Holloway Removals & Storage Reviews 

Great customer service, kept me up to date, very attentive and easy to work with. The guys who did the move were very friendly, helpful and took care with our stuff. I would definitely use them again. The quoting process was also transparent.

Very punctual, friendly and professional workers. The guys did a great job and made everything so easy for us. Thank you so much 😊

Mathew and Marcus were cheery, respectful and very caring when moving us between homes. Very happy.

The Holloway teams were a pleasure to deal with. I would highly recommend them for all future moves.
They were courteous, punctual , professional, pleasant and accommodating.
It was a difficult move as the logistics included a long walk from loading dock to my apartment on both ends which ultimately impacted on the final cost, understandably.

They were completely straightforward and sincere. The three men who came to move our furniture: Marcus, Gabriel and Everton couldn’t have been more helpful and friendly. Really great people to have move your possessions.

I rarely write reviews, but the two guys who were sent by Holloways to do the job absolutely deserve one.

From the moment they arrived until the last box was in place, they demonstrated a level of professionalism that is becoming increasingly rare. They worked with clockwork precision from start to finish—every movement was coordinated, every task was planned, and not a single minute was wasted. Their teamwork was exceptional, making what is usually a stressful experience feel effortless.

In spite of language barrier (They were Brazilians speaking Portuguese) , they brought an incredible work ethic, positive attitude, and attention to detail that really stood out. In all honesty, I haven't come across this level of professionalism in Australia for quite some time. They treated my belongings with great care and respect, and their efficiency never compromised the quality of their work.

If you're looking for movers who are punctual, hardworking, respectful, and exceptionally skilled, look no further. I would recommend them without hesitation and would happily hire them again. Thank you both for an outstanding job!

Beware of this company and don't use them for storage as they give a quote and then double it, once they have your belongings. Their website say they offer stress free service, but this is totally false as it is the most stressful storage company I have come across and just when you think it is over, it carries on.

I now have photographic evidence that my 8.6 cu.mt can fit into 10 cu.mt. but was spread over 2 containers to rip people off.

My experience was based on a home removal of boxes and chosen furniture for a future home in several months time. The two young men were excellent in manner and professional in execution of the job.

The team were friendly and efficient, and took great care of all of our belongings.

Bruno and Yuri were super helpful with my move! Very careful with my belongings and regularly checking in about furniture placement! Highly recommend

The team was super responsive and accommodating to confirm our last minute booking. The team of two were quick, efficient and respectful. Outstanding service from the entire team. Thank you, Holloway!!

The removal team were efficient even in the rain. The only thing that could be improved on is regular updates on arrival times if they're delayed, as I was waiting around for the truck to arrive and could have been taking loads to the new unit. Other than that, a great experience from sales right through till the truck left the house.

Based on my personal experience, I cannot recommend this company.

Our move began with the crew arriving later than scheduled. In my view, the job appeared to be understaffed, with an additional and seemingly less experienced worker joining later in the day, which I believe contributed to the move taking significantly longer than expected.

I also recommend exercising caution before providing your credit card details. In my experience, my card was charged after the move without what I considered to be my authorisation, and I was unable to obtain a satisfactory explanation despite attempting to contact the office.

The post-move customer service was, in my opinion, extremely poor. My concerns regarding damage to our belongings were not resolved to my satisfaction. I also discovered documents that I believe were signed on my behalf without my permission. Additionally, I later became aware that telephone conversations had been recorded without my knowledge, which raised serious concerns for me.

This review reflects my own experience with the company. I encourage anyone considering using their services to carefully review the terms and conditions, understand their consumer rights, and make an informed decision.

A great experience with Holloway Removals from the initial phone contact / follow up calls to the Boys arriving on time, working hard and doing a great job. Nothing was an issue and made the process easy. Appreciate your assistance, would highly recommend.

Really professional and friendly team.
Good communication before and during the move and good follow up after.

During the quote phone call, I have particularly asked for if there is any call out fee. The lady called Loverna confirmed in the phone call that no call out fee will be applied under my case. On the moving day, 2 guys who came to move are polite and good in general. Although it took longer than I thought. It's a one bedroom they spent 3.5 hours plus 30 mins travel time to my new place. In the final billing, they charged me call out fee 30 mins. When I called back to their office. Loverna replied rudely insisted there is call out fee and asked me to check the confirmation I signed as call out fee included. That's it without any explanation or apologies. They didn't even bother to check their phone record..This obviously she made the mistake in the sale call. They charged me total 4.5 hours, A$199 per hours. Be careful what they confirmed you and what they actually sent you to sign. I learn my lesson. Their customer service indeed need a lot of room to improve.

Beware of this company, they quote one price and once they have your goods they double the price. They also open the packages without permission. Not to be trusted. Very dubious and not trustworthy company.

I would never use this company again, i recently used them for a move from sydney -> melbourne

Let me start by saying the 2 lads that finalised the move on the Melbourne side were awesome, handled absolutely everything with very little input from myself. They were friendly and professional.

It's such a shame the Sydney side of the move was almost the complete opposite. 2 key factors attributed to this:

I had explained about 6-7 times to different members from your team before that time I was not at that location and to please call me for any/all issues during pickup. I did not receive a SINGLE call from your team that day, in fact the only time I spoke to someone was when I called your support line. As a result, my mother was stuck in the middle of a 3 way communication where she did not have enough information to handle it. You guys were significantly more expensive that competitors, but part of the reason I went with your team was the assurances I received during the sales process that your team could handle any/all enquiries with me directly whilst being remote

It's quite interesting that I received this email after pickup, noting that this is not my signature and once again did not receive a single call (i've also confirmed my mum was not asked to sign anything at that time):

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Secondly, I compltely understand that the removalists could only pick up what was on the invoice, however it is extremely disappointing that I extremely was clear during the sales process that I was not familiar with exactly what information you needed from me to quote this properly. I even sent photos through to your sales team to confirm that the quote was accurate and this was to be included. I was assured that everything here would be included

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As a result I'm left without a lot of my things which is extremely disappointing. I signed up for a service that absolutely has not been delivered, the lack of communications and organisation has been astounding

This has to be the worst company for trying to rip off customers. Keeping goods as blackmail to extort money.