Car Planet Reviews 

FAO Kleo and Cara, you appear to have fell of the radar since my email highlighting another issue, we got one resolved and now I face another (actually 2) I have sent several emails and left 5 messages over the last 2 days and yet no one has responded? I can only assume that my messages are not get through. I know a member of your team quickly response to messages on this platform good and bad. So hopefully they will respond to this publicly and explain why im not getting a call or email back. Please don't respond with your standard message asking to contact customer support with the vehicle reg as this will not help resolve the issue. I need a member of the management team to call me ASAP. I have spent far to long on hold and chasing for a resolution

Great experience to buy my car .Mohammad Malki was very helpful and amazing, friendly,professional throughout the process .

Sadiq was helpfull today in helling buy my first car a jeep

Albjon was nice, great customer service skills and ensured we were looked after very well - throughout the whole process

Very disappointing experience – poor communication and handling of my money
I was initially considering purchasing a car from Car Planet and paid a £100 holding fee and a £250 deposit. The car then needed a repair to the top mount on the left front wheel, so I was waiting for this to be resolved before making a final decision.
My problems started when I requested the £100 holding fee back. Despite repeatedly being told that the refund had been sent or was being processed, I could not get straightforward confirmation that the payment had actually been issued. I repeatedly asked for a payment confirmation or transaction reference, but was met with delays and explanations that they did not have the resources to provide a receipt.
I was then told that the refund had been requested with accounts and would take 3–5 working days. Meanwhile, the car appeared back on their website, reduced by exactly £100.
When I questioned this, I was told that I had requested my £250 deposit back and that this was why the car had been put back on the market. This is not what happened. My previous correspondence clearly shows that I had only requested the £100 holding fee at that stage. I only subsequently requested the return of the £250 deposit because of the way this whole situation had been handled and because I had lost confidence in proceeding with the purchase.
What has been particularly disappointing is the lack of clear communication. I had to repeatedly chase for information about my own money, while receiving little or no response to my emails.
I have kept the full email correspondence, so I can substantiate what I have been told and what I actually requested.
The issue isn't simply the £100 or £250 — it's the lack of transparency, communication and trust. Buying a car is a significant transaction, and this experience has made me very uncomfortable about dealing with this company.
I hope they resolve the outstanding refund properly, but based on my experience so far, I would not recommend Car Planet to others

Just bought a car…it’s going back! Not fit for purpose. I would avoid this garage.

Carplanet have the friendliest, authentic, and most helpful sales advisors and phone staff. Mo Malki was very patient with the sales process, from start to finish, and even stayed 45 mins past their closing time on a Sunday, to make sure I was happy with the sales agreement and discounts on the added extras. I would highly recommend Carplanet and Mo Malki especially. Thanks Mo.

Albjon was great help easy to talk to and very helpful

Jason was brilliant today and find what I need .

As customer service goes, by far the worst experience of my entire life.

Not one member of staff who promised to follow up, did. "I will call you back." They never did. " I will answer all of your questions ". Never happened.

I visited the business on three occasions and only on one of those, I managed to view the vehicle in question! I followed their reservation rules, made an appointment for viewing, turned up, only to be told that the car isn't physically there, despite having several confirmation texts and phonecalls. Shocking!! These young people NEED an appropriate training in order to deliver customer service. I found the whole experience shocking, highly disrespectful and completely disorganised. Should you dare to point it out, they go into defensive mode, argue with you and have zero willingness to listen,let alone to acknowledge that an improvement is desperately required.

I wouldn’t trust this company.

I put my car up for auction with Carwow, and Car Planet was the highest bidder. Unfortunately, Carwow doesn’t disclose the bidder’s details until you’ve agreed to the offer. Had I known the winning bid was from Car Planet, I would have declined it, as I had previously heard some very poor reports about the company.

The inspector then came to assess the car. He repeatedly commented on how well I had looked after it and how good the bodywork was. However, when he plugged in his diagnostic machine, it supposedly detected a fault.

This came as a complete surprise to me because, just three days earlier, I had taken the car to Porsche for a full service. As part of that service, Porsche carried out a diagnostic check and reported no faults whatsoever.

I repeatedly questioned how I could be certain that the inspector’s diagnostic equipment was genuine and accurately identifying a fault. I even asked whether we could take the car to my local garage and have them plug in their own diagnostic equipment to verify the issue. He refused, saying he was running out of time.

He also claimed that his diagnostic machine was “high spec” and suggested that Porsche wouldn’t have carried out a proper diagnosis and would have used lower-quality equipment. I found that extremely difficult to believe and, frankly, quite laughable.

Despite the lack of any independent verification, the alleged fault was used to reduce the agreed price by £1,800.

The whole experience left me feeling that the process was designed to put the seller under pressure and maximise the buyer’s profit. If a fault genuinely exists, I would expect a company to be willing to verify it independently rather than simply rely on its own equipment and insist on an immediate £1,800 reduction.

Based on my experience, I would not sell my car to Car Planet again, and I would strongly recommend that anyone considering doing so carries out their own independent diagnostic check before agreeing to any price reduction.

