I love the product and with post sale engagement, I feel like part of a family rather than a customer.
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Lees wat reviewers zeggen
Wow, I have already received my order & I only placed it on Wednesday & today is Friday!! Absolutely brilliant service! More than 5 stars actually. Been kept in the loop the whole way through th... Toon meer
Excellent. Problem with the delivery rectified overnight before the long weekend. We overloaded it with an oversized pig and it performed flawlessly. I bought my first setup from these guys 10yrs ago... Toon meer
Customer service was among the best I have experienced in fifteen years. Prompt and thoughtful responses to my questions about the pizza tool stand I needed. Attentive follow up and follow through aft... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over BBQ Spit Rotisseries
Geschreven door het bedrijf
About us
BBQ Spit Rotisseries is Australia’s largest spit roast store. Choose from over 70 models of spit rotisseries, smokers, pizza ovens, BBQs, and spit motors.
Flaming Coals Offset Smoker BBQ
Geschreven door het bedrijf
- Flaming Coals Offset Smoker BBQ
- https://bit.ly/2Z3kTT6 If you are looking for a solid and sturdy Texas-style offset smoker without breaking the budget, then the Flaming Coals Offset Smoker BBQ is the logical choice. For added durability and efficiency, this smoker is constructed out of 3 & 4mm thick steel making it strong, the extra thickness in the body means less fuel is needed to maintain your desired cooking temperatures and together with the 20mm wide heat sealing tape around the cook chambers doors makes this one of the best value, high quality offset smokers available in Australia.
Customer service guarantee, 60 day returns, 1-2 year warranties
When you join our BBQ Spit Rotisseries family, you are covered by our Customer Service Guarantee, Returns and Warranty Policies
2-year warranty on Flaming Coals motors with our own onsite technician for your peace of mind
60 day returns policy on unused products from the date of purchase in case you change your mind
24-hour Monday-Saturday phone support
3 hour response time to emails 9am-5pm Monday-Saturday
Online live chat support 9am-5pm Monday-Saturday
Fast dispatch within 1 working day (for in-stock items)
Assembly videos and user manuals to ensure you get the support you need
Online Learning & Support Centre packed full of recipes and how-to guides
Our own Facebook community to share ideas, tips, photos etc.
Contactgegevens
59 Brunel Road, 3198, Seaford, Australië
- 1300 002 771
- sales@bbqspitrotisseries.com.au
- bbqspitrotisseries.com.au
BBQ Spit Rotisseries
4,7
Uitstekend
3K reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I love the product and feel like part of a family
I love the product and with post sale engagement, I feel like part of a family rather than a customer.
6 juli 2026
Shipped faster than expected
Shipping was earlier than expected. I look forward to trying the combination
6 juli 2026
Had to wait two weeks for a product…
Had to wait two weeks for a product which I bought. When buying the product it showed as in stock but received an email to inform me that there was no stock. Don't sell something you don't have.
2 juli 2026
Antwoord van BBQ Spit Rotisseries
Hi Anton,
Thank you for taking the time to leave your feedback. We sincerely apologise for the inconvenience caused.
We understand how disappointing it is to place an order for an item that was listed as in stock, only to be advised afterwards that it was unavailable. While we do our best to keep our inventory accurate, there are unfortunately occasions where stock levels can change before our system updates. For that, we sincerely apologise for the inconvenience.
We appreciate your patience and your understanding, and we're continually working to improve our stock management processes to help prevent this from happening in the future.
Thank you again for your feedback.
Kind Regards,
Jade D.
BBQ Spit Rotisseries
Antwoord van BBQ Spit Rotisseries
Thanks, John! Great to hear you were happy with both the product and our service.
Antwoord van BBQ Spit Rotisseries
Thanks, Gus! We’re glad you like the range, and we appreciate your feedback on shipping costs.
Quick and efficient
3 juni 2026
Antwoord van BBQ Spit Rotisseries
Thanks, Nick! Great to hear everything was quick and efficient.
Antwoord van BBQ Spit Rotisseries
Thanks, Jeff! We’re very happy to hear it!
Antwoord van BBQ Spit Rotisseries
Thanks, Shara! Great to hear your order was dispatched so quickly.
Antwoord van BBQ Spit Rotisseries
Thanks, Andrew! Great to hear you were happy with the product, service and delivery.
Antwoord van BBQ Spit Rotisseries
Thanks, Nicholas! Great to hear the rotisserie was exactly what you wanted.
They use couriers please
They use couriers please! A well known useless courier service that has taken over a week to deliver my small package. They charge what Aus post would charge (trust me in know what they charge) and use this cheaper courier that just loves to lose packages (had it b4 from other companies that use this indian mob). You claim your Australian business but when the customer calls, you get someone from overseas. So your not just a small business from Seaford at all. Very deceptive. The products i ordered are readilly available in many other online retailers. They are now getting my business from now on. See ya.
29 april 2026
Review zonder uitnodiging
Quick and easy
Easy to sort what I needed online quick payment methods and extra quick delivery. Items arrived very quickly and as specified.
Great work guys, keep it up!
7 mei 2026
Antwoord van BBQ Spit Rotisseries
Thanks, Tim! Great to hear ordering was quick and easy, and everything arrived promptly as expected.
Antwoord van BBQ Spit Rotisseries
Thanks, Joseph! Great to hear you were happy with the product and quick delivery.
Great Easy & friendly People
Great Easy & friendly People, plates arrived very quickly & great quality
7 april 2026
Antwoord van BBQ Spit Rotisseries
Thanks so much for the kind words, Jim! We’re glad to hear the plates arrived quickly and that you’re happy with the quality. Really appreciate the support and enjoy the cooking!
Antwoord van BBQ Spit Rotisseries
Thanks so much for the great review, Theo! Glad to hear you’re happy with it and appreciate the quality. Enjoy the BBQ and happy cooking from the team at BBQ Spit Rotisseries!
Delivery was fast but received the…
Delivery was fast but received the wrong size pizza trays.
After talking to a sales person it has been sorted out and returned to have them send out the correct size thanks again on your fast response 👍
9 april 2026
Antwoord van BBQ Spit Rotisseries
Hi Paul,
Thank you for taking the time to share your feedback, and we’re genuinely sorry for the inconvenience caused by receiving the wrong size pizza trays. We understand how frustrating that must have been, especially when you were expecting the correct items.
While we’re pleased your delivery arrived quickly, we sincerely apologise that we didn’t get your order right the first time, that’s not the standard we aim for.
Our customer service team has now been in touch to organise the return of the incorrect trays, and we’ll make sure the correct ones are processed and sent out to you as soon as the return is underway. We’re glad we’ve been able to step in and start putting this right for you.
We truly appreciate your patience while we resolve this, and we’re sorry again for the trouble caused. If there’s anything further we can assist with, please don’t hesitate to get in touch.
Thank you,
Kind Regards
Jade D.
BBQ Spit Rotisseries
Antwoord van BBQ Spit Rotisseries
Cheers legend, love to hear it! Glad it arrived quick and was easy to set up. Time to fire it up
Great service and communication through…
Great service and communication through the whole ordering process
7 april 2026
Antwoord van BBQ Spit Rotisseries
Thanks legend, really appreciate it! Glad the whole process was smooth from start to finish.
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