - not my fault and I will raising a charge back with my bank for damaged item / I have proof - luckily this particular item is only £13.99 - I managed to repair the other item!!

10 oktober 2026
Review zonder uitnodiging
Logo True Toys

Antwoord van True Toys

Hi,

Thank you for your review.

We’re truly sorry to hear that your items arrived in such poor condition.

This is certainly not the experience we want our customers to have, and we take your concerns seriously.

Please reach out to our customer service team at support@TrueToys.co.uk so we can review this matter further and work towards a suitable resolution.

Thank you for your continued support, and we apologise again for the inconvenience caused.

Many thanks,
Amanda

Beoordeeld met 5 van de 5 sterren

I’ve had a great experience ordering…

I’ve had a great experience ordering from True Toys - good range of products, well priced. They’ve delivered quickly and have used an outer box for big toys, which was great as I was worried that prying eyes might see them. I will absolutely order again.

8 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This pram has been purchased for my…

This pram has been purchased for my grandaughter for Christmas. So it's still in the box and I can't review the product. However I can say that the price was very competitive and I got an extra 10% off, making it a lot cheaper than Amazon. It was quickly delivered too.

7 oktober 2026
Review zonder uitnodiging

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