Maker&Son  Reviews 

After reading about the company's past challenges, I approached my purchase carefully. However, the service I received was excellent from start to finish. The Song chaise sofa is beautifully made, comfortable, and the fabric has aged wonderfully over time.

My wife ordered a sofa from Maker&Son over 9 months ago and has been fighting ever since to get the sofa we paid for. Emails go un-answered, phone lines have been off for over 6 months, social media comments have been disabled since late 2025. It’s downright fraudulent behaviour they have been doing and they should be ashamed of themselves.

All the 4-5 star reviews are completely fake as they are all the same length, the same style and content and name a product specifically for search purposes and Trustpilot need to sort these guys out as they are spamming with fake reviews to hide the real truth!

Do NOT under any circumstances give this company your money as there are so many people who have never received products in over 9 months and so many fighting through the courts to get their money back!

Still fighting to get our money back - over a year now. American Express are now dealing with it as a section 75 please please do not trust these reviews I hope Trustpilot will investigate them all
You will pay for something you will never receive

Beware of the fake reviews.
My experience with this company has been awful, once they take your money you will never hear from them again and no order will ever be delivered.
Just Google the company name and previous company directors.

All the 5 star reviews are very similar - mentioning the craftsmanship and products by name and all of them have never left previous reviews. Trust pilot needs to investigate and remove them.

We waited slightly longer than expected for delivery, but considering the sofa was made to our specifications, we didn't mind. The Marnie large chaise is exceptionally comfortable, looks stylish, and still appears brand new after months of daily use.

We arranged a home visit before ordering our corner sofa and it made the process so much easier. The team helped us compare options without any pressure. The Otter 2x2 corner sofa fits perfectly in our room and has quickly become the family's favourite place to relax.

Taking a chance on the Song armchair turned out to be a great decision. It's wonderfully comfortable, offers excellent support, and looks fantastic in our snug. The quality of the cushions and fabric is excellent.

Our sofa took a little longer than originally estimated, but the wait was absolutely worthwhile. The Otter large sofa is spacious, comfortable, and beautifully finished. The delivery team were professional and took great care during installation.

The mobile showroom service was a huge advantage for us. Being able to see fabrics and test the sofas at home made the decision much easier. We chose the Otter loveseat and it's been just as comfortable as we remembered from the visit.

I was slightly cautious before ordering because of things I'd read previously, but my experience was extremely positive. The communication was excellent throughout, and the Marnie three-seater arrived exactly when expected. It's beautifully made, comfortable, and feels worth every penny.

I had enormous difficulty getting money back for an undelivered chair but I did in the end after putting it in the hands of my lawyer. However my main concern is that someone is posting lots of 5 star reviews. They are all from people who have never written a review before. These are obviously dishonest and Trustpilot needs to investigate.

I recently bought a sofa and was impressed from the moment it arrived. The craftsmanship is excellent, the materials feel high quality, and it has a level of comfort that's hard to find. It genuinely feels like a handcrafted piece of furniture.

We purchased the Otter armchair for our bedroom and it has exceeded expectations. It's incredibly comfortable, looks fantastic in the space, and feels very well made. A great addition to the room.

Recently there has been an influx of positive reviews which is ironic seeing as my family have been waiting over 6 months to even hear back about our couch since we purchased/chased and were ghosted for the couch we paid for. These new reviews are interestingly very similar and contradictory to the many other negative experiences other reviewers and my own family have dealt with when purchasing from here. Across all the other lower rated reviews there is consistency in how this business operates. This company should be avoided at all costs unless you want to lose your money.

We've had our Song loveseat for several weeks now and couldn't be happier. It's comfortable, sturdy, and the linen fabric feels premium. The quality is evident throughout and it has quickly become our favourite seat in the house.

Using the travelling showroom was such a worthwhile experience. Instead of guessing colours or comfort levels, we could see everything in our own home and take our time making a decision. We eventually chose the Otter Loveseat and it's lived up to every expectation. The whole buying process felt relaxed and personal.

I'd come across mixed comments before ordering, so I took plenty of time to do my research. In the end, my own experience was very positive. Communication was prompt, the aftercare information was useful, and the Song chaise has proven to be a fantastic purchase. The quality of both the upholstery and the build has really impressed me.

Waiting longer than expected wasn't ideal, but the extra couple of weeks didn't feel unreasonable considering the sofa was being made specifically for us. Our Marnie chaise has exceeded expectations with its supportive cushions, attractive detailing and solid construction. Communication was always helpful whenever we requested an update.

We weren't comfortable buying a corner sofa without trying it first, so we arranged a home visit. The mobile showroom allowed us to compare different models, fabrics and cushion styles without any sales pressure. We chose the Otter corner sofa and it's been a fantastic addition to our living room. The craftsmanship feels exceptional and it's comfortably the most-used seat in the house.

DO NOT GIVE SCAMMERS MONEY! Scam artists! Friend ordered her sofa from here. Not only did the sofa never turn up, the company withheld money and ignore all contact attempts. Their social media account restrict commenting or tagging, clearly to avoid all the scammed customers from calling them out. It’s a scam company and you will not receive anything you pay for. She had to go through bank to claim money as company are unreachable!!!