BEAR Reviews 

We recently visited BEAR Iron Gate and had a fantastic experience. The food was absolutely fantastic – fresh, delicious, and beautifully presented. Everything we ordered was excellent, and we'll definitely be back the next time we're in the area.

What really made the experience stand out, though, was the exceptional customer service. After our visit, I realised I'd left behind a scarf with a lot of sentimental value. I must thank Lucy, who was incredibly helpful from start to finish, keeping me updated, arranging for its safe return, and making what could have been a stressful situation completely hassle-free.

It's rare to come across someone who genuinely goes above and beyond for a customer, but that's exactly what Lucy did. Her kindness, communication, and willingness to help were outstanding and are a real credit to BEAR.

Great food, fantastic atmosphere, and truly first-class customer service. I couldn't recommend BEAR highly enough.

Not a good experience been here a few times over a couple of years thinking things will improve. But hey ho, they don't. The usual, waiting for ages 30 minutes plus for your hot food order which is then served luke warm or cold, even when the place is quiet? Totally unacceptable. Stained fabric seating, tables not cleared or cleaned properly, food bits on the floor and on sofas, seating. Staff do not look happy at all every time, there is no friendly greeting. Feels dated and uninviting for all of the above reasons. Will not be going again. It's all about taking your money.

I remember going on the weekend and it being very busy, regardless of this I had a great experience with the team. Very smiley and welcoming. I always like to visit, whether it be for a quick bite or a coffee. I was talking to my wife about this and she prompted me to make a review as it’s always nice to share positive experiences

Food brilliant but the site in general looks like it’s not cared for anymore. Whats happened? Rubbish everywhere!!! Bins all full.. staircases to car park and inside area near Asda is absolutely filthy! The place looks unkept. Which is a shame as it used to stand apart from the rest of the tired looking town centre. Sort it out Barons Quay.

Great service, great coffee

Amazing coffee beans !!!!

Ordered the main and then refused the dessert with attitude.

Loved our experience in Bear Uttoxeter so thought we’d give Derby a try. Picked Irongate because it is open until 9 pm.

7:30 table, mains were delicious. 8:10, can’t order anything else because kitchen is closed. In my experience, this means no new covers starting to eat. When I challenged the fact that cake and ice cream are no real effort and was not impressed by policy, especially not to be warned “last orders”, I was greeted with attitude and not my fault.

Puddings in Pizza express it is then. Shame, I was really looking forward to it.

Great food and menu. Friendly staff. Fantastic atmosphere.

Been several times to BEAR and always had good coffee and food.

Easy to order, delivered safely on time , excellent beans . So happy customer and will reorder if I can’t get to the store

Every month, like clockwork, I receive a notification that my subscription delivery is on its way. Just five days later, it arrives. The communication is excellent, and the coffee is consistently delicious, making each day enjoyable.

Came in today, two members of staff completely run ragged ! One on coffee’s one on the till, the guy on the till has to take people there food also.
Waited 20 mins in a queue.. supposed to be a nice experience going out for lunch, made terrible as they don’t want to employ the proper staff.

The team at Bear Wimborne are just so lovely. Food is amazing and they do the best Chai Latte I’ve ever had ♥️

Placed the order on the 1st November and it did not arrive until 7th November missing the birthday date, the delivery address is close and suggest reconsidering the mail prefernce used for thier deliveries. However the recipient does love Bear and was happy to receive a gift voucher

Delivery time is long otherwise I’d of given a better record

Collected 9 magic stamps over time, only to be told that due to their transition toa new app i cant collect my 10th free drink. Wont be coming back.

Great coffee, direct to my door for my morning brew. What more could a girl want!

I ordered a voucher in line but made a mistake. The Nottingham team were excellent in rectifying my mistake and ensuring the voucher would work for my son as he returned to uni!!!

Not great. £6.20 which comprised of decent filter coffee with no option to add cream or milk and a cold single expresso and cold piccolo. Only went in because I saw it being raved about on YouTube but I’ll never waste my money there again.