TO ADD TO YOUR REPLY, I HAVE ALREADY CONTACTED YOUR CUSTOMER SERVICE TEAM AND STILL WAITING FOR A RESPONSE

1. First visit . Car is sold before test drive.
2. Put deposit on other car. Couldn’t test drive for 3 days.
3. Visited again after putting another deposit on different car. Due to their policies they couldn’t sell me that 2.00 litre car and offered me different car.
4. waited 4 hours for loan sanction. Sanctioned and signed but cancelled.
5. Asked us to leave for that day and offered us higher interest rate loan which we denied.
6 visited 2 times . Put deposit 2 times. Money is stuck and at the end with frequent deposits asked from us.

We still don’t have a car .. pity on us.

Very easy transaction, Janu very helpful

Recently enquired about a car and within minutes I had calls wanting me to come to the garage in Barnet to meet with the Financial person. After 3 phone calls & WhatsApp messages in the space of 30mins i declined on going to this garage & asked to remove my details from their system as i felt bombarded by calls & messages. 3 days later i still get a call to ask if i was making my appointment with their financial person, that i never made. Days later another call saying the car i was interested in was available. Starting to feel harassed with pushy sales people trying to sell a car i have CLEARLY said NO to they still want to keep calling. Pushy staff trying to sell & not listening to people on the phone saying remove my details off your system. This is 1 place to seriously avoid unless you like them to be this way towards you.

Very good service

Recently sold my car to car planet via car wow!
Firstly assessor arrived and barring a VERY minor dent and some seatbelt scratches inside the door, which I genuinely missed, somehow this equated to a drop in price of £1200??
After a lot of haggling I accepted a drop of £800 from the auction price.
To top it off they are then supposed to collect the car within 48hrs. 110 hours and STILL waiting for it to be collected!

It waz very good waz look after very well and dint wate that long sales man Adil waz sooo good

Warning warning. When you are sold a warranty they tell you, you can take it to any garage. YOU CANT!!!!Not only are DIAGNOSTICS NOT INCLUDED, THEY HAVE A LIST OF SPECIFIC GARAGES. Lots of garages we tried refused to deal with the warranty. Just be careful you know what you are buying before you spend £2000 on a 3 year warranty. They say as long as the garage us vat registered and willing to deal with them its ok but many garages won't deal with it.

Regarding the reply.

We had to accept the warranty because the car was sold to us with faulty brake discs, a dud battery and the air conditioning needed attention. We asked to send the car back under the terms but they wouldn't accept it and directed and assisted us to claim under the warranty instead. We took the car for a major service immediately we bought it and found all this out so we were stuck with the warranty. When we tried to get assistance for this fault, Angel put a man on the phone. He was not polite and as the answer shows they rely on the terms and conditions. We couldn't send the car back or the warranty, we were stuck. I am not impolite but I pointed out I didnt like the way he was treating me or speaking to me. They also relied on when we bought the car but the £2000 warranty is for 3 years so it shouldn't make a difference. The car has been off the road weeks now with a fault. Please be careful when you purchase a car or warranty as we regret our purchase.

Where do I start......so they don't let you use a diagnostic tool to see if there are are errors on the vehicle before purchase that was the first red flag. They don't offer a standard 3 month warranty which shows little faith in the cars they sell another red flag. Quick to take your cash but couldn't be bothered to provide the logbook, manual or service history until after purchase so they posted it out. Car broke down on motorway 3 times not even an hour into the drive AA towed me back to Barnet and diagnosed a electrical fault on the gear box which disengaged the reverse and even gears. Left the car spoke with the manager and told me to keep the keys even though they need to test the car so logic is out the window. They collect the keys the following day and what should have been a simple diagnosis just like the AA performed on within 5 minutes and the report sent to carplanet aftersales, they needed to move the car to the Enfield which took 19 days to complete..19 days for a 5 minute diagnostic. Now this is the nonsense I had to deal with...I had been asking for a refund since August 2nd when I dropped the car off under the consumer rights act 2015 all they had to do is put the car down as a rejection and believe me that was the most difficult and stressful moment of my life they held on to my money as long as they could and I prepared the forms for small claims court they reluctantly refunded me and even that took a further 10 days. Thier excuses are exhausting and frankly embarrassing getting your money back from them is trying to blood from a stone over all it took 5 weeks to get refunded. The time frames are ridiculous they lie constantly and there is no consistency in Thier stories. I asked for compensation and don't be surprised if the say no because that's exactly what they did! and even though I asked for a refund of the £70 worth of fuel sat in the car which they have happily stolen. Never ever leave a review when buying the car only after you have ran the car for a month leave a review but let's be honest after the disgraceful stressful and shameful experience I've had I would not recommend car plant to anyone please use common sense and approach a reputable car dealer that lets you diagnose the car and offered a 3 month warranty with the car without paying more otherwise you end up being carplanet'ed... Completelyscrewed!! Btw when asking for a manager Cara or Kleo you will never be put through to them as they are on permanent annual leave. I have reported them to the motor Ombudsman!!

Fantastic experience from start to finish! I recently bought a car from Idu at Car Planet Barnet, and it was by far the easiest car-buying process I have ever had.