Optimum Reviews 

This really has to be the worst Internet company/service provider ever!
I make an appointment to have a technician come to fix their broken cable on the street that comes from the pole to the house, after a few days without internet. First they want to schedule a visit two week down the line! Then after I insist that's NOT acceptable, they finally schedule a visit for the next day! All good? You wish! It's in their system that I am asking for a technician to come fix a broken cable on the street! But... a few hours later after scheduling the visit, they start sending me messages to my phone suggesting I contact then again because an agent may be able to fix my problem over the phone! How daft are these people? How inanely useless is their system? Unless they have figure how to send an AI powered drone with two arms and ten fingers and a spool of cable to fix it, I wonder what magic they think they can work! lDlOTlC beyond belief! Horrible company, horrible service! And you think that they credit you for connection time lost that you paid for? NOPE! But they are masters at continuously increasing prices for no reason at all!!!
When it was still called Suddenlink the company was bad, but after Altice bought it and renamed it Optimum... for heaven's sake!, you can't even give it 1 star! Try minus 10 stars!

This is a dire warning to avoid Optimum at all costs.

My 75-year-old mother lives alone with Optimum as her only internet provider. Over time, her bill ballooned to $170 a month for basic internet, cable, a single DVR, and mobile service.

When we attempted to cancel her mobile service, we were subjected to a 3-hour ordeal designed to trap, confuse, and frustrate customers:

Predatory "Free" Upgrades: Optimum sent my mother a "free" phone that secretly locked her into a 3-year contract. She stated she did not need it, but was told it was required with her package. When I requested a copy of the agreement, management refused to produce it.

Absurd Administrative Barriers: When my mom tried to add me as an authorized user, Optimum claimed she needed to submit formal Power of Attorney documents to isolate her, whereas other providers allow this online or in-app.

Endless Transfers & Retention Traps: Canceling required speaking to six people across three separate departments. Representatives refused to accept "no," reading scripted promotions and withholding the required SIM transfer code through multiple retention pitches.

Regulatory Indifference: I explicitly cited FTC Section 5, Texas Penal Code 32.55, the Texas DTPA, and the FCC Truth in Billing Act. A supervisor named Cameron ignored these laws, refused to provide his last name, and falsely claimed their practices were legal (call timestamp: July 30, 2026, 5:00 to 6:00 PM CDT).

Unfair By Design: Optimum’s ecosystem is intentionally divided into siloed departments (Internet, TV, Mobile, Billing, Retention) to make canceling painful. Long holds are used to force customer drop-off.

Abrupt Disconnections: After agreeing to pay off the disputed phone balance to end the ordeal, we were placed on a 20-minute hold and transferred to a representative who disconnected the call post-authorization. No one called back despite confirming our number.

Key Takeaways & Actionable Advice
Avoid Optimum Mobile Entirely: Do not sign up for mobile plans, accept "free" devices, or bundle mobile with home internet.

If Optimum is Your Only Internet Option:

Stick strictly to standalone internet.

Refuse bundled offers, DVR rentals, and TV packages. Use streaming services instead.

Decline "promotional" hardware, especially if offered in the mail.

Document Everything: Request written copies of every contract immediately upon signup.

Escalate Beyond Customer Support: File formal complaints with the FTC, the Texas Attorney General (Consumer Protection Division), and the BBB.

Make Your Voice Heard: Post your experience on Trustpilot, Google Reviews, and regulatory forums.

Optimum should not be allowed to treat people like this. It is unacceptable and it is terrible to think how many others are being taken advantage of.

Optimum - if you are reading this - you should be ashamed as a company to claim customer satisfaction is paramount. You treated a great grandmother with severe deception and disrespect. You can send me a direct message to get my account information for further review.

As a result, I have formally filed complaints with all agencies listed above.

