U vraagt niet wat ik niet gewaardeerd…
U vraagt niet wat ik niet gewaardeerd heb. Wat ik niet prettig vond is dat de vuile was van onze voorgangers in de hal lagen. Dat de vuilnisbak in onze badkamer niet geleegd was. Dat het koffieapparaat nog vol lag met capsules en dat de twee wc smerig waren en dat er peuken in de asbak lagen. Verder was het huis uitstekend en de omgeving prachtig.
Antwoord van Dormio Resorts & Hotels - Maastricht
Dear bernie, thank you for your honest and detailed feedback. First and foremost, we sincerely apologize for the cleanliness issues you encountered upon arrival. The dirty laundry in the hallway, unemptied bathroom bin, used capsules left in the coffee machine, unclean toilets, and cigarette butts in the ashtray are absolutely not acceptable and do not reflect our usual standards. We completely understand how disappointing and unpleasant this must have been. Please know that we are addressing this immediately with our housekeeping team to ensure this does not happen again. That said, we truly appreciate your kind words about the house itself and the beautiful surroundings. We’re very glad you were still able to enjoy the property despite these issues. Thank you again for bringing this to our attention — your feedback helps us improve. We hope we may have the opportunity to welcome you back in the future under much better circumstances. Best regards, Sara - Dormio Resorts & Hotels