Reeds Rains Reviews 

Fabulously helpful, professional & friendly staff. Delighted with the sale which Ameilia orchestrated in a very quick timeframe. On calling the office her and Ruby were always available to discuss my needs and viewers feedback was detailed and helpful. Great job Holderness Road staff looking forward to interacting with you until completion ⭐️⭐️⭐️⭐️⭐️

Booked a viewing for a property. Explained could only make the time we’d arranged due to work commitments. Latest viewing was 5.15!! Really? What kind of estate agents don’t do evening viewings? Phoned me at 1.30 on the day to effectively cancel by telling me they could only do the viewing at 5. Told them I couldn’t make that as partner working til 5, plus I’m self employed and I’d taken half day off work at considerable financial loss. Emailed later that day to complain. Told me they could have done 5.10 if I still wanted to go!!! I’d already arranged a different viewing elsewhere by that point. What a carry on. Very unprofessional

I had a very good experience with this company when buying a house. Alan very helpfully showed me around and Jane managed the sale. The process was easy and pleasant and they were swiftly responsive to all my queries. The service was excellent and I am very happy with it.

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Excellent service from Alan the entire viewing he was incredible helpful and gave me the best experience possible very friendly couldn’t have asked for anything better

Don't use this estate agent I rented by them and the area is a drug infested no man's land they lied about proper parking and on a weekend when holiday makers are here you can't get a space anywhere also was told if I had deliveries they could accept as I've had parcels going missing they lied about this too as I've recently ordered some items from Amazon and now they are refusing to accept delivery so not only have I lost what I've ordered from Amazon but all I got was uninterested attitude so my advice go with another estate agent if you want to buy a property or rent one😡😡

Great team to deal with.
A special thanks to Archie who dealt with our sale.
Will definitely use again.
Highly recommended.
Thanks Reed Rains

Very helpful and attentive - any queries I had they were able to help, especially Hannah.

All the staff were very helpful, and communication was very good.
Jasmine helped me through sorting out a solicitor
Also offered help in the initial stage of my sale.

Excellent - no fuss professional advice and service from RR ..if I had more property to sell they’d be my first choice! ..highly recommended

Brilliant services, the team on holdreness road are all absolutely lovely and are amazing at answering any questions I have. 100% would recommend them to anyone searching for a rented property or purchasing a forever home.

My agent Hannah was very professional and knowledgeable. I could contact her anytime and she went out of her way to help me

We bought from Reeds Rain Folkestone. From the first viewing the agents were helpful and honest! They supported us through every stage of the process efficiently and prifessionally. Ellen and Adam were excellent communicators. The last week before completion qas made exceptionally difficult by external factors but the Folkestone team were extremely supportive and proactive. We were made theoretically homeless by poor conveyancing services but Ellen and Adam worked tirelessly to resolve the situation. Thankfully they were successful. I am genuiely so grateful for their support and guidance. Excellent human-side service. Thank you guys !

Do not use Reeds Rains (LSL Group). They left our property in a mess (£90,000's worth). & just shrug their shoulders.

I have now dealt with Karis & Luke at Reeds Rain twice in the last 3 years, & found them to be excellent in the purchase & sale of my house. Kept updated with the whole process as it progressed. I would like to extend my gratitude for all the help they have given me, so many thanks, hopefully use them again in the near future. Keep up the great work you are doing. Thank you.

Great service, accurate data

AVOID!!! Awful experience from start to finish with this company. After being left on hold for 10 minutes on my initial call with them I was then booked in after hanging up and calling again to speak to a different person. The viewing was confirmed on the phone and via email to be with Olivia from Reeds Rains.

I drove 3 hours - 160 miles to attend the viewing which was then cancelled 10 minutes before it was supposed to take place by a voicemail. The reason give was that the tenant was at home on an important teams call and couldn't facilitate showing me around....this contradicted the appointment detail I was given in writing and on the phone that I was due to meet Olivia from Reeds Rains and the property was not tenanted!!!!

The reason given was also a complete lie, I was on the drive of the property at the time and had been outside the house on a works call for the previous 2 hours which was in complete darkness, no cars on the drive. I knocked the door twice and no movement in the property, at this point a neighbour came out of their home and told me there was no one home.

I received no apology from the company for my wasted 320 mile drive. As a business they are so amateurish and dishonest its embarrassing.

Very helpful staff who provide good service

I had a bad experience previously selling our house and explained what had happened Alex baird reasured me that he would help with everything i had told him i needed and he did the job perfectly from start to finish even the silly questions i might of asked and helped me with lots of the form filling and emailing as im not very technical . I would very much recommend 👌

Excellent service from a very experienced team.
Nothing has been too much trouble and the help they have given us has been superb.
We are being kept informed on the sale of the property and what is now required.This is the second time my family have used Reeds Rains,the first time was to buy, hence the return business.