Legal Protection Citations
Contract Law (Burden of Proof): Under standard contract law, Optimum must produce the executed agreement or audio recording to prove consent. Demanding payment for a contract they cannot produce is legally unenforceable due to a lack of mutual assent.

Texas State Law:

Texas Business & Commerce Code § 601.052: Merchants must provide consumers with a complete contract copy at execution. Failure to do so invalidates cancellation penalties.

Texas DTPA (Tex. Bus. & Com. Code § 17.46): Enforcing penalties without contract documentation or misrepresenting terms constitutes an unlawful deceptive trade practice.

Texas Penal Code § 32.55: Deceptively inducing an elderly individual (65+) into undisclosed financial obligations carries enhanced civil and criminal liability for financial exploitation.

Federal Regulations (FCC & FTC):

FCC Truth-in-Billing Rules: Telecommunications providers must accurately disclose all material terms, commitments, and fees upfront.

FTC Act (Section 5): Enforcing unproven contract terms or deploying deceptive cancellation barriers violates federal standards against unfair and deceptive acts.

Обманывают при звонке только для консультации

This company is a scam.
I am truly sorry that I became the next victim of a company called Optimum, a company that appears to have no ethics, no sense of customer service, and no respect for its prospects, let alone its customers.
I am writing this so that others can be aware of the kind of treatment they may receive. If I had taken the time to read the reviews about this company beforehand, I would never have put myself through this experience.
Total Amount in Dispute
$290.14
July 10, 2026: $121.11
July 28, 2026: $119.03
July 29, 2026: $50.00
Timeline of Events
July 6, 2026
After receiving repeated Optimum advertisements in our mailbox, we contacted Optimum to inquire about
switching our four Metro by T-Mobile lines and purchasing Optimum Home Internet. During the online application, Optimum collected extensive personal information, including Full names Home address Email address Social Security Number Bank account and routing number IMEI numbers for all four phones. We were offered promotional discounts, including a student discount and an AutoPay discount
July 10, 2026
We paid $121.11 and expected our services to begin. An Optimum technician came to install the fiber
nternet but was unable to complete the installation because of an accessibility issue Instead of resolving the problem, Optimum repeatedly rescheduled installation appointments. Over the
following days, four separate technician appointments were scheduled. We lost work time waiting at home,
yet none of the technicians succeeded in installing the internet service
Beginning on July 10, Optimum repeatedly contacted us by phone, text messages, and email, urging us to
activate the four mobile lines even though the home internet had never been installed
July 13, 2026
At approximately 6:00 a.m., three of our existing Metro by T-Mobile phone lines stopped working. Two iPhones and my Samsung Galaxy S20 Ultra could no
longer make calls or send text messages Losing phone service prevented us from communicating with employers, banks, schools healthcare providers, and other essential services
July 16, 2026
Optimum sent text messages warning that if we did not activate the mobile lines ourselves, they would activate them automatically and charge us anyway. We never authorized Optimum to activate new phone numbers without our consent. Repeated Requests to Cancel Because Optimum could not install the internet service, we repeatedly contacted customer service
and requested cancellation
Instead of canceling the order, representatives repeatedly transferred us between agents, requiring us
to explain the same situation over and over. We were even told that Metro had to cancel the order, although Metro advised us that they could not cancel an
Optimum account During one of these calls, I asked an Optimum representative whether the conversation was being
recorded, and she confirmed that it was. Those recordings should confirm that we repeatedly refused activation and requested cancellation
July 27,2026
After approximately seven phone calls involving multiple representatives, I finally insisted on speaking with a supervisor.
Instead of honoring my cancellation request, Optimum attempted several retention offers, including Two free months of mobile and internet service
• A reduced internet price of $25 per month locked in for five years.A promise to remove the upcoming bill. I declined every offer and clearly stated that I wanted the service canceled. During the same day, I discovered through my online Optimum Mobile account that four new phone numbers had already been activated without my authorization. I immediately requested a return label for the phone that had been sold to me. I returned the unused
phone through FedEx the same day.
July 28, 2026
Although the internet had never been installed and I had requested cancellation, Optimum withdrew
$119.03 from our bank account.
July 29, 2026
Optimum noticed us we will charge an additional $50 restocking fees for a phone that had already been returned unused and in its original condition and the agent never mentioned that fees when he said we can cancel anytime.

