Robert Oulsnam and Company  Reviews 

1.049
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We purchased a property through Oulsnam. It was drawn out due to lender issues. Georgie was very patient and informative during the whole process. Allowing access for multiple surveys and building che... Toon meer

Beoordeeld met 5 van de 5 sterren

Huge thanks to everyone in the Barnt Green office. We purchased a property through them 10 years ago, let it through them and have recently sold it through them. The teams in Sales and Lettings have a... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent right from the start with Tom's valuation visit back in March, through to completion of our sale in September. It has been quite a journey with many ups and downs for us, but the Bromsgrove... Toon meer

Beoordeeld met 5 van de 5 sterren

We recently purchased our home through Oulsnams Bromsgrove and I wanted to leave a special thank you to Peter! 🏡✨ Buying a home can be so stressful, but Peter made it happen. Without his dedicat... Toon meer

Bedrijfsgegevens

  1. Makelaardij

Geschreven door het bedrijf

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,9

Alle reviews

(1.049)

245 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great experience

The whole process was seamless and professional from start to finish. Anna from the Bournville branch was friendly and kept up excellent Communication throughout.

20 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you Barnt Green Office

Huge thanks to everyone in the Barnt Green office. We purchased a property through them 10 years ago, let it through them and have recently sold it through them. The teams in Sales and Lettings have always been professional, responsive and efficient and it has always been a pleasure. Highly recommended.

9 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Victoria came to value my property…

Victoria came to value my property today and was clearly well prepared, having thoroughly researched the local area, which gave me real confidence in her valuation. She was friendly, knowledgeable and professional throughout, offering reassuring and practical advice tailored to my circumstances. A really positive experience!

13 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience with Karen Clifton

Great experience with Karen Clifton. She showed us around a beautiful house, was very informative and friendly. Made us feel very secure in our interests. Can't recommend enough. Thank you Karen!

9 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Patient and informative

We purchased a property through Oulsnam. It was drawn out due to lender issues. Georgie was very patient and informative during the whole process. Allowing access for multiple surveys and building checks while keeping both us and the seller happy. Will definitely be using their services in the future as when Georgie wasn't available the whole team were more than happy to help.

11 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Co ordinated and Seamless Service

Bromsgrove Oulsnams sold a deceased estate property.
I have used them previously and once again they exceeded expectations with professionalism, courtesy, approachability and expertise.
It is good to see the staff there do not keep changing so other than the addition of an administrator it was the same team as two years ago.

2 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Commuctions

Great Commuctions with office to me and brother
Helpful friendly staff
Excellent service by all
Thank you very much for all that you
Have done for me and my brother 👍

8 oktober 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not even worth one star

Not even worth one star! I’m writing this on behalf of my sister who I have had to physically hold to stop her having a nervous breakdown after the completion of the sale of her house by Oulsnam failed to go through. Removal van had taken the furniture, solicitors informed us the money was being transferred, so we went to the new property and awaited confirmation that the money was in my sister’s account. And waited; and waited. Solicitors finally told us that the Contract Completion had not gone through! Removal van took the furniture away; the seller of her new property was furious and Oulsnams response -“why hadn’t she dropped the keys off”. WHY would anyone relinquish the keys to their property when the sale had not gone through. Completion did go through the following day - the reason for the delay was the bank undertaking a spot check - the only reason we can think of for this was because the buyer had informed Oulsnam that he was making a significant cash deposit towards the purchase. So knowing that; and knowing that the banks scrutinise cash transactions closely, why was there no contingency in place to accommodate a potential hold up and subsequent failure to complete on the due date. No apology has been given. But they were very quick to tell her she had to release the keys as she was breaking the law by not doing so!

30 september 2026
Review zonder uitnodiging
Logo Robert Oulsnam and Company

Antwoord van Robert Oulsnam and Company

We are sorry to hear that the circumstances surrounding the completion of the sale caused distress. However, we do feel it is important to clarify the role of the estate agent in the completion process, as several points raised in this review are outside the control of Oulsnam.
The transfer of purchase funds is entirely a matter between the purchaser’s bank and the solicitors acting on the transaction. Estate agents have no control over when funds are released, how long a bank takes to process a payment, or whether a bank carries out additional security checks. We are therefore unable to put contingency arrangements in place for potential banking delays, as these are matters outside our control.
Our role on the day of completion is to facilitate the handover of the keys once we have been advised that legal completion has taken place. We are not involved in transferring the funds or confirming that money has reached the seller’s personal bank account.
It is also important to clarify the position regarding the keys. Once legal completion has taken place, ownership of the property passes to the purchaser. At that point, the estate agent is legally obliged to release the keys to the new owner. We cannot retain keys because a seller has not yet completed on their onward purchase, nor can we make the handover conditional upon funds subsequently reaching the seller’s personal bank account.
We appreciate that moving home can be extremely stressful, particularly when an onward purchase is involved. However, the delay described in this review was caused by the banking process and was outside the control of Oulsnam. We are disappointed that the review suggests otherwise, as our team acted in accordance with the legal completion process and the instructions received from the solicitors.

Beoordeeld met 5 van de 5 sterren

Professional, friendly, knowledgeable

Sadie-Jane was proffessional, friendly and extreemly knowledgeable. She was patient and did not rush the viewing. The property was not for me but would definitely recommend Oulsnams.

3 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent right from the start…

Excellent right from the start with Tom's valuation visit back in March, through to completion of our sale in September. It has been quite a journey with many ups and downs for us, but the Bromsgrove team, and Pete in particular, have been there for us, giving valuable advice and support throughout, for both sale and purchase. Always a friendly response to calls and a lovely welcome on our frequent visits to the easily accessible Bromsgrove office. Thank you so much, we couldn't rate you more highly. 100% recommended without reservation.

2 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Karen Clifton

I have recently had several viewings and of them, Karen was the most impressive viewing representative. She was knowledgeable on the house, had obviously done her 'homework' on the background and also had info to hand. She was also friendly and professional.

2 oktober 2026
Review zonder uitnodiging

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