Skin Vitality Medical Clinic Reviews 

From the moment you walk in, to the moment you leave, exceptional customer service. No surprises. Treatment plan is designed specifically for you, with no hidden fees. The Adminstrator, Treatment Coordinator and Nurse were all friendly, knowledgeable, and they heard me.
Easy to locate Parking available on site, free. The clinic was very clean, organized and well maintained.
I highly recommend this Clinic and its team.
5 stars 🌟 🌟🌟🌟🌟

My experience at skin Vitality was wonderful. I was made to feel comfortable from the moment I stepped into their beautiful clinic. They are honest and professional and have left me feeling more confident and refreshed. Will recommend them to anyone interested in feeling refreshed.

It was my first time getting the treatment and The staff was on point and guided me though out the process, she kept talking to me about what's gonna happen next and was very attentive. I was nervous at first but then she comforted me and it was really great experience i had.

Thank you 😊

Staff is always very professional and friendly. They always take the time to explain procedures and answer any questions. 5/5

Overall a good experience I find that the technicians really listen to not only your needs, but also your budgetary requirements. It’s a collaborative approach to work together to find a solution.

It’s been 2 weeks since my appointment and it’s safe to say that this was one of the best decisions I’ve ever made for myself! I was initially very nervous and apprehensive about going through with my masseter Botox injections. The ladies at the Ajax clinic were so patient with me and answered all of my questions, ensuring that my experience was comfortable. The result 2 weeks later is life changing! I will for sure be back. Thank you!

I can’t say enough how much I love this place! From friendly staff to knowledgeable consultante! I wish I could give more then 5 stars!! I will be coming back for years!!!

I’ve been getting laser hair removal and micro needling at the St. Catharines location for a few months now. I’ve had a great experience, the staff make me feel comfortable and are happy to address my questions or concerns.

I went for my consultation today and I was pleasantly surprised.
Kailee was very professional and was very clear and concise when answering my questions and also provided me with information to make a better decision.
Zoe was also professional and provided me with information before and during and after the procedure.
I was very happy with my appointment and will happily be a returning customer.

Oakville location- I had a great experience. I didn’t feel pressured to purchase more units like I have in the past. I didn’t have to wait. Plus my nurse amazing, honest about pros and cons of treatments and did a great job.

The team at skin vitality is always very helpful. And cheery and pleasant to deal with and keep me very educated in processes of the procedures. I'm getting, thank you, skin vitality.

I came in today as a first time client. They were very thorough explaining the process and aftercare. Everyone was very friendly and put me at ease. My botox showed instant results and was not painful. It was also a beautifully decorated space, the ambiance was nice. As s person who is in medical settings often, I appreciated this so much. I plan to return for a few more tweaks in the near future.

I had my treatment with Nurse Elizabeth, this is a second time with her. She is incredibly knowledgeable care. Thank you Elizabeth you doing good job.

Very disappointing lack of transparency and accountability

My biggest concern with Skin Vitality is the lack of transparency during the consultation process and, afterward, what I experienced as a lack of accountability when concerns were raised.

When patients are spending thousands of dollars on medical-aesthetic treatments, important information should be clearly explained BEFORE they pay — including how much product is realistically needed, how many treatments may be required, expected results, limitations, and the realistic total cost.

Patients should not raise concerns afterward only to be told that important information was contained somewhere in the consent form or fine print. A consent form should support an informed conversation — it should not be used as a shield when a patient questions what was actually explained during the consultation.

What disappointed me most was the response when I raised concerns about the treatment and results. Instead of feeling that my concerns were genuinely acknowledged and accountability was taken for shortcomings in the consultation and service, the response repeatedly came back to what was written in the paperwork.

For anyone considering treatment here: document everything. Ask exactly how much product you realistically need and get the recommendation and expected total cost in writing. Keep copies of everything you sign, take your own before-and-after photos, and, where permitted, consider recording your consultation so there is no disagreement later about what was or wasn’t explained.

Do not rely solely on what you are verbally told during a sales consultation. Read every line before signing and ask questions about anything unclear.

For a medical-aesthetic business charging thousands of dollars, I expected much better transparency, communication and accountability. Based on my experience, I would be extremely cautious before spending a significant amount of money here.

Milton location was very friendly and punctual. I found all the staff very friendly and informative and made my visit a pleasant one

I’ve been going to Skin Vitality in Whitby for a while now and have always had such a great experience! I’ve seen Anna for Botox multiple times and she is amazing every single time. She’s so friendly, knowledgeable, and always makes me feel comfortable. She really takes the time to listen to what I want and makes the whole appointment feel easy and relaxed. I’m always so happy with my experience and results. I definitely recommend Anna and the Whitby location. I’ll continue coming back!

I had some hesitation about fillers. I’m 69 and have noticed more lines after having been on Ozempic for some time. The process was explained in detail which put me at ease. Selena works like an artist with her needles. I’m very happy with the results and look forward to seeing them again.

Received a botox treatment at the Burlington location. Was an amazing experience as always. The staff are caring and always listen to your needs.

I just had my second visit at Skin Vitality for a follow-up, and the experience was amazing. The nurse are incredibly thorough, taking the time to explain exactly what to expect post-treatment, including duration, results, and all the dos and don'ts. They make you feel so comfortable, and their knowledge is truly impressive. It's a pleasant experience.
My experience was atthe Milton office. A great team over there.