We respectfully request:

1. A full refund of $290.14.
2. Immediate cancellation of all Optimum Mobile and Internet services
3. Confirmation that no additional charges will be made.
4. Confirmation of all credit inquiries associated with this account
5. A complete investigation into the handling of this account and the actions of the representatives involved.

So optimum could lower my bill by adding a $10 a month phone service thru optimum mobile with phone. I bit. I had to pay taxes over phone to get phone. Didn't need the phone or service . So the phone was delivered twice noone home to sign so they took it back. I called they said u can pick it up in bethpage no problem.. Went to bethpage big problem not only did they say I had a huge balance but that I could have the phone if I paid the taxes and activation fee again. Im like I just paid that on my cc. Im not paying it twice. At this point at bethpage I said you know what I didnt even need or want this phone but it was supposed to lower my optimum bill and it didnt so I dont even want it. They kept charging my cc $57 a month I called them 3 different times explaining canceling over and over saying I dont have the phone and it was never activated. They can see it was never activated and know I dont have the phone. But the charges kept coming and they never squashed it. Now they put me in collections. Wow no phone no activation. Like a shakedown. Its a problem. Reach out and truly resolve it instead of an automated response

OPTIMUM IS THE WORST. Their service is horrible and their internet service unreliable. They seem to think that because they once had a monopoly on Long Island, customer will continúe putting up with their poor service. I lost my internet connection on July 24, and after multiple troubleshooting calls with customer service, they finally decided to send a technician. However, the earliest appointment they could offer was five days later, on July 28, between 2 and 5 pm. The technician didn't arrive until 6:30 pm and was unable to fix the problem. He informado me that another Optimun technician had cut the line connecting my house to the main box in order to install Internet service for a neighboor. Who would do something like that? Apparently, Optimun would. I was then told that another technician would come out the following day to complete the repair. When no one showed up, I called customer service and was told my appointment was not scheduled for the next day after all, but for August 4, a full week later. Who do they think they are, expecting customers to go without Internet service nearly two weeks? The same day I learned my appointment had been pushed to August 4, I called Verizon. They scheduled installation for the very next day. OPTIMUM IS THE WORST. DO NOT USE THEM

If I was able to give optimum mobile a negative star I would. Do NOT trust this company. I added a mobile device to my internet service and within weeks my internet account of over 30 years was hacked, the one credit card I used to pay for phone had thousands of dollars charged to it and the phone line was then authorized to be ported to another carrier. This company uses a third party call center and I believe possibly their employees committed identity theft because optimum themselves have taken no responsibility at all! DO NOT TRUST OPTIMUM MOBILE. THEY ARE THIEVES AND SOMEONE MAY BE SELLING YOUR INFORMATION! BE EXTREMELY CAUTIOUS

Told optimun to disconnect services by end of billing date July25 -26 2026. They acted like they did not understand. Kept transferring me. Asking the same questions over and over, ignoring me etc. They told me to:return 3 boxes or modems and confirmed the numbers on each piece. I drove about 40 miles to their store and returned equipment and was given receipt by a woman. She confirmed nothing was owed and I did not need to returns cords and remotes which I was told to return also. All Equipment was returned within 3 days to their store. Then these thieves called me multiple times threating me with a bill and asking about the equipment. Now I get a bill for 325.00 for the same equipment they have in their system. Their agents are the worst I have ever dealth with. They ignore you , repeat the same asinine scripts transfer you multiple times, call from different no.and bill for equipment you verified with them and returned in person to their Optimun store withinin their time frame. Then called me multiple times after, I returned the equipment. Then send a bill for 325.00. I have spent many hours over the phone with these dishonest, crooked, vindictive, evil people. I will never use them again. Also other person I know said they did the same things to them! They need to be held accountable by the Attorney General, FTC, BBB, consumers and courts. They should not be in business!

