Paid for a MAST nurse consult, booked the vaccination but the pharmacy did not have the vaccine available or any idea that I had an appointment booked. They did call me back hours later by which time... Toon meer
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Lees wat reviewers zeggen
Absolutely excellent service received from Masta, the lady who looked after is ( can’t remember her name ) in Sandyford was just wonderful and put my Autistic children at ease. It’s a very much one ma... Toon meer
I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would ‘strongly recommend’ more than we really needed and that it would b... Toon meer
Bedrijf heeft geantwoord
A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travell... Toon meer
Bedrijf heeft geantwoord
4,3
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Paid for a nurse consult but no vaccine
Paid for a MAST nurse consult, booked the vaccination but the pharmacy did not have the vaccine available or any idea that I had an appointment booked. They did call me back hours later by which time I had received the vaccination from an HCP at a walk in centre. I would have saved myself £20 had I gone there directly.
18 augustus 2026
Absolutely excellent service received…
Absolutely excellent service received from Masta, the lady who looked after is ( can’t remember her name ) in Sandyford was just wonderful and put my Autistic children at ease. It’s a very much one man show and I found the office difficult to find ( it would be worthwhile doing another video on insta without editing ) so you know exactly where you are going. All in all I was very impressed with the price and proficiency of the service- much more organised ( and cheaper ) than all the other vaccinations places I researched. Would highly recommend:)
18 augustus 2026
Excellent travel advice given over the…
Excellent travel advice given over the phone , very informative . Easy to book a slot for medication collection .
29 mei 2026
Antwoord van Masta
Hi Gillian,
Thank you for your review!
We are so glad to hear you had such a good experience with your telephone consultation and that nurse was able to give you all the information you require.
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
Antwoord van Masta
Hi Teri,
Thank you for your feedback!
I am so glad you found the staff in our clinics helpful and the services we provide efficient!
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
I was contacted when they said they…
I was contacted when they said they would - helpful information given and when I arrived for my vaccinations they were all ready to go
14 juli 2026
Antwoord van Masta
Hi Victoria,
Thank you for your lovely review!
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their consultation and vaccination appointment.
We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Helps if I know the number calling
14 juli 2026
Antwoord van Masta
Hi Anthony,
Thank you for your feedback, and please d accept our sincere apologies for any confusion caused regarding the number your consultation would come from.
We recently changed the number that shows up on your phone when the clinician calls out from being a Private number to an actual phone number.
Although, unfortunately it seems your appointment was booked prior to this being in effect and we do sincerely apologise for the inconvenience.
Your input is invaluable to us, and we appreciate the opportunity to make things right. Please do contact us directly at enquiries@masta.org, and we’ll be happy to help get your telephone consultation rebooked for you.
Kindest Regards,
Casey-Marie
Masta
Antwoord van Masta
Hi Joanne,
Thank you so much for your review!
We’re thrilled to hear that you had a positive experience at our Leeds clinic.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope to welcome you again for any future trips you may have!
Kindest Regards,
Casey-Marie
Masta
Absolutely Excellent!
This has been an exceptionally good experience. Excellent communication and information from the outset. I feel very well looked after by this company.
24 juli 2026
Antwoord van Masta
Hi Sally,
Thank you for your wonderful feedback!
We’re thrilled to hear that you had a positive experience at the Clinic.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope to welcome you back in the future should you need anything else!
Kindest Regards,
Casey-Marie
Masta
I booked a appointment for my son who…
I booked a appointment for my son who was under one and specifically asked when booking the appointment will injections be given to him because of his age as another travel clinic had told me that he would not be able to receive any injections because of his age - and that specific clinic didn’t give babies injections under one. Asking this clinicI was told it would be okay and then when attending the appointment it was a complete waste of time because there were no injections for my son to have because of his age. It was a waste of time and a waste of money and I felt like my question was disregarded upon booking the appointment via the online chat
24 juli 2026
Antwoord van Masta
Hi Nisha,
We’re sorry to hear that you were disappointed with your experience and we understand your frustration.
Our Customer Service Team are not medically trained and therefore cannot determine which vaccinations are clinically appropriate. Our appointments include an individual travel health risk assessment with a qualified clinician, who considers factors such as the traveller’s age, destination and travel plans. Where vaccines are appropriate, these can be administered during the same appointment.
Having reviewed your webchat, we can see that you specifically raised your son’s age. While our Customer Service team member explained that she was not medically trained, we acknowledge that the wording used could have been clearer and may have given you the impression that vaccination had been confirmed.
We apologise for the inconvenience and wasted time this caused. I can confirm that your feedback has been shared with the team.
Kind regards,
Andrea
MASTA
Antwoord van Masta
Hi Anthony,
Thank you for your feedback!
We are so sorry to hear you found the clinic lacking with the signage. I have passed this onto our internal team as feedback so someone can look into this.
We do hope everything else went well in your visit with us and that you have a lovely trip.
Kindest Regards,
Casey-Marie
Masta
Antwoord van Masta
Hi Elena,
Thank you for your review!
We’re thrilled to hear that you had a positive experience at our clinic. We always want things
to go well and help you in any way we can.
Please do come back if you need any further advise or vaccines! We are happy to help!
Kindest Regards,
Casey-Marie
Masta
Very helpful and informative…
Very helpful and informative lady/nurse/clinician. Very punctual.
22 juli 2026
Antwoord van Masta
Hi Rosanna,
Thank you for your feedback!
We’re thrilled to hear that you had a positive experience at the Cambridge Clinic.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
Hope you have a wonderful, safe trip and we hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Relevant advice for the area being…
Relevant advice for the area being visited.
Appointment went ahead onetime.
19 juli 2026
Antwoord van Masta
Hi John,
Thank you for your lovely review.
We’re thrilled to hear that you had a positive experience at our clinics. Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope you will be back to visit us again!
Kindest Regards,
Casey-Marie
Masta
Antwoord van Masta
Hi Emmanuel,
Thank you for your feedback!
I am so glad to hear you were satisfied with your previous visit!
We hope to welcome you back in the future!
Kindest Regards,
Casey-Marie
Masta
Antwoord van Masta
Hi Anja,
Thank you for your feedback!
We are thrilled to hear that you found the staff in our clinics friendly, and that everything when smoothly.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Very efficient telephone consultation…
Very efficient telephone consultation with Nurse Angela. Thank you.
14 juli 2026
Antwoord van Masta
Hi Patrick,
Thank you for your review!
We are so glad to hear you had such a good experience with our Telephone Consultation and that Angela was able to give you all the information you require.
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
A fully comprehensive assessment of need
A fully comprehensive phone consultation, then going to the pharmacy for the vaccinations was stress free. He was very good with the children and again went through all the information.
17 juli 2026
Antwoord van Masta
Hi Helen,
Thank you for your review!
I am so glad to hear that your telephone call was thorough and that the pharmacist was able to ease the vaccination experience for your children.
Hope you have a wonderful, safe trip and We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Great value.. informed advice
A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travelling in the particular part of the world. Absolutely worth every penny..great value for money.
11 juli 2026
Antwoord van Masta
Hi Susan,
Thank you for your lovely feedback!
We are so glad to hear you had such a good experience with our Cambridge clinic and that the nurse was able to give you all the information you needed.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
Helpful advice
Helpful advice
Very clear maps on the areas being travelled to
Running on time
All very straightforward.
9 juli 2026
Antwoord van Masta
Hi Adrienne,
Thank you for your lovely review!
We are so pleased to hear you found the nurses advise helpful in your appointment and that you were able to locate us okay.
We hope you have a lovely travel and look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
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