Bad customer service. bad mobile service. I had my mobile phone transfer to optimum the service was nothing but hell. No service at all. they gave me nothing but bullshit BUT excuses. Trying to switch over from optimum to another provider they gave me extremely a hard time. If Anybody is trying to transfer THE MOBILE PHONE I'm telling YOU right now DON'T DO IT. THE SERVICE IS HORRIBLE. WHEN IT COMES TO CUSTOMER SERVCE OPTIMUM HIRES TO MANY DEAD PEOPLE THAT HAS CLUE. YOU GET THE RUNAROUND. OPTIMUM NEEDS TO FIRE ALL THE DEAD PEOPLE. LADIES AND GENTLEMEN DON'T GET OPTIMUM SERVICE ESPECIALLY THE MOBILE PHONE NOT WORTH IT. I'M GETTING RID OF OPTIMUM.

This network is bullshit! All I needed was my transfer pin and they either hung up on us or kept us on hold for 2+ hrs! Refusing to give us the pin. Insinutuating my dad didnt take his medication and was crazy. A Zack Ahmed based abroad was the one with the most bullshit. We have it on recorded line. So what we are going to do is report to FCC. Because this carrier is legally required to give us our transfer pin and not withhold it. Optimum I still need my transfer pin

They deserve no stars. Impossible to cancel. I returned my equipment and was then slapped with a return fea which i had to call to get rectified.

My real issue is a tech I had. I am a young woman. My building has three units. I had called a tech one day and one of the other units the next day. My tech freaked me out and was a weird older man. He chose to come back the next day for my neighbors job. According to her he said I “was sexy and wanted to see me again”. I have never been so digested by the lack of professionalism and respect. I called to report the tech. The cooperate office reached out and said they couldnt do anything. Over all disgusting company.

The phone service is awful. I am not receiving calls, text messages, calls do not go through. As been awful from the start. My son had to leave and go back to T-Mobile. I had to stay, locked in for 60 days due to phone upgrade. I just got a code that I requested 26 minutes ago!

Their customer service is absolutely clueless. I tried to connect my apartment to their service through the phone, but the representative didn't even know about the $100 off promo. They first said it was for phone lines, not house internet. Then I said the website still allowed me to use the promo when I tried to sign up through the website. I asked the representative to use the promo while I was on call with them, but they said they couldn't add it unless I did it through the website. So I asked why I shouldn't just sign up through the website and they told me that the website sometimes doesn't go through fully even though it says it does. This is a major red flag for an internet company to not have a reliable website.

Do NOT do anything with their customer service line. Do everything you can through the website. The website doesn't lie at least. I got the $100 off promo through the website. My friend wasn't so lucky and made an account on the phone and now has to go through customer retention to even try to get the promo.

This company keeps playing this stupid AI ad on my television and I would rather eat glass than listen to it again

I was promised by a sales representative, he only gave me his first name: Leo, if he was honest, to purchas a fourth line with a lifetime promotion and pay oony 75 total for the 4 lines. It was a lie. The bill came over 145 dollars. I had to spent one hour on the phone with another person to get it fix and I was told that every 3 months I have to call to renew the discounts. One more dissapointment from Optimum Mobile and I will leave. I already have other options.

six days no service, no response from manager that was supposed to call me with 24-48 hrs, the reason, is because they do not plan on doing anything other than ignore the problems. Folks if you have a problem with optimum, file a complaint with the Federal Trade Commission-FCC, and
the Consumer Fraud Protection Bureau-CFPF,
and your congressman or congresswoman. This will absolutely force Optimum to do something other than shuffle people around and do nothing. folks let the complaint filing begin!!!!!!

So we finally had another internet provider to go with and we finally made the switch after the bad it should i say worst experience with optimum. After canceling we recieved a call from Gabrial the financial manager whom actually convinced us to go back after guaranteeing us that would give us 6 months free which 3 months in we get a bill. We reached out to gabrial numerous times and he says “ I apologize there isn’t anything i can do bc he applied the credit but bc they don’t can’t give 6 months he wasn’t able to show proof. We argued that he need to make things right we only went back cause we figure that was a great deal. This was about 2 months in and still couldn’t get it resolved and when e we finally spoke to a representative bc Gabrial no longer would answer our calls we had a lady named Helda who said that she will have the fees waived and that’s only needed to pay 26 to have or internet up and running but we don’t owe anything we said she said we can’t waive that fee it’s from the system. We finally agreed to go head and pay it and she promised ii t would go back into our account it’s just to turn the internet back on she said. She then transferred me after I paid and long story short we never got our money back. This company are the worst internet provider possible be very aware they are crooks and will continue lying to gain your business or get money from you and then have you going through a never ending loop of excuses till you have no chose but to give up. This company needs to be shut down and they’re customer service all the way down to management are all liars. They internet sucks and every other month their internet is down and they won’t credit you for the inconvenience. After 12 if you sleep late expect the internet to be extra slow. Please go else where these people are liars and crooks don’t let them be your internet provider.

Clear back in May I call in to get my billing cycle moved to a closer date to the beginning of the month they told me they could do that so I had to have them take it off auto pay so that I wouldn't get hit with a bill next month because I'm on fixed income then I had to turn around and put it back on auto pay they told me they could do that since then I've been trying to get them to set me back up on auto pay they've told me six different times on six different occasions that could do that for me but yet to be done!!!!they haven't been able to do that for me yet.i don't understand why it's so hard for them to take my information and just get me set up on auto pay?????

There are no greater scammers in all of America than these people. Once they get your billing details, they charge you two or three times in a single month. When you call them, their customer service is incredibly rude and hostile—they practically act like they don't know anything. Their billing department is even worse; if you ask for why I have been charged, they totally refused and lie and never try to give you refund even they have accepted that they have been charged you over paid still they act like they don’t know nothing totally scammers r, they claim there is no refund option, yet another representative say the refund has already been issued—they tell all sorts of conflicting lies. do not never ever trust them and don’t take their Internet or any lines.
I used their internet service for 14 days, but the quality was terrible, so I immediately switched providers and paid the extra fee to cancel. Despite that, they charged me an additional $96.

Optimum has NO customer service! They have "agents" in a foreign country (it is very difficult to get an actual human being on the phone). The "agent" can listen to you, but is "not authorized" to actually DO anything except "file a report," which apparently must go directly into a trash bin for all the good my 8 "reports" have done. Optimum owners plainly do not want deal with their customers at all.

There are errors in my bill, errors in my account, and the website prevents me from paying my bill on line. This has been going on for eight (8) MONTHS and there is NO way to speak with ANYONE who can actually DO anything. I'm so fed up with it that I'm making other arrangements for my Phone, TV, and Internet - it just isn't worth the aggravation anymore. Optimum is, without question the WORST service I have ever had.

Optimum has effectively built an IMPENETRABLE FIREWALL between themselves and their customers. There is NO WAY to contact ANYONE who can actually DO anything to HELP a customer with an Optimum failure or problem they have caused you. I feel sorry for the poor agents. It is not the agents' fault; they have been given a job that I guess is just to sit there and take abuse because their employers (Optimum) won't let them actually DO anything to help the customers.

There is room on this form to put the date of the experiece, but not room for 10 similar repeated instances.

At this point, I'm actually considering reporting them to the FTC or FCC - I have to find out the appropriate agency (if Trump hasn't dismantled them all yet).